Liberty Subaru

Straightforward, easy, first-time buying experience As this was my first buying experience, I did as much research as possible and was ready to do some hard negotiations. I was ready but dreading the wh As this was my first buying experience, I did as much research as possible and was ready to do some hard negotiations. I was ready but dreading the whole process. As it turns out, I didn't have to worry. Jeff was very professional, pleasant, and honest. He listened attentively to what we wanted and answered our questions completely and thoroughly. He took time to show us the cars and explain the equipment and optional packages. When it came down to talk about the price, he noticed I had previously inquired about the Crosstrek and honored the internet price - no questions asked and no negotiations needed. We also met with Kevin Mark who was very professional and pleasant to work with. Both Kevin and Jeff worked hard to see if we could bring the car home on the same day but we decided Friday morning would be a better time for everyone. Between Wednesday afternoon and Friday morning, I reached out to Jeff twice on his voicemail and on both occasions, Jeff called me back within 15 minutes. If that's not prompt, I don't know what is. On Friday morning, Jeff showed me around the service department and the waiting lounge. Once Kevin was ready to see me, we finalized all of the paperwork. Kevin let me read through the contracts and didn't push me to sign the papers quickly - he actually recommended that I look at everything carefully before signing. Once we were done with the paperwork, Jeff brought me to my new 2015 Crosstrek and spent the next half hour thoroughly going over the standard features and optional equipment. Jeff and Kevin turned the whole buying process into a positive experience. They never pushed me into buying or signing. They were very accommodating, knowledgeable, honest, patient, professional, and very pleasant. The only downside I see is that Jeff might have raised my bar of expectations too high for future sales consultants - something I won't worry about for as long as I have the Crosstrek. I look forward to keeping in touch with Liberty Subaru for all my Crosstrek's needs. Thanks for everything! More

Excellent customer service! Quick, Fair Price, no hard sell Dave Finkel and the entire team at Liberty Subaru were excellent. The process was quick because I did everything via email except pickup the car. T Dave Finkel and the entire team at Liberty Subaru were excellent. The process was quick because I did everything via email except pickup the car. There was no sales pressure and no haggling. Instead I got an excellent price right up front, I had time to do my own research and then ask for the extras I wanted and I walked away feeling that I had bought the car I wanted. (That's in contrast to another dealership that pressured me to buy because "Subaru only makes a certain number of Foresters in blue" and I might have trouble finding another one. I found another one in one day at Liberty Subaru AND it didn't come with extras i would never ever want…like a specialized license plate cover. Tom in finance was excellent too. No pressure to sell me a warranty I didn't need. (By contrast another dealer tried to sell me an extended warranty (okay) plus a tire warranty and another warranty I cant remember because I'd already decided I didn't want any warranty at all.) Because Tom didn't push a warranty on me; which is good because Subaru makes a good car; I was able to research and ask for the warranty I wanted. The price was a big improvement over the previous dealership and I actually bought an extended Gold Plus warranty so I didn't have to go through the same process of haggling with a repair shop. The dealership is easy to get to if you live in the city…just take the train out to Emerson and walk about 5 minutes (avoiding the donuts at Duncan Donut along the way.) I met David and Tom the day I picked up my new car. They were very, very good guys, clearly loved Subaru as a company. I had a fantastic time in the dealerships to top it all off! Thanks David and Tom in Finance! More

Very pleased From the start to finish we were treated with respect; the staff was knowledgeable; and we never felt like we were being scammed or were being given From the start to finish we were treated with respect; the staff was knowledgeable; and we never felt like we were being scammed or were being given a story. More

Easy & Pleasant from start to finish I have purchased a few cars in my day but I have never been so impressed by a dealership. Every detail of my transaction was handled perfectly. I am I have purchased a few cars in my day but I have never been so impressed by a dealership. Every detail of my transaction was handled perfectly. I am completely satisfied. More

