Liberty Honda

car purchase We recently purchased a car at Liberty Honda. I dealt with John Cunningham, a sales consultant who I would highly recommend. I found John to be honest We recently purchased a car at Liberty Honda. I dealt with John Cunningham, a sales consultant who I would highly recommend. I found John to be honest, trustworthy and a pleasure to work with during the purchase. I will definitely recommend both John and Liberty Honda to friends and family. More

Good Sales and Service staff was helpful and responsive to all questions. I don't particularly like the no dealing format but the price was in the ballpark after a lot of re staff was helpful and responsive to all questions. I don't particularly like the no dealing format but the price was in the ballpark after a lot of research. Service dept has met my needs for 20 years so why change.... More

Honda repair I'd like to recognize service advisor, Taran Vonkirschner. Currently, a very happy customer, I wasn’t back about a month ago. Thanks to Taran's effo I'd like to recognize service advisor, Taran Vonkirschner. Currently, a very happy customer, I wasn’t back about a month ago. Thanks to Taran's efforts and the Honda team, my car was able to pass emissions after several aborted emission visits, (exactly 10). After several phone calls and a service appointment, Taran asked that I make another appointment and he would take a closer look. He found that the EGR System and the Oxygen sensors were off due to the readiness monitors not setting properly. Taran’s patience, professionalism, willingness to help and initiative to find a solution, did not go unnoticed. They found the problem, rectified it and I'm happy to report my car passed emissions. Many thanks to Taran and the Honda team for a job well done and great customer service. More

New car lease This was my first car buying experience and it was exceptional. The sales consultant was very accommodating, helpful, and friendly. He made sure he wa This was my first car buying experience and it was exceptional. The sales consultant was very accommodating, helpful, and friendly. He made sure he was reachable and was very transparent in helping us get a good deal on the car. The sale consultant was attentive and gave us a personalized experience by helping us search for a car that met our needs and budget. The finance department was also very friendly and helped us get the best deal. Great experience. More

Thanks Leo!!! We just leased a 2016 Honda Accord. Our salesman, Leo, was honest, helpful and the complete opposite of what we've encountered in the past!!! We just leased a 2016 Honda Accord. Our salesman, Leo, was honest, helpful and the complete opposite of what we've encountered in the past!!! More

New car purchase The salesman, Chaz, that worked with me on my new car purchase was knowledgeable, personable and very helpful in my final decision on which car to pur The salesman, Chaz, that worked with me on my new car purchase was knowledgeable, personable and very helpful in my final decision on which car to purchase. All the personnel I dealt with were great. I expect that their service department will be as good. If so, I would use this salesman and dealership to buy in the future. More

Great service We recently bought a new car and really appreciated Bill for his excellent service. Always pleasant, friendly, and helpful. Happy with our experience. We recently bought a new car and really appreciated Bill for his excellent service. Always pleasant, friendly, and helpful. Happy with our experience. Thank you! More

Careless dealership Purchased a new 2016 oddysey on a Friday with an appointment to pick it up Saturday at 4pm. Arrived on time at 4pm but instead of taking the usual 90 Purchased a new 2016 oddysey on a Friday with an appointment to pick it up Saturday at 4pm. Arrived on time at 4pm but instead of taking the usual 90 minutes to trade in other car and sign paperwork, it took three hours. I had to wait after signing paperwork and giving my down payment to the sales consultant before getting in to see the finance manager, then to find out the paperwork was wrong when I noticed they had not included my down payment, so had to wait for paperwork to be redone (carelessness #1). Sales consultant finally takes me to the vehicle (dealership is closing), he gets in to show me how things work and we find no owners manual (carelessness #2). Remember this is a brand new 2016 vehicle. He says he will get me the manual Monday. He starts showing me how the console functions or in this case doesn't. The front fan/heat/defrost doesn't work. The dealership is locked so we have to wait for a manager to come back, unlock the doors so I can get a loaner as my new Odyssey is not functioning. I am told they will get it taken care of first thing Monday morning when service opens and I will get a call. Monday morning comescand goes; 3:45pm I get a voicemail that it's all set and the sales consultant will deliver it Tuesday. Tuesday afternoon I get a call that there is an issue with the key I left with them and they are sending someone over to pick up the set I have. Later to be told they had lost the key (carelessness #3). Wednesday evening during dinner I get a call that they are ready to bring the vehicle. 7pm it arrives and the driver asks ifvi wascshown how to use the security lock, I wasn't. Before he begins I ask to look in the glovebox for the owners manual that was suppose to be returned that Monday - you guessed it - no manual (carelessness #4). The driver tells me he usually inspects the cars before delivering but tonight the manager told him to just go, I was waiting and that everything was all set (carelessness #5). The driver "promised" to leave the manual in my mailbox the next day. Thursday and Friday came and went without delivery of a manual (carelessness #6). Saturday I am showing a neighbor the minivan and he takes the cover off the included vacuum and notices that the two nozzles are missing (carelessness #7). Just to top it off, both the manager who came to unlock the dealership and the sales consultant had stated on Monday that they would put a voucher for a free oil change in the glovebox because of the inconvenience. Guess what wasn't in the glovebox? (Carelessness #8) This dealership's carelessness oozes through every area - sales, finance, service, and management. I highly recommend doing business elsewhere. More

professional person well LUIS COLON was very professional , when he introduced himself . He explained with every details about the car I was looking for , he took me to well LUIS COLON was very professional , when he introduced himself . He explained with every details about the car I was looking for , he took me to the parking lot and show the car , I liked was the car I was looking for , so I decided to lease it . I love this car so my family too . I will recommend Luis to my friends or my family . Thank you Luis More

Unhappy - Disappointed and Angry LIBERTY HONDA COLLISION. Unhappy - Disappointed and angry liberty Honda collision and The quality and customer service is very poor. Bought a pre own ACUARA TL from Unhappy - Disappointed and angry liberty Honda collision and The quality and customer service is very poor. Bought a pre own ACUARA TL from LIBERTY HONDA a few years ago.. April 2012 my car was getting a new fresh paint at LIBERTY HONDA COLLISION , when I got the car back the first time the paint was rubbing off, overspray all over . They took the car back and I it got back the next day . few weeks ago I notice notice light spots around the car paint when the sun was directed towards the car. maybe( FADED ) OCT 2015 I when back to told to the General manager Mike P. about this problem and according to this General manager is normal that after a few years the paint on cars start FADED off on any brand new paint or brand NEW car. This is a NEW fresh paint job on my Acura, and this job was one only 3 years old. The paint looks terrible when the Sun hits it , also this General Manager says '''I see the spots !!! but is normal for me" "". come on !!! how can you say something like that..... on a brand new paint job???? by hem saying something like that he don`t know anything about cars and he just denied to do something .... This General Manager Mike P. from LIBERTY HONDA was very rude to me when I question hem about the problem I have ,by first interrupting me and then saying "THERE IS SOMETHING ELSE I CAN HELP YOU WITH , BECAUSE I`M TOO BUSY T TO STAY HERE TALKING.. And THEN HE JUST WALK AWAY..... I don`t believe this is profesional from a GENERAL MANEGER to talk to costumers rude. According to liberty Honda Policy Collision and also says on there website (libertycollisioncenterct…) --IS LIFETIME WARRANTY-- I don`t recommend LIBERTY HONDA to any one.......Truly unsatisfied and hope to help someone else avoid a similar experience with these amateurs More