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Liberty Ford Brunswick
Brunswick, OH
598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 598 reviews
September 26, 2018
Air bag recall This dealership was amazing when there was an airbag recall on our vehicle. They provided us with a rental car while the parts were ordered and waitin This dealership was amazing when there was an airbag recall on our vehicle. They provided us with a rental car while the parts were ordered and waiting to be installed. More
by HappyMan
Employees Worked With
Chelsea
September 25, 2018
Airbag Replacement I recently had my airbag replaced at Liberty Ford Brunswick due to the recall on faulty airbags. As soon as I was notified the replacement was availa I recently had my airbag replaced at Liberty Ford Brunswick due to the recall on faulty airbags. As soon as I was notified the replacement was available, I called the Liberty Ford's service department and they were able to get my vehicle in within a few days for the replacement. Their service, as always, was professional and efficient. I waited at Liberty while the airbag was replaced and the job was finished in less time than quoted. The Ford Motor Company had also made arrangements for owners of these vehicles to have a rental car until the airbags were available, if needed, at no cost to the owner. This was very much appreciated. Liberty Ford Brunswick had a dedicated service person handle the rental car arrangements. Having one person handle the arrangements for this was efficient and easier for us as customers. Thank you Liberty Ford Brunswick for that. Liberty Ford Brunswick service Department did a great job. Thanks to John, Chelsea and the mechanics. More
by kathy in ohio
Employees Worked With
John, Chelsea
September 24, 2018
Excellent Pleased with dealership. Chuck answered all of our questions and continues to be available for any further needs. This is our third Taurus and we ar Pleased with dealership. Chuck answered all of our questions and continues to be available for any further needs. This is our third Taurus and we are disappointed that it will no loner be manufactured. More
by Coaches
Employees Worked With
Chuck Hawkins
September 21, 2018
Sales and service is the Best!! I bought both my Fords there and have them serviced there. They are the best in both sales and service. I will never go anyplace else and I am grea I bought both my Fords there and have them serviced there. They are the best in both sales and service. I will never go anyplace else and I am greatly satisfied with everybody there that serviced me in both sales and service. More
by Al B.
Employees Worked With
Dale Korecky (sales) and Stefani Collier (service)
September 19, 2018
Great Service Stefani Collier was the service employee that handled my car. She was extremely friendly. She got my car fixed after and accident. I noticed a noise Stefani Collier was the service employee that handled my car. She was extremely friendly. She got my car fixed after and accident. I noticed a noise when I picked it up and called immediately. I made an appointment to bring it back in because I was on my way to work. She then had to deal with my slow insurance company. She kept me updated. My bad experience with my insurance was made better by her updates and cooperation with my insurance broker. Stefani was very knowledgeable and honest. More
by Ripley21!
Employees Worked With
Stefani Collier
September 19, 2018
One of the best experiences I ever had Phil did a fantastic job in listening to what I wanted and making it happen in a quick easy manner. Thanks again Phil and the rest of the Liberty Staf Phil did a fantastic job in listening to what I wanted and making it happen in a quick easy manner. Thanks again Phil and the rest of the Liberty Staff. More
by Ford truck guy
Employees Worked With
Phil Klatka
September 14, 2018
Nothing less than exceptional! The customer service I received at Liberty Ford in Brunswick Ohio is second-to-none! Everyone is very friendly and knowledgeable. I would recommend Li The customer service I received at Liberty Ford in Brunswick Ohio is second-to-none! Everyone is very friendly and knowledgeable. I would recommend Liberty Ford in Brunswick to anyone who is searching for a new vehicle or is needing service on their existing vehicle. More
by Rbancwby1975
Employees Worked With
I don't remember
September 14, 2018
Peace of Mind Took my 2017 Explorer in for a oil change and look over prior to towing my camper a long distance. Service folks listened carefully to what I wanted Took my 2017 Explorer in for a oil change and look over prior to towing my camper a long distance. Service folks listened carefully to what I wanted checked and understood my need to feel confident in my vehicle. Excellent check with specific feedback from them. Craig More
by Craig
Employees Worked With
Nice lady who greets and sets up service visit!
September 14, 2018
Satisfaction pretty much guaranteed There were some minor problems with the car so service disconnected the problem so I could drive it normally. The great part was that they came to my There were some minor problems with the car so service disconnected the problem so I could drive it normally. The great part was that they came to my house to pick the car up when that part came in fixed it and then drove my car back while leaving A lender for me to drive as I needed it. No charge for anything. The salesperson Amos was absolutely wonderful. He did everything he could to make my visit and sales experience 100% satisfactory. I had a couple issues with sales but maybe they were just having a bad day because it was the end of the day and they wanted to go home. As a whole I would recommend this to anybody Looking for a new car. More
by Tim
Employees Worked With
Amos Cruz
September 12, 2018
Friendly and Fast! Searched for a few weeks to find a truck and couldn’t find one I wanted. Came across liberty ford in Brunswick. Liberty found the truck I wanted, si Searched for a few weeks to find a truck and couldn’t find one I wanted. Came across liberty ford in Brunswick. Liberty found the truck I wanted, signed the papers and completed the deal in 3hrs. fast and friendly! More
by Rob123
Employees Worked With
Kaley, Brandon and Steve
