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Liberty Honda

Hartford, CT

4.7
2,793 Reviews
As part of the Executive Auto Group, Liberty Honda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Honda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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71 W Service Rd

Hartford, CT

06120

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Showing 2,793 reviews

May 11, 2023

Service was prompt and very friendly. Communication was easy and I was able to quickly receive responses. More

by lj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Kossakoski
May 12, 2023 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Plummer

May 11, 2023

Great service. Great staff. High quality work. Would go back. Very helpful and very friendly. More

by Cmvhllaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip
May 12, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

May 10, 2023

Jonathan was pleasant, courteous and helpful. He explained what their findings and solutions were very clearly More

by rayrpwsolutions
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath, Jonathan Roath
May 10, 2023 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Ray, and we hope to see you again! Dave Gunderson

May 10, 2023

I’ve been dealing with liberty Honda over 30 years now so that should speak for something. More

by EDGIRAUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
May 10, 2023 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dave Gunderson

May 10, 2023

Very polite, but it took far longer than I expected, and was not informed of the delay More

by KH649326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dave Gunderson

May 10, 2023

Great service from start to finish. Would definitely recommend. Advisor Jaime is the best. Thank you! More

by tyronet138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
May 11, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

May 10, 2023

Excellent dealership, always takes care of me. High recommendations to anyone looking for anything Honda More

by MASSIMILIANO_MANAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

May 09, 2023

Marissa started off nice but as soon as we said we didn't want the extended warranty she turned on us. She was rude, condescending, unprofessional and snarky. She even made a comment, "So, are you going to More

by Kelley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marissa Monte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo was great
May 13, 2023 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kelley, and hopefully, we can get to the bottom of this. Mike Plummer

May 13, 2023 -

Kelley responded

We already discussed this and you refused to make her apologize for how she treated us. You said that your apology was enough so that was enough to let us know that we would never buy from your dealership again. No one should have to walk out from buying a car crying because of how they were treated.

May 09, 2023

Leo, our salesperson was great! Answered all our questions and concerns and was very helpful. He was professional and respectful to both myself and my friend who was there to help w More

by lisasalvatore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marissa Monte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Martinez, 5 stars
May 13, 2023 -

Liberty Honda responded

Thank you for bringing this to our attention, Lisa, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mike Plummer

May 09, 2023

It was an easy process once I chose what car I’d like. Wish the selection was a bit better. More

by jmaalamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

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