Liberty Honda

Careless dealership Purchased a new 2016 oddysey on a Friday with an appointment to pick it up Saturday at 4pm. Arrived on time at 4pm but instead of taking the usual 90 Purchased a new 2016 oddysey on a Friday with an appointment to pick it up Saturday at 4pm. Arrived on time at 4pm but instead of taking the usual 90 minutes to trade in other car and sign paperwork, it took three hours. I had to wait after signing paperwork and giving my down payment to the sales consultant before getting in to see the finance manager, then to find out the paperwork was wrong when I noticed they had not included my down payment, so had to wait for paperwork to be redone (carelessness #1). Sales consultant finally takes me to the vehicle (dealership is closing), he gets in to show me how things work and we find no owners manual (carelessness #2). Remember this is a brand new 2016 vehicle. He says he will get me the manual Monday. He starts showing me how the console functions or in this case doesn't. The front fan/heat/defrost doesn't work. The dealership is locked so we have to wait for a manager to come back, unlock the doors so I can get a loaner as my new Odyssey is not functioning. I am told they will get it taken care of first thing Monday morning when service opens and I will get a call. Monday morning comescand goes; 3:45pm I get a voicemail that it's all set and the sales consultant will deliver it Tuesday. Tuesday afternoon I get a call that there is an issue with the key I left with them and they are sending someone over to pick up the set I have. Later to be told they had lost the key (carelessness #3). Wednesday evening during dinner I get a call that they are ready to bring the vehicle. 7pm it arrives and the driver asks ifvi wascshown how to use the security lock, I wasn't. Before he begins I ask to look in the glovebox for the owners manual that was suppose to be returned that Monday - you guessed it - no manual (carelessness #4). The driver tells me he usually inspects the cars before delivering but tonight the manager told him to just go, I was waiting and that everything was all set (carelessness #5). The driver "promised" to leave the manual in my mailbox the next day. Thursday and Friday came and went without delivery of a manual (carelessness #6). Saturday I am showing a neighbor the minivan and he takes the cover off the included vacuum and notices that the two nozzles are missing (carelessness #7). Just to top it off, both the manager who came to unlock the dealership and the sales consultant had stated on Monday that they would put a voucher for a free oil change in the glovebox because of the inconvenience. Guess what wasn't in the glovebox? (Carelessness #8) This dealership's carelessness oozes through every area - sales, finance, service, and management. I highly recommend doing business elsewhere. More

professional person well LUIS COLON was very professional , when he introduced himself . He explained with every details about the car I was looking for , he took me to well LUIS COLON was very professional , when he introduced himself . He explained with every details about the car I was looking for , he took me to the parking lot and show the car , I liked was the car I was looking for , so I decided to lease it . I love this car so my family too . I will recommend Luis to my friends or my family . Thank you Luis More

Unhappy - Disappointed and Angry LIBERTY HONDA COLLISION. Unhappy - Disappointed and angry liberty Honda collision and The quality and customer service is very poor. Bought a pre own ACUARA TL from Unhappy - Disappointed and angry liberty Honda collision and The quality and customer service is very poor. Bought a pre own ACUARA TL from LIBERTY HONDA a few years ago.. April 2012 my car was getting a new fresh paint at LIBERTY HONDA COLLISION , when I got the car back the first time the paint was rubbing off, overspray all over . They took the car back and I it got back the next day . few weeks ago I notice notice light spots around the car paint when the sun was directed towards the car. maybe( FADED ) OCT 2015 I when back to told to the General manager Mike P. about this problem and according to this General manager is normal that after a few years the paint on cars start FADED off on any brand new paint or brand NEW car. This is a NEW fresh paint job on my Acura, and this job was one only 3 years old. The paint looks terrible when the Sun hits it , also this General Manager says '''I see the spots !!! but is normal for me" "". come on !!! how can you say something like that..... on a brand new paint job???? by hem saying something like that he don`t know anything about cars and he just denied to do something .... This General Manager Mike P. from LIBERTY HONDA was very rude to me when I question hem about the problem I have ,by first interrupting me and then saying "THERE IS SOMETHING ELSE I CAN HELP YOU WITH , BECAUSE I`M TOO BUSY T TO STAY HERE TALKING.. And THEN HE JUST WALK AWAY..... I don`t believe this is profesional from a GENERAL MANEGER to talk to costumers rude. According to liberty Honda Policy Collision and also says on there website (libertycollisioncenterct…) --IS LIFETIME WARRANTY-- I don`t recommend LIBERTY HONDA to any one.......Truly unsatisfied and hope to help someone else avoid a similar experience with these amateurs More