Best car buying experience ever! After visiting a few local car dealers and considering recommendations from Consumer Reports, we decided on a Subaru Legacy. (Our recommended local S After visiting a few local car dealers and considering recommendations from Consumer Reports, we decided on a Subaru Legacy. (Our recommended local Subaru dealer had none in for us to test drive, but promised to call soon and then let us order the exact vehicle we wanted.) I was on Subaru's website and searched inventory at many dealers in NJ and close by in PA. I also considered DealerRater reviews and excluded some dealers from my consideration. When I saw a Legacy Limited in white with most of the options we were considering "IN TRANSIT" to Libert Subaru, I submitted an online price request. Dave Finkel called me within minutes of the request. He followed up with an email price quote. We made the trip (a little more than an hour away) for a test drive the next morning, May 16, and the purchase process was extremely smooth. We were told the car was expected in about 2 weeks. There were no surprises on the sales invoice, no pressure tactics, and we were satisfied that we paid a fair price. Dave kept in touch and we picked up our Legacy on May 27. This is my 6th new car purchase, but my first Subaru. It was by far the best car buying experience ever. Dave Finkel was amazing to work with and I would definitely make the trip back to Liberty Subaru in the future rather than going to dealers that are geographically closer. And a follow up note: even though the local dealer inventory shows 3 Subaru Legacy models no longer listed as in transit, I'm still waiting for that promised call for my test drive! More

Easy to Deal with Rob Bontemps and Liberty Suburu were recommended to us by our niece. Rob was very knowledgable about the models I was interested. He was very low key, Rob Bontemps and Liberty Suburu were recommended to us by our niece. Rob was very knowledgable about the models I was interested. He was very low key, which is why we liked him so much. Returned at my emails quickly and answered all my questions. It was a pleasure to deal with him P. S. I love my new Crosstrex Hybrid! Ann Marie Pansy More

Breath of fresh air! Dave Finkel was a breath of fresh air after dealing with the shady Subaru dealers in NY. We emailed back and forth for a whole week with Dave, who Dave Finkel was a breath of fresh air after dealing with the shady Subaru dealers in NY. We emailed back and forth for a whole week with Dave, who was very helpful and always responsive. He was never pushy, and was not calling us every single day to force us to come to the dealership. After giving us a fair price, we met Dave who is the most pleasant sales guy, and placed our deposit on our Outback. From day one when we inquired with him to the day we picked up our Outback, we have nothing but good things to say about Dave and the entire Liberty Subaru team. More

Liberty Subaru Parts Dept I had a great experience with Liberty's Parts Dept, and would not hesitate to recommend them. They made sure I was getting the right parts. I had a great experience with Liberty's Parts Dept, and would not hesitate to recommend them. They made sure I was getting the right parts. More

If you are looking for a Subaru come to Liberty Subaru Thanks to my fabulous mechanic, Ed of Dr. Ed's Auto who recommended I go to Liberty Subaru and see Ed Vogel for my next car purchase. Entire process Thanks to my fabulous mechanic, Ed of Dr. Ed's Auto who recommended I go to Liberty Subaru and see Ed Vogel for my next car purchase. Entire process from start to end was easy. Thanks to Jeff who let me test drive the car in the snow and thoroughly explaining many of the features the car had to offer. Next, super thanks to Ed Vogel for being able to help me find a car that met my needs, stayed within my budget, for your honesty and for answering all of my questions no matter how many I had; your kind nature and professionalism is appreciated. Last but not least, thank you to Tom P for making the financial aspects of buying my car a breeze. I appreciate your honesty and for being so detailed with your answers to all of my questions. So if you are looking for Subaru...go to Liberty Subaru...See Ed Vogel More

Great hassel free experince. Got on line quote for the model I wanted and the experience was hassle free, no pressure tactics, no unwanted options suggested. Would recommend the Got on line quote for the model I wanted and the experience was hassle free, no pressure tactics, no unwanted options suggested. Would recommend the dealership highly. More