Liberty Ford Brunswick

Consistent Bad Customer Sevice About a year ago I had an issue with the service department and their lack of communication. They love to call you between 4:30-5:00 and tell you that About a year ago I had an issue with the service department and their lack of communication. They love to call you between 4:30-5:00 and tell you that your car is done and you need to pick it up before they close. I swore I would never go there again. My fleet company sent me there again, and they looked at my car and ordered a part and never told me they were ordering. They called when the part came in to schedule service, never telling me it was being ordered. I make the appointment and call them to tell them I will need a rental car when I get there on Monday, and they said they have them there and will have ready when I get there. I get there this morning and no car. I have to go to Enterprise, which also has nothing for me now. At least they are good at one thing, being consistently bad at customer service. Never again. Even better is when I tell the service guy about their customer service and my experiences he replies “Super”. Based on this I will never use them for service again and will never buy a car from them. More

Great Service Dan was my service advisor I came in for a wheel alignment. I day before my engine light came on Dan noticed it when he went to get my mileage. I told Dan was my service advisor I came in for a wheel alignment. I day before my engine light came on Dan noticed it when he went to get my mileage. I told him what was going on with the engine couple of prior they checked it out and replaced the broken part. I was in and out in 2 hours. More

outstanding service the service there is outstanding,they took the time to answer every question i had,i got a great value for my trade in,and a good deal on a brand new the service there is outstanding,they took the time to answer every question i had,i got a great value for my trade in,and a good deal on a brand new ford escape,thank you liberty ford,brunswick More

Never Again Took my wife's Escape in for service, as I was too busy. Steering wheel was making a squeaking noise when being turned and the brakes would make a lou Took my wife's Escape in for service, as I was too busy. Steering wheel was making a squeaking noise when being turned and the brakes would make a loud grinding crunch noise periodically when stopping. The brake pads were brand new on the car. First, no one ever called to tell me the car was finished being worked on and ready for pickup. I had to call twice and was told it had been finished "yesterday." Secondly, I was told the cable had been put on incorrectly which was causing the grinding crunch noise when stepping on the brakes. They reported, they put it on correctly. I called the service department a few days later and brought the car back in again, as the periodic grinding crunch noise was still happening. The brakes were also now squeaking, which they had not done prior. I was told nothing was wrong and since the car was not making the noise at that specific time while there at the service center, they refused to remove the tire to check the cable, which they stated they had fixed the first time. I removed the tire myself when I got home and fixed the parking brake cable, as I found it off. The exact same cable they said they had put on correctly! I also cleaned the brake shoes up. Found chunks of rust all over the drum when i pulled it off. I noticed oil leaking on my driveway and found two oil leaks which no one said a word about. Car had not been leaking prior. Thirdly, the steering wheel still squeaks when you turn it. As far as the safety check goes where they said everything was checked and in working order or something to that effect, that is interesting. The emergency brake doesn't work at all, as the cable rusted through and broke close to three years ago. More