Liberty Ford Maple Heights

Great customer service and selections.Very help ful willing to help any time if needed.Matt is very nice and Marley.My girls loved the car i picked willing to help any time if needed.Matt is very nice and Marley.My girls loved the car i picked More

Lost a sale over less than $300 I went to Liberty Ford on a Friday to look at and possibly purchase a car that I had been looking at online. I had done my research, knew what I wante I went to Liberty Ford on a Friday to look at and possibly purchase a car that I had been looking at online. I had done my research, knew what I wanted and what I wanted to pay. When I got there, the salesman I had first dealt with was off so I dealt with a colleague of his. We test drove the car and I told him thanks I had other cars to look at as well. He asked what he could do to earn my business that day. I told him take $1,000 off the price like I had emailed when I saw the car and I would buy it right then. We went back and forth a few times on payments. I was willing to put some money down (so I came up on my price) but I wanted $285/72 months. They were at $289/72 months. I told them I was at that price I thought was fair (I didn't have to buy a car that day and had other places to check out as well). After 3 hours there, we ended up leaving over a difference of $288. At one point, the salesman came back that he could get me the $285. I was happy. Yep, it would only add on 3 months of payments. Really? As if I didn't know how to do math. That would have cost me an additional $567 over the life of the loan. I left and emailed the original salesman and said I was going to buy a car soon and to let me know if he could budge at all. He came back that the price was firm. If he had counter offered and met me in the middle I would have done the deal but he didn't. On Monday I went to another dealership and purchased the same car. Same color, same interior, almost the same mileage, etc. In fact the only difference was a few thousand miles. I got the vehicle for the price I wanted from Liberty and now have told 3 people about the service I received at Liberty (where I didn't buy) and Fred Martin (where I did buy and will purchase my next vehicles as well). Long story short. Know what you want, know what you want to pay and be willing to walk away. You may end up with a better deal somewhere else. More

Awesome Service 👍 Ford credit went the whole nine yards in getting me into my vehicle. Thank you very much as a team for your detail, professionalism, and smile. Ford credit went the whole nine yards in getting me into my vehicle. Thank you very much as a team for your detail, professionalism, and smile. More

It was excellent. The folks in the body shop were fast, knowledgeable and downright impressive. I would definitely recommend and intend to buy my next Ford at this deal The folks in the body shop were fast, knowledgeable and downright impressive. I would definitely recommend and intend to buy my next Ford at this dealership because of it. More

My service was super fix right the first time on time I’m so greatful to have brought my car in for service to Maple’s location so greatful to have brought my car in for service to Maple’s location More

BILL IS THE BEST EVER!!!! GREATEST PLACE EVER!!! WOULD NOT GO ANYWHERE ELSE. I....BEEN GETTING MY CAR SERVICED BY FORD SINCE I GOT MY CAR BUT PRICES ARE VERY HIGH ! GREATEST PLACE EVER!!! WOULD NOT GO ANYWHERE ELSE. I....BEEN GETTING MY CAR SERVICED BY FORD SINCE I GOT MY CAR BUT PRICES ARE VERY HIGH ! More

Purchased truck from dealer, I live 2000 miles away bought vehicle through website salesman Lorenzo was pleasure to work with truck arrived without couple items, mats, 2nd key, door access code. Lorenz bought vehicle through website salesman Lorenzo was pleasure to work with truck arrived without couple items, mats, 2nd key, door access code. Lorenzo took Carr if issue. More

Thank you for a great service experience. All the staff was friendly and knowledgable. It was worrh purchasing full service package. I will do this for all my cars from now on. was friendly and knowledgable. It was worrh purchasing full service package. I will do this for all my cars from now on. More