Liberty Honda

Excellent Service We purchased a Honda Civic in June/2015, after visiting other dealers and test driving other cars with similar characteristics, needless to say the Ci We purchased a Honda Civic in June/2015, after visiting other dealers and test driving other cars with similar characteristics, needless to say the Civic have a lot of features on my list which made me decide. One thing I have to mention is the excellent customer service we received from every body at Liberty Honda, our sales consultant Leo Martinez was a star all the way making our experience smooth and pleasant, as well as Managers Tony Braglia and Ryan. More

After being involved in a car accident and getting my car totaled, I was under a great deal of stress and I was not looking forward to the ordeal of researching and purchasing another vehicle. However I was totaled, I was under a great deal of stress and I was not looking forward to the ordeal of researching and purchasing another vehicle. However I was pleasantly surprised with the attentiveness and treatment I received. After receiving my inquiry, Mike Hull responded right away and setup an appointment with me. At the time of my appointment, he spent a great deal of time with me going over the vehicle, what my different options were and was extremely detailed and patient in answering my questions. In addition to this, I am sure he must have been tired after shoveling, moving and clearing cars from the snowstorm and was willing to drive to me and my husband over to a different lot so I could view the color options to help me decide on a vehicle. The next day when I was ready to pick up my CRV, he was again attentive to me and making sure I was trained on the different features in the vehicle. Mike made this a pleasurable stress free experience. I did not feel pressured at any time. I commend Liberty Honda for having a professional, polite, intelligent, customer focused representative such as Mike Hull as a part of your staff. I will most definitely recommend Liberty Honda and Mike to anyone who is looking to purchase a vehicle. Thank you Mike! More

Bought my new Honda Civic from Liberty earlier this week. I'm a repeat customer as my wife and I purchased a 2012 Honda Pilot just as when they arrived in late 2011. I knew from my first experience that I I'm a repeat customer as my wife and I purchased a 2012 Honda Pilot just as when they arrived in late 2011. I knew from my first experience that I could trust the team at Liberty to do the right thing. I explained my thoughts regarding price point, financing, features, etc. and Ryan Gould paired me up with the best option. The next day, I took delivery of the vehicle within an hour of my arrival. The vehicle was freshly detailed and everything that morning was handled promptly and professionally. Couldn't have been an easier experience for me. Thank you! More

My review is on the customer service or lack thereof. The one star on this review is generous since there isn't an option for no stars. I bought my vehicle a year and two months ago and was ecstatic as coul one star on this review is generous since there isn't an option for no stars. I bought my vehicle a year and two months ago and was ecstatic as could be. I had made a solid investment in a certified pre-owned vehicle with the nice 100k mile warranty. What could go wrong right? Well, less than two months after my purchase I was back in for an engine light. No big deal I thought. First incident I was slightly bothered by my children and I being inconvenienced, but they fixed the issue (sparks plug replacement) when I brought the car in Monday morning and I was on my way by that evening. Fast forward 2 - 3 months and here I was again, engine light on so I brought it back in and same issue so again they "fixed" it. This time around I had done some quick research prior to going and voiced my thoughts, but of course since I'm a woman I clearly did not know what I was talking about. Fine, I'm a patient individual, yet again inconvenienced, but no need to make a big deal. Car was "fixed" with the same previous solution and I was on my way. Well 2 -3 months from then I was back with the same issue, 3rd incident. This time I was told I'd be charged a diagnostics fee if it wasn't the same issue. I was irked, but again fine, I knew it was the same issue even though I was treated like a crazy woman who didn't know what she was talking about. This time I was "guaranteed" it'd be fixed this 3rd time and I certainly would not be back because this would be addressed and taken care of. 3rd time it inconvenienced myself, my children, and my mother who thankfully took the car down there so I could use her vehicle to get my kids to school and myself to work - pathetic I'd say to not offer me a rental, but fine. Can you tell I'm patient and forgiving? When I picked up my "fixed" vehicle I still felt it within me that I'd be back. Why? Because the issue was remedied as the first two incidents. Not a thing was done differently, but again on my way I went. 4th incident and I'm back at the dealer with the same issue. Again inconvenienced, but I'm not one to kick and scream. Hm, no mention of said diagnostic fee this time so I guess they pick and choose when they charge it. Moving on, same remedy as 3 previous incidents, but this time I was told it occurred because my oil was "low". Inaccurate and sheer stupid logic, but I know they just wanted me to go on my way. Women know nothing about cars so feed me a lie that sounds good right? Here we are 5th incident and I show up to dealer with the same service gentleman from the 3rd incident. There goes that mention of the $125 diagnostics fee again. Pick and choosing, but whatever, I knew it was the same issue. This time I looked for the salesman who sold me my vehicle as I was ready to hand over all keys and move on from the car. If I hadn't considered it before it's because we all get attached right? Well with the reoccurring issue and lack of proper service to my vehicle I was over it. The salesman apparently spoke to the service department and would you believe it, they finally consider that it could be something else causing the problem. By golly, what geniuses. So this time I'm told I need to leave my vehicle for 3 days so that certain things can be shipped out and have it all taken care of, you know, like promised back in the 3rd incident. My biggest issue this 5th time other than my patience being spread extremely thin is that although my vehicle is covered under my 100k mile warranty I am not "eligible" for a rental (they don't have loaners so they use Enterprise for car rentals) because it's not in my contract. So an issue that should have been fixed incidents ago and has been covered this whole time is now going to cost me money? The best they could do was offer me the dealer rate ($35.99/day) for a car rental for something that should have been taken care of a year ago and is in no way, shape, or form my fault? Warranty or not, one would expect that if a vehicle is being serviced at a DEALER that alternative transportation be provided to not cause further inconveniences and aggravation to your customers. I was told that nothing could be done because the rental was simply not in my contract. This isn't a matter of "can't", it's a matter of won't. Good on you Honda for inconveniencing a single mother of two small kids with no other means of transportation to get to work and get them to school other than the vehicle she invested heavily in just a year ago and has been dealing with the reoccurring issue that has basically been temporarily fixed each time for the sake of saving a buck. $20,000 vehicle and the best solution was a sparks plug replacement each time. I'm sure actually fixing the car and providing a rental out of courtesy is going to burn a hole in your pockets. Oh no, wait that's mine. My issue isn't w/the vehicle as there are laws to protect the consumer. My issue is with the lack of customer service. More

AAA+++, I had the best experience. I purchased my 1st Honda 13 yrs ago from Liberty Honda and the service was poor. I promised myself that I would never give Liberty Honda another sale. I started look Honda 13 yrs ago from Liberty Honda and the service was poor. I promised myself that I would never give Liberty Honda another sale. I started looking for a new car three weeks ago and visited other Honda dealers in the area and was not getting the satisfaction I needed. On a whim my sister said "let us go to Liberty and look". The night before I went, I did the online quote and I almost dropped to the floor from the quote I got. Needless to say, I walked in and there was my angel "Udi". He was polite, warm, funny, honest, knowledgeable, treated me like family and a handful:-) We laugh, we hug, we danced and I am now his third wife-inside joke. Udi, you are super. I LOVE my 2013, 3.5 V6 Honda Accord. Thanks for being my sales rep, keep up the good work and may you be blessed with many, many sales. FIVE STARS to you and everyone at Honda that took the time to help me. With great appreciation and warm regards. More