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Liberty Honda

Hartford, CT

Overview
Employees
Reviews
Vehicles
4.7
2,788 Reviews
As part of the Executive Auto Group, Liberty Honda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Honda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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71 W Service Rd

Hartford, CT

06120

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Showing 2,788 reviews

July 10, 2023

Thank you for the help and service. It is very much appreciated. Continue the good work. More

by khoalabear86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
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July 09, 2023

Very good. When I went there I couldn’t imagine I would get the car ready just after few hours. More

by albinocv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Santamaria, Branden Velazquez
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Jul 10, 2023 -

Liberty Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Mike Plummer

July 09, 2023

When no other mechanic could see my van for two weeks, Liberty took us in the next day, rebuilt the engine, and got me back on the road. They even gave me a loaner while they worked on fixing my Odyssey. More

by ctsands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

July 08, 2023

He was very thorough on explaining the paperwork at the end of my session and answered my questions and concerns without pressuring me into things that I wasn’t ready for. More

by ODEHNERT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath, Kimberly Feliciano
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Jul 10, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

July 08, 2023

The problem wasn’t fixed, the very next day the same thing was happening. They told me it was because of a bad phone charger cord which I replaced and the problem is still there. More

by KENEEDWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Report | Print
Jul 10, 2023 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dave Gunderson

Jul 10, 2023 -

KENEEDWA responded

The last time I took car in I had to leave it there practically an entire day. My summer employment situation does not afford me the luxury of not having access to my car as a major part of my day is delivering food to a youth basketball camp as well as several schools in the district where I am employed.

July 08, 2023

Johnathan and his team were excellent to work with. Attentive, communicated in a timely manner, corrected the issue with my car and did a recall while there. Had my car waiting for me when I pulled in More

by KathyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kossakoski, Jonathan Roath
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Jul 10, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience, Kathy! We sincerely value your business and look forward to your next visit. Dave Gunderson

July 07, 2023

William was great and so was the whole team. Excellent communication and accessible. Great experience overall More

by GARYKLEEBLATT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Plazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Reyes, Rick Kossakoski
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Jul 07, 2023 -

Liberty Honda responded

Thank you so much, Gary, for your kind words for William and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to workling with you again! Mike Plummer

July 07, 2023

They do good work, but I was surprised that they didn't have a shuttle available. If they had told me that when I made an appointment, I'd have made transportation plans. More

by GRAHAMEDIA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dave Gunderson

July 06, 2023

My most recent experience at Liberty Honda if Hartford was HORRIBLE!!! Poor customer service all around More

by PATRICETHOMAS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath, Kimberly Feliciano
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Jul 10, 2023 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you, Patrice, for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Dave Gunderson

July 06, 2023

Excellent service, and the parts department is great also!! Very knowledgeable staff. Chloe is the best More

by AULTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estheban Olivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Mckeever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath, Kimberly Feliciano
Report | Print
Jul 07, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe and our team, and we look forward to working with you again. Dave Gunderson

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