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Liberty Honda

Hartford, CT

4.7
3,061 Reviews
As part of the Executive Auto Group, Liberty Honda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Honda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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71 W Service Rd

Hartford, CT

06120

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Showing 3,061 reviews

January 20, 2025

Customer Service is atrocious at this place with everyone. Everyone has an attitude of entitlement and acts as though the customer owes them for doing THEIR JOB! More

by COLON100915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 20, 2025

Liberty Honda has been my dealer of choice for 15 plus years, they never disappoint! More

by Neetra97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Liberty Honda responded

Thank you so much for choosing Liberty Honda! Please let us know if we can be of any more assistance.

January 19, 2025

Leo, Louis and Rocky were excellent to work with. They were not pushy, and the prices are very fair. Leo kept me up to date on everything and I received my new car much sooner than expected. I hig More

by MARCHOLLAND7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Oosten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Liberty Honda responded

Thank you, Marc! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 18, 2025

The staff was pleasant but they didn't have my parts. No car wash - disappointing More

by New CRV 2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Hernando
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ?Rocky
Jan 18, 2025 -

Liberty Honda responded

Hi New CR-V 25, Sorry we didn't have the parts required to complete your service. I'm not sure what they were but we usually have most parts by the next day. We do offer complimentary car washes with a service. However, we find that if the temperature drops too low we have problems with car doors freezing shut etc which can big problem... Good luck with your car we will get it washed up next time if it's not too cold Thanks Mike

January 18, 2025

I dropped off my 2024 Honda CRV on Jan. 9, 2025 for a recall at Liberty Honda. Scott wrote up my invoice for my recall. He did tell me they might not get to my my vehicle since there were a More

by Rikkirich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 18, 2025

Professional, knowledgeable, and friendly! We had a great experience! Would recommend to any one who needs a vehicle ! More

by BEARDOWN845
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaedan Carrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Liberty Honda responded

Thank you so much for choosing Liberty Honda! Please let us know if we can be of any more assistance.

January 18, 2025

Great customer service, Christian my sales consultant was awesome and Rocky Hernando the business manager very detailed with the paperwork, couldn’t ask for a better team More

by LUISSEJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Liberty Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well with Christian and truly appreciate your feedback.

January 18, 2025

My main issue was my front passenger tire was slowly leaking air. I was told I needed four new tires. These tires have about 35,000 miles and have a manufacturer warranty of 65,000. Was told they only w More

by John J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelly
Jan 22, 2025 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 18, 2025

Financing dept: Quick, efficient, thorough. Sales rep: friendly. No hassle. Attentive, willing to go above and beyond to ensure a good buying experience More

by CTBRAULTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Liberty Honda responded

Thanks for your feedback on your recent visit to Liberty Honda. It's great to hear that we were able to assist you and that you had such a positive experience.

January 17, 2025

I bought a 2025 civic hybrid hatch. Every interaction I had at liberty was great More

by STEPHENCOSTA1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dingle
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Plazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban olivo
Jan 17, 2025 -

Liberty Honda responded

Stephen, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Marissa, Justin, and our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

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