Liberty Mazda
Wakefield, MA
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Great customer service, not pushy at all and very efficient with car delivery. Adrian was more than helpful in a lot of ways and kept in constant contact with me on the progress efficient with car delivery. Adrian was more than helpful in a lot of ways and kept in constant contact with me on the progress More
Dealership was responsive and reasonable through the sales process; Rafael Perez worked hard to communicate with me through a fairly annoying insurance / registry process (didn't seem like their fault). sales process; Rafael Perez worked hard to communicate with me through a fairly annoying insurance / registry process (didn't seem like their fault). Overall my experience was positive. There is room for them to improve their communication (being even more responsive, and more precise) but I don't feel like it was a big problem, so five stars. More
Great communication, complete transparency, customer-focused recommendations. Easy to schedule at a convenient time. Service finished in less than the forecast time. customer-focused recommendations. Easy to schedule at a convenient time. Service finished in less than the forecast time. More
Adrian Mercado was an amazing. He found the car that was right for me. Adrian listened to everything I said and wanted. He is excellent and I would highly recommend going to see hi He found the car that was right for me. Adrian listened to everything I said and wanted. He is excellent and I would highly recommend going to see him if you ever need to buy a car.. More
Such excellent service. Very quick turnaround on being able to schedule an appointment, then very quick and thorough diagnosis, communication on authorizing the repairs, an Very quick turnaround on being able to schedule an appointment, then very quick and thorough diagnosis, communication on authorizing the repairs, and then getting the repairs actually done. End to end the whole process was extremely efficient. They also sent me a 4 minute video (after diagnosis and before my authorization of the repairs) walking underneath the car, showing and explaining exactly what needed attention. The entire experience gave me the utmost confidence that the right work was getting done, done well, and done expeditiously. More
Everyone is so friendly and helpful. Had a GREAT experience in the service department. Loved getting a video of my service. Everyone was amazing. This is my 5th Mazda from Liberty Maz Had a GREAT experience in the service department. Loved getting a video of my service. Everyone was amazing. This is my 5th Mazda from Liberty Mazda. More