Liberty Ford of Fayetteville

It is really unacceptable for a two hour oil change. I feel like the dealership was pushing product on me that I did not need. I have a service agreement that they could not find. I told them that when I feel like the dealership was pushing product on me that I did not need. I have a service agreement that they could not find. I told them that when I came in. They did not look for it until it was time for me to check out. So I never got any paperwork on my service. More

Great customer service always welcoming and kind and completes the task in a timely matter... completes the task in a timely matter... More

Everything was great, efficient, and reasonably priced. I am adding words here as it requires a minimum of 15 lol to continue. I am adding words here as it requires a minimum of 15 lol to continue. More

The Liberty Ford truck shop. Is the best truck shop in NC. Bruce , Patrick, Brent , Terry and Joe are the best. Is the best truck shop in NC. Bruce , Patrick, Brent , Terry and Joe are the best. More

Curtis was amazing and very helpful! Technician did a great job also! Thanks guys , great team Technician did a great job also! Thanks guys , great team More

Went to get my car checked for the a c, and the customer service was awesome. So if you have a forward, come on out service was awesome. So if you have a forward, come on out More

I really appreciated that they were able to get my car in, diagnosed and repaired so quickly! I take both of my cars there for service. I trust them and their work completely! in, diagnosed and repaired so quickly! I take both of my cars there for service. I trust them and their work completely! More

Very good place to take my truck Bruce and Patrick are good people and to be around good people and to be around More

This was a friendly and informative place. Was concerned about making sure that we were taken care of. Was concerned about making sure that we were taken care of. More

Not sure how to rate this yet. I LOVE the fact that they came to get my vehicle and brought it back…but…it worked properly before they serviced it and did not when they returned i I LOVE the fact that they came to get my vehicle and brought it back…but…it worked properly before they serviced it and did not when they returned it. I am working to get this resolved currently. I had the truck serviced for a recall on the ac blower motor. It worker perfectly fine when it went in for the recall. When I got it back it was almost 100 degrees so the ac just stayed on of course. The next morning taking my daughter to school we got chilly and decided to turn the fan down only to find out we couldn’t. I can change the temperature and where it blows from but I cannot increase not decrease the fan speed…and when I hit the power button to shut it off…it won’t cut off at all. I contacted the shop again and was told it was an unrelated issue and I would be responsible for repair and diagnostic. They came back and said they would cover the diagnostic fee but it was an unrelated issue - which I do not buy. I spoke with my regular vehicle maintenance man and he agreed with me that they had done something wrong and it was most definitely related. I will continue my argument with the service department in hopes that they will do the right thing. More