Liberty Honda | Page 2

I lease a 2023 Honda Pilot Elite from Liberty. I own a 2024 Honda Pilot Elite from Executive. The 2023 needed: - Two recalls to be addressed, both of which included safety with the fuel I own a 2024 Honda Pilot Elite from Executive. The 2023 needed: - Two recalls to be addressed, both of which included safety with the fuel line connection. - The lights with the trailer hitch we’re not working with the 2023 pilot, but we’re working with the 2024 pilot, therefore I had concluded that the trailer electrical needed to be serviced. - The wireless charging pad was working very well with the 2024 pilot, but not with the 2023 pilot. I had concluded that the charging pad needed service. I had tried to get an appointment for a couple weeks. I would call and either get put on hold or prompted to leave my number for a call back, both options were computer generated. I finally got an appointment, then needed to cancel for a family emergency. I couldn’t get through to them for the same reason, and left a message cancelling. Several more weeks had gone by after that with multiple attempts each week to get in touch. I’d leave messages and wait on hold for a half hour at a time. I got fed up and called the sales department and asked them to patch me through. I spoke to the manager. He had me leave a message with him for the service manager to call me back. A week later, and still no contact. I called sales again and left a message for the manager. The service manager finally called back. He was nice, apologetic, and was able to make an appointment for me for the following Tuesday. Monday night, I drop the car off after hours with the dropbox. Tuesday morning, I get a call from the service department. They were very confused as to why they received my car and paperwork in the dropbox. I said it was because I had an appointment, and had described the work that needed to be done. they said they had no record of my appointment, but we’re going to try and squeeze me in that day. In regards to the charging pad, the service tech had asked me what kind of phone I have. I responded that I have an iPhone. He said that the charging pads have issues with iPhones, and made it sound like they weren’t interested in fixing it. I insisted that they fixed it as my phone charged fine on the 2024 pilot. They agreed. I got a call in the afternoon saying that the work is completed. There was a loan fuse with the trailer electrical, which they fixed. They had also inquired about doing 30,000 mile service on the vehicle, and I expressed gratitude in the offer, but the declined the service as I will be going elsewhere for that, given my experience with this service center. They also mentioned that their diagnostics had shown an issue with the charging pad, and they were going to replace it. It had to be shipped overnight, so they gave me the option to leave my vehicle overnight or make another appointment. I was afraid of scheduling another appointment because of their track record with my previous appointments. I told them they can keep it overnight and do the service in the morning for the charging pad. They said that everything would be free of charge, including the fuse for the trailer electrical. I had offered to pay for the fuse, and expressed gratitude for their service. They ended up not charging me for anything. When it was time to pick up the vehicle, they said it was a good thing. We replaced the charging pad because I only had 5000 miles left where it would be under warranty. Overall, the experience was long and disappointing. Over the course of the several weeks and trying to get in touch for an appointment, my odometer was ticking away with mileage, and I was fearful that by the time I got an appointment, my warranty would be void. The sales department on the other hand gave me a great experience when I lease my 2023 pilot there. Well, I would go back to the sales department in a heartbeat, I will not be returning to the service department for future service on my vehicles. More

I was very satisfied with Liberty Honda. They were very professional and easy to work with. They listened and fulfilled our wishes and when we picked up our car it was clean and looked brand They were very professional and easy to work with. They listened and fulfilled our wishes and when we picked up our car it was clean and looked brand new. I would definitely recommend this company. More

Liberty Honda is the best, especially Chloe in service 10 out of 10 would recommend. out of 10 would recommend. More

I had an amazing experience at Liberty Honda! I called in, worried about my lease mileage, but Marissa and Rob (Robert W) made the process smooth and stress-free. Rob immediately nailed my sty I called in, worried about my lease mileage, but Marissa and Rob (Robert W) made the process smooth and stress-free. Rob immediately nailed my style the 2025 Hybrid he showed me was perfect! From the moment I walked in, I was met with a warm smile, a great attitude, and expert knowledge that made my decision easy. I love my new car! Thank you, Rob, and thank you, Liberty Honda! More

I really Appreciate the follow up. She took good care of my post visit issue. She took good care of my post visit issue. More

Chloe and Mike Plummer are great. I had to bring my car back in the next day for additional work and they did a great job along care of me. Thanks! I had to bring my car back in the next day for additional work and they did a great job along care of me. Thanks! More

He was very nice and professional. He was well prepared and knowledgeable and took care of us right away He was well prepared and knowledgeable and took care of us right away More

Great from receipt to collection. Friendly reception and explanation. Good waiting room with wifi. Gladly again. Friendly reception and explanation. Good waiting room with wifi. Gladly again. More

Nice people,, The only thing is,why theyr contract doesn't say -fixed rates,of is a fixed rate,other then that ,much better then -Manchester honda doesn't say -fixed rates,of is a fixed rate,other then that ,much better then -Manchester honda More

They were fast, helpful, answered all my questions and then some. Very efficient and excellent service in getting my car purchased. then some. Very efficient and excellent service in getting my car purchased. More