New CRV Just traded in my 2005 CRV and purchased a 2015 CRV. Appreciated the help from both sales manager, Jason Behan, and salesperson, Khashmir Casz. Had Just traded in my 2005 CRV and purchased a 2015 CRV. Appreciated the help from both sales manager, Jason Behan, and salesperson, Khashmir Casz. Had visited another dealership and got a much better deal at Liberty. Great experience! Emily More

Simple and quick I was looking for a lease on a Honda Civic. The service was great, pleasant and helpful. John took me out for a ride and I was sold on the car. I was looking for a lease on a Honda Civic. The service was great, pleasant and helpful. John took me out for a ride and I was sold on the car. I even needed a ride home to Newington and was given a ride to my home. More

Why I Am Glad I Buy and Service My Cars At Liberty Honda Sales Manager, Mike Plummer, drove to my house, approximately a 20 minute drive, on a late Saturday afternoon and temporarily resolved my issue when Sales Manager, Mike Plummer, drove to my house, approximately a 20 minute drive, on a late Saturday afternoon and temporarily resolved my issue when I was locked out of my 2008 Honda CRV. My battery had died, but because the locking mechanism on the driver side door had malfunctioned, I couldn't get into the car with my key and therefore, couldn't lift the hood to recharge/replace the battery. He managed to open the passenger side door using a tool standardly used to help unlock car doors. I would have been without the use of my car until Monday had he not come to my rescue. More

Sales Staff Easy to deal with Just bought a 2015 Honda Accord at Liberty Honda -very easy transaction. Salesman Caitlin Conley, Finance dept, General Sales Mgr, all easy to deal wi Just bought a 2015 Honda Accord at Liberty Honda -very easy transaction. Salesman Caitlin Conley, Finance dept, General Sales Mgr, all easy to deal with. Didn't find anyone pushy at all, were willing to take the time to answer questions my questions. I did not purchase the model that I was initially interested in, and this was not an issue with the Liberty Honda staff. By the way, this is the second vehicle we have purchased from Liberty Honda, we have a 2010 CR-V and the service has been great(another reason for purchasing second vehicle from Liberty). More

very rude Went in for an oil change and was helped by Jesse. He is arrogant and rude,.yelled at me, and walked away twice since I disagreed with what he said. Went in for an oil change and was helped by Jesse. He is arrogant and rude,.yelled at me, and walked away twice since I disagreed with what he said. I will no longer go there since this is the second time Jesse has given me an attitude. He is very disrespectful and should not be working with customers. More

Good experience on new car Just bought a 2015 Honda Pilot at Liberty Honda -very easy transaction. Salesman Bill Leconche, Finance dept, General Sales Mgr, all easy to deal with Just bought a 2015 Honda Pilot at Liberty Honda -very easy transaction. Salesman Bill Leconche, Finance dept, General Sales Mgr, all easy to deal with. Didn't find anyone pushy at all, were willing to take the time to answer questions and go over details. Had done my research with other dealers and makes/models, so knew the vehicle I was looking for. Liberty was one of the few dealers that had one. Very busy place, so must be doing something right. Was introduced to a couple long time customers coming in for service-they had nice things to say about staff there. I'd recommend them. More

Buy here if you need an odyssey We recently bought a brand new odyssey. We called several places both in Connecticut and Rhode island. They gave us the best price. We spotted some mi We recently bought a brand new odyssey. We called several places both in Connecticut and Rhode island. They gave us the best price. We spotted some minor issues on first car that we received, they had no issue at all to allow us exchange to an another one. They provided 4 times free oil changes to us for compensating the trouble we went though. They really provide great service at low price. More