Liberty Ford Maple Heights

This is the 3rd time my Truck has bee kept at least 4days Twice the wrong diagnosis was made I still don’t have my truck because when you don’t stay with your vehicle they don’t fix it even when you have a a Twice the wrong diagnosis was made I still don’t have my truck because when you don’t stay with your vehicle they don’t fix it even when you have a appointment you’re the last vehicle serviced.. and your charged for labor not done and for hours your vehicle is just sitting it’s been 4days now and I still don’t have my Truck More

Customer service I experienced excellent customer service. I appreciate Tonna 's help in assisting me with my purchase. He went to another dealer to get the exact veh I experienced excellent customer service. I appreciate Tonna 's help in assisting me with my purchase. He went to another dealer to get the exact vehicle and color I wanted! More

Overall experience was fair. B.Hawkins and Nick were easy to work with. Marley was rude and condescending when I did not purchase the upgrades. easy to work with. Marley was rude and condescending when I did not purchase the upgrades. More

Test drove a truck and was jacked. Short and to the point do not have any dealings with liberty in Maple Hts. Test drove a 2008 Ford F-150. Dealt with an inept salesman named Arana. L Short and to the point do not have any dealings with liberty in Maple Hts. Test drove a 2008 Ford F-150. Dealt with an inept salesman named Arana. Liked the vehicle and was interested. He told me I was approved for a loan with Northwest , Warren PA. At a rate of 11.5 %. I told Arana not to go any further until I check my credit union rates. Well I was approved for a loan at 5%. Contacted Arana the next day that I wanted to negotiate a lower price. Never heard a word from Arana. 2 weeks later I received a letter from Northwest bashing and demeaning my credit. Point is Arana approved my credit claiming it was 720. Upon attempting to contact Liberty asking for a manger I received the run around. The so called manger seemed to protect Arana and left me very disappointed.. No satisfaction.... More

Great and Thorough Service The Liberty Ford staff is friendly and helpful, and always has my automobile by the time promised. I finally had to have my brakes changed and as pr The Liberty Ford staff is friendly and helpful, and always has my automobile by the time promised. I finally had to have my brakes changed and as promised service was completed timely and I was informed of any discounts available towards my service. I continue to be very satisfied with my experience at Liberty Ford. More