Liberty Ford Brunswick

Good service David Badar did a great job selling me my Ford. He took the time with all of the features and got the color I wanted. Nice young man? David Badar did a great job selling me my Ford. He took the time with all of the features and got the color I wanted. Nice young man? More

Great Experience-1st Time Customer My salesman David Badar did a great job of listening to what color and equipment I wanted on my 2018 F150, then they went and found it within a day or My salesman David Badar did a great job of listening to what color and equipment I wanted on my 2018 F150, then they went and found it within a day or add so which was awesome. More

Ripoff Dealer if a rip-off. Flat rate price on replacing third brake light is $115 they charged me $268 plus parts love the screw people over I do not recomm Dealer if a rip-off. Flat rate price on replacing third brake light is $115 they charged me $268 plus parts love the screw people over I do not recommend them to anybody service department is very poor at service they screwed up the rear end on me a while ago to the guy replace the bearings and left some of the pieces in the rear end which took the rest of the rear end out very poor service center do More

Nightmare!!! I bought a 50k Ford Explorer from Liberty Ford Brunswick in October 2017. They didn't have the model I wanted in stock so they got it from a dealershi I bought a 50k Ford Explorer from Liberty Ford Brunswick in October 2017. They didn't have the model I wanted in stock so they got it from a dealership in Michigan. Liberty Ford wanted a deposit which I gladly gave them. When they finally got the vehicle to Ohio (2 days later than promised) they tried to charge me $2,000.00 more than the price we agreed on. I have an 800 credit score and have owned over 15 vehicles in my life. Never has this happened. I demanded the deposit be returned to me. Magically the sales manager was able to get the price back to what we agreed upon. I should have realized the shady practices and ran while I had the chance. A few days after bringing the vehicle home I discovered the window stickers applied at the factory had melted the factory window tint. I took the vehicle in for service and the service department ordered the glass right away. I was like wow...the service department is great. Boy was I wrong!!! They were worse than sales. To replace the windows, the door panels must be removed. Liberty Ford has since made 10 attempts to properly reinstall the door panels, and the issues still remain. This includes replacing 5 door panels (yes...some door panels have been replaced more than once). In doing all of these repairs, Liberty Ford has created new issues. These include making my power mirrors inoperable and damaging the keyless entry pad. They also damaged the smart key that starts the car. After picking the car up from service I was stranded because the car would not start back up. I contacted Ford corporate and they advised me to take the car to another Ford dealer for a second opinion. I did that and was told by the other dealer that Liberty Ford severely damaged door panels, plastic trim pieces and broke retaining clips. I was told Ford would not pay for the warranty work a second time since it was already done at Liberty. I had to take the vehicle back to Liberty where they tried to work on it again. Liberty Ford made another failed repair and actually made the issues worse. The last time I picked up my vehicle I was told by Service Director Tim Dockrill he didn't know what else to do. He then proceeded to yell at me and say he was done with me and done with my car. Now I cannot have any repairs made to my vehicle unless I want to pay for them. In 5 months since I have owned the Explorer it has been in the shop for 61 days for 10 different issues. It currently has less than 4,000 miles on it. I have hired an attorney, but Ford requires customers to use the BBB Autoline which I am advised is a 6-8 week process before a decision is made, and an additional 30 days before a buyback would actually take place. Very sad that a dealership could treat customers this way. Also sad because the Explorer is a really nice ride! The vehicle itself isn't a lemon...the techs working on it are clueless. After all, its door panels...how complicated can that be? I guess I just answered my own question. If you want a nice car, buy a Ford. Just don't buy it from the Liberty Auto Group...HMMMMMMM More

wderful place to viset very polite.the service person was very helpful.the time of service was very comeplete..the waiting area was verey nice.they helped with the recall. very polite.the service person was very helpful.the time of service was very comeplete..the waiting area was verey nice.they helped with the recall. More

Great Purchased at least 3 vehicles from Liberty, have never had any issues with sales or service. Will tell my feeinds how happy we are with the dealership Purchased at least 3 vehicles from Liberty, have never had any issues with sales or service. Will tell my feeinds how happy we are with the dealership. Just think they should swap around some city names in their commercial to make it flow better . More

If I could rate it 0 stars I would 1) Maintenance contract stated I would have a rental car for the duration of the 100,000 maintenance agreement. Out of the 11 or so visits they manage 1) Maintenance contract stated I would have a rental car for the duration of the 100,000 maintenance agreement. Out of the 11 or so visits they managed to get me into a car 4 times. Fought me on everyone of those too! 2) 34,000 miles Chrome was peeling off tail lights. They said they would have new ones for the next visit. 41,500 miles next visit, nothing in the computer, so out of warranty and no replacement. 3) Parts department is the dingiest, most unorganized department I have ever seen. 4) Service director is now refusing to service an electrical issue with the car. 5) I am sixty years old and in sales. I have owned twelve cars all American including three Ford Taurus's. Never have I experienced a service department as poor and amaturish as this one. If your Ford has an issue and Liberty Ford Brunswick is your only service option, pull your car to the side of the road and burn it. You'll be much better off. More