Liberty Ford Brunswick

Best experience ever I have bought a lot of cars in the 35+ years of buying cars and I have to say this was the best experience I ever had. No high pressure, courteous an I have bought a lot of cars in the 35+ years of buying cars and I have to say this was the best experience I ever had. No high pressure, courteous and fair. Our salesperson, A.J. was super. We did have to wait for the financing because they were busy, but A.J. told us they were behind, suggested we go grab some food and when we should come back. He followed up with a card thanking us for the business and asked my son to send him a link to his business. Nice experience. More

HIGH PRESSURE FINANCE GUY First I will give the salesman four stars, easy and polite to work with. BEWARE OF THE HIGH PRESSURE FINANCE GUY!!! 1st, they sneak the scotch guard First I will give the salesman four stars, easy and polite to work with. BEWARE OF THE HIGH PRESSURE FINANCE GUY!!! 1st, they sneak the scotch guard protection on you.... they treat the new cars when they come in and add it to the price of the car. If you do not want the service, tell them to find you a car without it. 2nd, he will talk blue in the face trying to sell you several extended service plans.... when you tell him NO, he throws himself back in his chair with his arms out saying, "Why Not?" He tries to intimidate you. If I was not with my son, I would of walked out and gone to another dealership. AGAIN, BEWARE OF THE HIGH PRESSURE FINANCE GUY SELLING YOU SOMETHING YOU DO NOT WANT. More

Customer Service sucks A few months ago i received a notice from Ford of a fuel system recall and would be notified when parts came in to complete service.Aprox 1 1/2 months A few months ago i received a notice from Ford of a fuel system recall and would be notified when parts came in to complete service.Aprox 1 1/2 months ago got the call from liberty ford that parts were in.Two weeks ago i made appointment to bring car in.i had to rearrange appointments and work schedule to bring car in and leave it.my wife also had to do the same so that she could drop me off and take me back to pick car up.I took it in on day of appointment and was then told that not all the parts are in and the fuel pump was on back order and no idea when it would be in. They knew this a week before but failed to notify me. So again my wife and i will have to rearrange our schedules sometime in the future.In 50yrs,i have bought many vehicles and dealt with numerous dealerships,and this has to be the worse customer service ever.I spoke with a Nicole in service who was very sympathetic but it doesn't help all the inconvenience this has and will cause me More

Who forgets to put caps back on?! Had a service appointment for The Works & a recall. After spending $150 & 3.5hrs waiting we got the car home only to find it was making a constant lou Had a service appointment for The Works & a recall. After spending $150 & 3.5hrs waiting we got the car home only to find it was making a constant loud bubbling noise. Opened the hood and the coolant cap was not on it, coolant was bubbling, cap was left on the edge near the front under the hood, coolant was below the Min line because the coolant sloshed all over the engine during the drive from Ford to our home. Took the car back in for them to address these issues - was told it would be taken care of right away & 'not a big deal'. Spent another hour waiting. No money was taken off of our bill for this issue. More

Customer Service Awful!! Waited one and a half hours to meet with finance. Had an appt scheduled prior to arriving. Salesman should have alerted me that he was running behi Waited one and a half hours to meet with finance. Had an appt scheduled prior to arriving. Salesman should have alerted me that he was running behind. I was ready to walk out . Would never buy another vehicle at this location. Phil promised us car mats for this car. When we came to pick it up they were black mats ( car has camel interior). Was not even for the same year. Didnt even fit car!!!! When i addressed this with him he said he would get me different msts and to date have never heard from him. I reminded him that we have purchased many vehicles from him as well as referring our son directly to him which turned into a sale for Phil. They also were supposed to do a repair on our gas cap door prior to us picking up the car and Phil never bothered to tell me that they were unable to fix it until we were there to pick the car up. This is very poor business. I will never go back to Liberty again. Probably not for our services either. More

Buyer Beware Sales staff has a lot to be desired as a customer. Very much out fora quick sale without giving you any facts or features of a vehicle. Did not want t Sales staff has a lot to be desired as a customer. Very much out fora quick sale without giving you any facts or features of a vehicle. Did not want to give us a far price for our trade in, and after we did come to some type of agreement insulted us on how they were being taken advantage of on our trade as we were halfway through the buying process. Spent of $30,000 for a vehicle, and told me if I wanted another key, (which it only had one), I'd have to buy one for another $89. Walked away feeling the whole deal was for them and us as a customer didn't matter as long as the sale was made. On the hand, the financial person we dealt with was great. I like the vehicle I bought, but if I had to do it all over again, I'd gone somewhere else. Liberty Ford's management either needs to review their sales staff. People make a major investment in a vehicle now days, and if the customer can't walk away feeling like he got his monies worth, then they, and we, won't be back. More

No Respect I had arranged an appointment to come in and test drive a new SUV. The dealership called to confirm the appointment. We arrived exactly on-time. Af I had arranged an appointment to come in and test drive a new SUV. The dealership called to confirm the appointment. We arrived exactly on-time. After asking for Tyler we waited over 10 minutes before he even came into the showroom. He quickly introduced himself and asked if could we "hang out" since he had another customer. I asked why did I bother with an appointment? Clearly he would be a while as he appeared to be delivering a car to another customer. If he knew we were coming, why didn't he at least arrange for someone else to help us os we didn't have to wait? Our initial interactions were also suspect. After making my first on-line inquiry i never received any personal contact just a series of automated emails. When I replied to one of these Tyler said I had given him a bad phone number and he couldn't reach me I hadn't. He had obviously mis-dialed the number. That alone should have scared me off I guess. More

Excellent service department I was pleasantly surprised when I took my Escape in for an oil change. They took me right away at my appointment time, walked me to waiting room and I was pleasantly surprised when I took my Escape in for an oil change. They took me right away at my appointment time, walked me to waiting room and when finished Tom from service escorted me to service desk and to my car. I was met by another rep who opened my door for me. My car also had been washed! More

Horrible Service Bought my used Flex 4/1/17 drove it for 7 days, battery died, wipers did not work, key fob worked intermittently, brakes pulsated. Ford has had my ca Bought my used Flex 4/1/17 drove it for 7 days, battery died, wipers did not work, key fob worked intermittently, brakes pulsated. Ford has had my car for over a week now, also to fix some scratches. I've called to talk to a manager, took a message, has not called me back. Sent a text to my salesman, no reply, now waiting for a call back from service, going on 2 hours and still no call back. Liberty has officially had my car more than me since I signed to "buy" it. What horrible service, on top of the no call backs. This is getting absolutely ridiculous. More