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Liberty Subaru

Emerson, NJ

4.9
5,819 Reviews

55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 5,819 reviews

March 27, 2015

All dealerships should be like this. I live on Long Island and contacted the Internet department of this dealership over the phone regarding a specific Subaru my son was interested in bec More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Finkel
Mar 31, 2015 -

Liberty Subaru responded

Hi, John! Thank you for taking the time to share your experience! We appreciate you taking the trip to Emerson, NJ. Happy to hear you have a happy son! :)

March 26, 2015

best car buying experience ever! I puchased the 2015 Outback. This dealership gives the customer the best no haggle price straight away. I know this from visiting another local deal More

by GailG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen, Henry Dobson, Tom Portee, Jeff Miletta, Bob Osterlof
Mar 31, 2015 -

Liberty Subaru responded

Hi GFam, Thank you for taking the time to leave a review! Best of luck with your new Outback!

March 26, 2015

Love is a 2015 Lightening Red Subaru BRZ Love at first sight! Dan (D.J.) Meola was great to work with and made the deal happen. We had the best test drive. Happy experience all around. Gre More

by LisaZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mark, Dan "DJ" Meola
Mar 31, 2015 -

Liberty Subaru responded

Hi LisaZ, Thank you for taking the time to leave a review! Happy to hear it went as smooth as it should! :)

March 25, 2015

Excellent Salesman I recently bought a Subaru Impreza at Liberty, and I was very impressed with how friendly and helpful David Finkel was. He even showed me all the feat More

by Brian C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Finkel
Mar 31, 2015 -

Liberty Subaru responded

Hi, Brian C.! Thank you for taking the time to leave a review! Hope you're enjoying your new car! :)

March 25, 2015

A pleasant purchase From the first time I visited the dealer, until I drove my new car away, this was a pleasant experience. My sales consultant Rob Bontemps was extremel More

by Steve B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mark, Rob Bontemps
Mar 31, 2015 -

Liberty Subaru responded

Hi, Steve B,! Thank you for taking the time to share your experience!

March 23, 2015

New Subaru 2015 WRX base model manual transmission in red I requested a quote online after I found the WRX in red in their inventory. Got a call from Dan Lidestri a couple of days later. I gave him the detai More

by priyank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lidestri
Mar 31, 2015 -

Liberty Subaru responded

Hi priyank, Thank you for taking the time to share your experience! Happy to hear it went as smooth as it should! Enjoy your new WRX! :) Great choice!

March 21, 2015

First Subaru It was a pleasure working with Dan Meola. He did not put any pressure on me. When we finished the deal over the phone price was very reasonable but wh More

by deepsilver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mark, Dan "DJ" Meola
Mar 21, 2015 -

Liberty Subaru responded

Hi, deepsilver! Thank you for taking time to share your experience...good, bad, or indifferent, customer reviews are the best way for us to see how we're doing! I'm glad that you had a good experience with Dan, and it sounds like you're enjoying your new WRX! Regarding the change in your lease payment...it's important that you understand why the monthly payment changed...most importantly, that the change in your monthly payment was not due to a change in your selling price. Every month, Subaru makes adjustments to their lease programs. Most of the time, the adjustments are small enough that the dealership absorbs the difference, but occasionally the change is great enough that we are unable to do so. In these rare instances, we must pass some portion of the change on to the customer. Between the time we originally quoted your payment and the time you decided to proceed with the lease, the program changed with the new month...in your case, the residual value, upon which the lease payment is based, went down. All things being equal (selling price, capitalized cost reduction, sales tax, etc.), this will cause an increase in the monthly payment. On the rare occasion that this does happen, some customers choose to offset the difference with down payment to keep the payment the same. I certainly understand where the lease calculations that Kevin was making will cause confusion! While the computer software dealers use to calculate a lease payment is pretty standard across the industry, you are correct in the notion that the lease calculation can be difficult to understand. Once again, I appreciate your comments. We will use your feedback as learning material and will be sure to more clearly explain such changes in the future. Thank you for the opportunity to earn your business, and enjoy your new WRX! Rick De Silva, Jr. General Manager Liberty Subaru

March 19, 2015

My sales guy went way out of his way. I found the car online through cars.com and got the price through truecar.com. Through truecar.com i contacted 3 dealers. David Finkel was the first t More

by herb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mark, Dave Finkel
Mar 31, 2015 -

Liberty Subaru responded

Hi Herb! Thank you for taking the time to leave a review.

March 18, 2015

New Forester 2.5i Limited Lease What a great experience. Dealing with Jeff Wangerin was easy, quick and there was no short changing or hidden fees. He was up front and honest, I More

by Matty79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee, Jeff Wangerin
Mar 31, 2015 -

Liberty Subaru responded

Hi Matty79, Thank you for taking the time to leave a review! Best of luck with your new Subie!

March 15, 2015

No hassle, super friendly staff made buying Outback easy After doing our research, we narrowed a new car down to the Subaru Outback. The only question then became which dealer to buy through. We've only hear More

by lawhawk72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Klein, Tom Portee
Mar 31, 2015 -

Liberty Subaru responded

Hi lawhawk72, Thank you for taking the time to share your experience!

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