Liberty Honda

Excellent Service!!! I recently bought a fully loaded car that exceeded everything on my checklist. Somehow, that wasn't even the best part. The service and dedication I r I recently bought a fully loaded car that exceeded everything on my checklist. Somehow, that wasn't even the best part. The service and dedication I received through every step of the process was truly phenominal! Michael Petrella was the best representation of five star service! It was a privalege to have worked with him. Honda should be proud to have such a diligent, attentative, patient, ethical and trustworthy employee. I met Michael as the face of Liberty Honda of Hartford, CT. I drove off in my fully loaded 2016 Civic EX-T firmly believing I had made a friend. THANK YOU FOR EVERYTHING YOU DO! More

Recommended but Beware the Finance Folks I have purchased many vehicles over the years from Executive dealerships and especially Liberty. Their no-haggle pricing and trade-in offers I have a I have purchased many vehicles over the years from Executive dealerships and especially Liberty. Their no-haggle pricing and trade-in offers I have always found fair and competitive (and I know the inside scoop on pricing/trade valuation). From this standpoint I recommend you see them and trust their prices for the vehicle and trade. I also give their service department high marks. However, once you get to the Finance (sometimes called the Lie-Nance) Manager, put up your guard! They try the typical payment/extended warrantee/permanent wax tricks that Consumer Reports and any other reputable professional knows to steer clear of. My advice is yes, you can buy a car here but just decline everything (including the pre-printed VIN ETCHING), sign the papers and head home. More

The experience was actually enjoyable. In the past, I would rather have a root canal than go to buy a new or used car. The staff at Liberty has certainly changed my mind on this experienc In the past, I would rather have a root canal than go to buy a new or used car. The staff at Liberty has certainly changed my mind on this experience. No pressure, no hassle and no day old coffee. Caitlin Conley is off the charts in helpfulness, knowledge of the product, and intuition regarding the client's needs. Suzanne M. Carter More

Great Experience My overall experience at Liberty Honda was amazing! Leo M. really gave me his 100% and definitely the salesman to go to. He was patient with me and an My overall experience at Liberty Honda was amazing! Leo M. really gave me his 100% and definitely the salesman to go to. He was patient with me and answered all my questions. Bill, the sales manager, was also pleasant and worked well with me. I time there felt comfortable. I truly felt that they wanted to give me the best deal. I would definitely recommend anyone to go to Liberty Honda. More

Horrible business practices I made a deal to lease a 2015 Honda Civic. I was going to sign the final paper work and pay. When I got there, they had changed the price they promi I made a deal to lease a 2015 Honda Civic. I was going to sign the final paper work and pay. When I got there, they had changed the price they promised me a few days ago. Although it was only $1 a month more than I was quoted, they would not change it. The finance manager admitted the error was his fault but he still wouldn't change the price. They charged my card for the down payment already so I asked for a refund. The sales man (Aaron) said it would take 3-5 business days, finance manager said 7-10 days. Salesman said we can't give you a receipt, finance manager did. I spoke to the GM about the bizarre situation of losing a customer over $1 a month. 10 days later, money wasn't refunded so I called the GM again only to find out that the refund was never processed. The finance manager was fired. It took another few days to get my down payment back. After all of these mistakes by the dealership that they admitted, I wasn't offered anything but a sorry (a deal on a car, car wash, oil change, etc.). I've leased and bought multiple cars in the past and never have I felt disrespected like this. $1 a month is only $36 for a 3 year lease which is a very small amount for me. However, the fact that they admit it was their mistake and still were unwilling to change it says a lot about the way they do business and treat their customers. More

Excellent experience I purchased a car this past February at this dealership. I worked with Caitlin Conley who was very knowledgeable and friendly. I told her what I wante I purchased a car this past February at this dealership. I worked with Caitlin Conley who was very knowledgeable and friendly. I told her what I wanted and within minutes she knew the car for me. I purchased the first car she showed me and I am very happy with my purchase. The only thing I have to complain about is the detailing of the car. I suspect it was done very quickly, but I don't expect much in that department honestly. The car runs beautifully and that is what matters to me. More

Easy no pressure sales experience. Very pleasant experience. No sales pressure, they have the best price listed on the vehicle. Best price was the lowest I found in the area. Friendly s Very pleasant experience. No sales pressure, they have the best price listed on the vehicle. Best price was the lowest I found in the area. Friendly staff. I will definitely recommend Liberty to my friends and family. More

Great experience. We have previously owned Hondas and have been pleased with the service at Liberty. This was the first time we purchased a new Honda, and we had a exc We have previously owned Hondas and have been pleased with the service at Liberty. This was the first time we purchased a new Honda, and we had a excellent experience with our sales consultant, John Cunningham. We were very interested in the safety package and John was very helpful and patient through the whole purchase process. We highly recommend Liberty and John. More

Excellent I purchase a new car from Salesman Kash Casz. He is a very nice & easygoing man. He answered all my questions & made it happen for me. I'm very Happy I purchase a new car from Salesman Kash Casz. He is a very nice & easygoing man. He answered all my questions & made it happen for me. I'm very Happy & it was a pleasure meeting him! More

New Car Purchase We went to Liberty Honda on a Sunday just to go see what they had. Turned out they were one of the only Honda dealerships open this particular day. We went to Liberty Honda on a Sunday just to go see what they had. Turned out they were one of the only Honda dealerships open this particular day. As fate would have it they had the exact car I wanted in the showroom. Caitlin Conley was our sales consultant and she was extremely pleasant and I felt very comfortable working with her. She was not pushy at all and gave us time and space to let us figure out our decision to buy, trade, etc. It actually turned out to be a fun and successful day. I've already recommended family members to go there when it's their time to look. My only critique is that I wish they could've helped us out a bit more and throw in a car starter. More