Liberty Mazda
Wakefield, MA
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After a very stressful morning, Liberty Mazda was extremely helpful in getting me (and my car) back on track. My car wouldn't start and I had it towed to the dealership with no appointment. The staff extremely helpful in getting me (and my car) back on track. My car wouldn't start and I had it towed to the dealership with no appointment. The staff, friendly as always, made a true effort to work as swiftly as they were able to, and provided wonderful customer service. I have been working with this dealership since 2020, and have had positive experiences with them in the past! Thank you, Liberty Mazda. More
Went in for a test drive. Staff were friendly and greeted with smile. Was assigned to a product specialist, L. He brought the car out and let me test drive on my own. Retur Staff were friendly and greeted with smile. Was assigned to a product specialist, L. He brought the car out and let me test drive on my own. Returned the car and shared few words and left the dealership. Pros: Easy process for test drive, friendly staff, good communication Con: The product specialist did not formally introduce himself which seemed unprofessional. Lack of engagement to sell me other available products dealership has or offer to test drive another vehicle. More
I recently brought my 2013 Mazda 3 to Liberty Mazda for an oil change. I had scheduled my appointment online for 10 am and was expecting to wait for about 30 minutes, but I believe my car was serviced late an oil change. I had scheduled my appointment online for 10 am and was expecting to wait for about 30 minutes, but I believe my car was serviced later than 10 am. I got a text message about an hour later stating some extra work was needed due to the age of the car (tune-up: new spark plugs, coolant flush, and emissions). The advisor said it would take about 30 minutes, but the actual work took closer to an hour since the technician end up cleaning some areas that were previously infested with rodents. I didn't mind waiting to have this done to prevent future damage. Even though the appointment took longer than anticipated, I did like the transparency of the service via text and video that Liberty conducts with all repairs. I will be back again in six months. More
I’ve been in a few time for scheduled and maintenance and a couple for tire service since curbs jumó out at you! Everyone I’ve interacted with has been great, the level of service is outstanding and people c a couple for tire service since curbs jumó out at you! Everyone I’ve interacted with has been great, the level of service is outstanding and people care about their work. I’ll be buying a new car based on my experience here. More
All in all, Larry was extremely helpful in the purchasing process, from details on the vehicles to the test drive and through to financing the car and sorting out final details for pickup. I owe it to Larry process, from details on the vehicles to the test drive and through to financing the car and sorting out final details for pickup. I owe it to Larry for a seamless experience at Liberty Mazda! More
Paul Denning was very helpful and accommodating when I stopped by without an appointment to test drive a CX-5. He knows the vehicles well and was patient with my many questions as well as my request to dr stopped by without an appointment to test drive a CX-5. He knows the vehicles well and was patient with my many questions as well as my request to drive not one but two CX-5s, with different trim packages, to see how their rides compared (because wheel size varies across the packages). Paul also followed up "just enough" re: my decision process and vehicle availability and pricing, and ensured I was able to get the information I needed as I worked through my buying process. He was "the face of Liberty Mazda" for me, and he did that very well. More
Just in for a sticker. Made appointment online. Plenty of communications from dealer prior - reminders, etc. During the appointment I got text updates. In/out in 30 minutes Made appointment online. Plenty of communications from dealer prior - reminders, etc. During the appointment I got text updates. In/out in 30 minutes. Excellent service. Made me think about buying a car from them in the future. More