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Liberty Subaru

Emerson, NJ

4.9
5,821 Reviews

55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 5,821 reviews

July 07, 2015

30,000 service is a huge ripoff Compare what liberty does for their 30,000 mile service to what other deAlers do. Everywhere else does the cabin air. They basically topped off my flu More

by Carolyn
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Stephen Albanese
Jul 07, 2015 -

Liberty Subaru responded

Hi, Carolyn- Thanks for taking the time to post a review...good, bad, or indifferent, this is how we grow and improve for our customers! Since our 30,000 Mile Major Service is based on the manufacturers recommendations, the comparison between what we include and what other dealers include should be very similar, if not identical. The difference will be what different shops charge for that service. Since we shop our competition (both Subaru dealers and independent shops) on a regular basis, I'm confident that our price for this service is very competitive, especially considering that we're using Genuine Subaru fluids and filters, and hand wash every car that comes in for service. I would like to clarify a few points: 1.) The fluids in your car (engine oil, coolant, transmission fluid, differential fluid, brake fluid, etc.) were REPLACED...not merely "topped off" as you mentioned. 2.) The price of a regular oil and filter service for your car is only $37...not $70 as you mentioned. You are correct, however, that $50 was deducted from the cost of your service. 3.) Subaru recommends that the cabin air filter is replaced once a year. Since some of our customers drive a lot and some drive much less, including that filter change in a mileage based service would result in some of our customers having it replaced more often than necessary, while others might not have it replaced often enough. This is why the cabin air filter is not included in our mileage based services. Finally, the employee that helped you is Nikki. When you arrived, Nikki reviewed the content of the 30,000 Mile Major Service as well as how much it would cost, and obtained your approval before the technician began working on your car...this is when you advised her that you didn't need the engine oil changed. I feel badly that you don't feel like you got your money's worth for this service, but I can assure you that the service was done completely by a Certified Subaru Technician using Genuine Subaru parts and fluids, at a very competitive price, and that your car was clean when you picked it up. I hope this information clears up any confusion, and I do hope to see you back in the future. Rick DeSilva General Manager Liberty Subaru

July 03, 2015

Honest and pleasant car buying experience! I don't purchase a car too often, and part of the reason is that I generally don't like the games that car dealers play. This is NOT the case at all w More

by lsl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen, Tom Portee, Jeff Miletta
Jul 13, 2015 -

Liberty Subaru responded

Hi, lsl! Thank you for sharing your experience!

June 30, 2015

Best Car Experience This was by far the best dealership I went to in researching my new car. The salesman, Steve Klein, was very knowledgeable, friendly, courteous. He More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Klein
Jul 13, 2015 -

Liberty Subaru responded

Hi, G! Thank you for taking the time to leave a review!

June 29, 2015

BEST EVER I did my ENTIRE deal in purchasing my 2015 Legacy over the phone,based on a very high recommendation of them. A DREAM COME TRUE! More

by Annie L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen, Kevin Mark, Jeff Miletta
Jul 13, 2015 -

Liberty Subaru responded

Hi, Annie L.! Thank you for sharing your experience! Happy to hear it went as smooth as it should!

June 29, 2015

Best Car Experience I Ever Had! Rob put no pressure on me. He let me ask all the questions and was helpful, patient and understanding. A woman's voice is respected. More

by Suzy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Rob Bontemps
Jul 13, 2015 -

Liberty Subaru responded

Hi, Suzy4! Thank you for taking the time to leave a review!

June 28, 2015

Friendly and personal The entire car buying experience was made very comfortable and very personal. The sales associate, David Finkel, was very friendly and maintained exce More

by DionDJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Finkel
Jul 13, 2015 -

Liberty Subaru responded

Hi, DionDJS-- We appreciate you taking the time to leave a review! Happy to hear it went as smooth as it should!

June 27, 2015

Thanks to Ed Vogel Thank you, Ed Vogel, for helping me get the car I wanted. Your knowledge helped me decide, which was not an easy process for me. If & when we need a More

by Janice M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mark, Ed Vogel, Bob Osterlof, Nikki Paladino
Jul 13, 2015 -

Liberty Subaru responded

Hi, Janice M.-- Thank you for choosing Liberty Subaru!

June 26, 2015

Happy with my Subaru! Nice dealership, friendly staff, pressure free sales environment, lots of cars on lot to choose from. Our salesman was very knowledgeable of the vehic More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
Jul 13, 2015 -

Liberty Subaru responded

Hi, Dave! Thank you for leaving a review!

June 26, 2015

Nice People Very professional, family atmosphere, friendly and no sales pressure. Very nice experience with nice people. Good reasonable price. The great sec More

by Mikhail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen, Rob Bontemps
Jul 13, 2015 -

Liberty Subaru responded

Hi, Mikhail! We appreciate you taking the time to leave a review!

June 26, 2015

Family run business Love the no pressure sales force , very informative and upfront about everything. Price was best deal btw total of 3 dealerships in area. Ed Vogel ke More

by Phyllny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee, Kevin Mark, Ed Vogel
Jul 13, 2015 -

Liberty Subaru responded

Hi, Phyllny! Thank you for taking the time to share your experience...we appreciate your business!

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