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Liberty Honda

Hartford, CT

4.7
2,857 Reviews
As part of the Executive Auto Group, Liberty Honda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Honda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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71 W Service Rd

Hartford, CT

06120

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Showing 2,857 reviews

November 08, 2024

Vehicle was not repair properly. After driving the vehicle for about 100 miles, I had the same issues. Had to get someone else to look at the car. The dealer also damaged one of my f More

by MICHAEL.A.VERNON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 07, 2024

Hi, thank you for fixing our break tail lights that were forever on and not working upon break appplied. But after the service now our sensors are not working when we reverse the car or when the car is clos More

by mgandan665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Liberty Honda responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 07, 2024

I was very pleased with the service that I got and done also in a timely manner. They were kind and very friendly and very concerned about the service they were doing on my car. More

by DSTEW605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Liberty Honda responded

Thank you for your review. We'll be sure to share your feedback with our crew. Thank you for choosing Liberty Honda.

November 06, 2024

It was excellent service. They did it way before the estimated time. Really happy with the service More

by Anupam Saha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Liberty Honda responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Liberty Honda.

November 06, 2024

Great friendly people through out the dealership. Christian was very honest and kept in constant contact with me for the 4 day process of me transferring money between my accounts More

by TYCRONIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dingle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Liberty Honda responded

Thank you so much for choosing Liberty Honda! We truly appreciate your business. Congratulations on your new purchase!

November 06, 2024

Robbie, Justin and the Liberty Honda team went above and beyond. This is my third lease with Liberty Honda, and I'm not goin anywhere else. Thanks again Robbie and the Liberty Honda team. More

by K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dingle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Liberty Honda responded

It's great to hear that Robbie, Justin and the team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

November 05, 2024

I was able to obtain an appointment at a convenient time for me, and they got the work done quickly and got me on my way. Scott explained everything well, and he gave me a forecast of the service I may need More

by TollandCountyHondaOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

November 05, 2024

I received outstanding service on my Honda automobile from Chloe and the entire staff of the maintenance department More

by Gerald F Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Liberty Honda responded

Thank you for the kind words for Chloe and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2024

My friend and I bought two cars, they supposedly sold us a brand new car, it was a 2022 model, one of our cars had a mouse nest under the dashboard, and mine had an engine problem. I don't know what kind of More

by nusretti deli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 05, 2024

I received great service and timely communication with my Honda easy care warranty service from my agent. More

by JDAJ1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.