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Liberty Ford Brunswick
Brunswick, OH
598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 598 reviews
August 04, 2019
error code The error code was a false reading. All checked out good, after updating program. Service representatives were very helpful and pleasant. Professional The error code was a false reading. All checked out good, after updating program. Service representatives were very helpful and pleasant. Professional service and friendly. More
by Warren
Employees Worked With
Service rep
August 03, 2019
Salesperson never returns calls even after promised to to do Finally got the 2019 Fusion Titanium Hybrid home ... so let me tell you a story about this car. Originally I found a car like this at Liberty Ford of Finally got the 2019 Fusion Titanium Hybrid home ... so let me tell you a story about this car. Originally I found a car like this at Liberty Ford of Brunswick ... I reserved it online around 11:30am on Fri .. salesperson called me and left a voicemail around 1pm, at 3:30pm I called her, at 4:30pm I called her (left voicemails both times) finally at 5:30pm I called again and just got a different salesperson and they said that Julia was a very popular person there and that she would get a note to call me back, so she did around 6:15pm. She explained that this particular car was being driver by the owner of Liberty Ford as a demo vehicle & that she couldn’t just call him that she would have to go up the ladder to call him. I said fine no problem I understand and she said she would prob be able to get it for Saturday possibly ... if not for sure Monday ... I have never heard back from here until today ... about 2 hours ago when someone else asked me if I wanted to come see that Fusion ..... HOWEVER !! On Sunday of last week I went to AutoNation Ford North Canton because they had 5 of what I wanted in all colors to choose from however when I arrived they were all sold already (man they move some cars now lol) but you know what my salesperson Ashley May GOT ME WHAT I WANTED... I was going in preapproved, knowing I had negative equity on my trade, exactly what I wanted in a vehicle, the options I wanted, the trim level I wanted, I was going to be the EASIEST SALE EVER !!! .... the funny part - they got it from Liberty Ford in Brunswick - it’s the car the owner was driving around ! she actually did her job as a salesperson and was absolutely xxxxxx awesome to me and our family ... HIGHLY recommend asking for her if you’re in the market for a new Ford / Lincoln or a used car in their lot ... I know they just got a sweet xxx 16 Chrysler 200S AWD V6 model on trade 😂🤣😂 .. Thanks again Ashley ... efffing love this car ! UPDATE: Liberty sent Autonation a BRAND NEW CAR with front end damage behind / along the license plate bracket ... UNBELIEVABLE More
by Cleveland
Employees Worked With
Julia Twardzik-Sawyer
August 02, 2019
very good Very good.....service and nice adviser very good employ and FORD always the best....Drive ford truck are the best strong trucks nice ...Made in U.S.A Very good.....service and nice adviser very good employ and FORD always the best....Drive ford truck are the best strong trucks nice ...Made in U.S.A..... More
by AMERICAN EAGLE
Employees Worked With
chelsea gillen....
July 26, 2019
A great place to do business with when buying a car! Really worked with me in getting me into a car that I could afford since I had no trade in due to having my vehicle totaled in an accident. Great peop Really worked with me in getting me into a car that I could afford since I had no trade in due to having my vehicle totaled in an accident. Great people to work with and very understanding. I would recommend them highly. This is the 5th new vehicle that I have purchased at this dealership WHY? GREAT CUSTOMER SERVICE in the front and back of the house!!!!! More
by Dyer, Bill
Employees Worked With
Tevvin Jones and Rich Shagovac
July 22, 2019
This place is awesome I want to thank Dan and all the people at Liberty Ford for helping me in a time of need. They expedited fixing a recall for my car and delivered my ca I want to thank Dan and all the people at Liberty Ford for helping me in a time of need. They expedited fixing a recall for my car and delivered my car to me when it was done as a courtesy because I did not have another car to get back to it. Thank you very much. Could not ask for better service. More
by VC
Employees Worked With
Dan in service
July 22, 2019
Job done right and faster than promised Had a warranty repair for the headlight module done recently and it was done correctly and I had my vehicle back faster than what I was promised. win/ Had a warranty repair for the headlight module done recently and it was done correctly and I had my vehicle back faster than what I was promised. win/win!!! More
by PWT13
Employees Worked With
Can not recall
July 20, 2019
Disappointed I purchased my Escape on 5-4-19 three days later I’m calling the service department for service for my new car and it lived in the Liberty ford servic I purchased my Escape on 5-4-19 three days later I’m calling the service department for service for my new car and it lived in the Liberty ford service department more then I got to drive it when I took it in for service they wouldn’t write it up for why it was there they never put down the truth I was taking it in service because the Escape had a rattle underneath Nicole the service manager was the one taking care of me and I don’t know why she wouldn’t write down the right service claim was it because she was unable to find my problem she wrote down that there was a rattle in the side mirror that was wrong my Escape went in for the same problem to the service department for like five or more times it was for the rattle in the Escape I finally had to contact Ford Motor to help me get my Escape taken care of I have to say since I purchased it I drove that Escape a total of 2 weeks now mine you it is now July and my Escape is still in service I have drove the dealerships cars more then the one I purchased I feel that Liberty Ford put me though a lot of stress and aggravation being it was a new vehicle and only a week old when it went into service and they couldn’t find the problem you think they would of offered me another new vehicle well If it wasn’t for Ford Motor company my Escape would probably still would be in service and they probably would of give it back to me the same way I took it in they kept saying they don’t hear a rattle I am so glad I called Ford Motor company for I got to pick up my car on 7-17-19 and so far my Escape is fine it took Ford Motor company to get on them and to stay on them until it was fixed right More
by Ruby
Employees Worked With
Nicole Service manager
July 05, 2019
Great people and great service We bought both our cars there. One in 2012 and one in 2017. Both cars have been great and we have had all our service done there and it has been won We bought both our cars there. One in 2012 and one in 2017. Both cars have been great and we have had all our service done there and it has been wonderful. Our cars have been great and the sales and service staff is fantastic. More
by Al B.
Employees Worked With
Dale Korecky, Stefani Collier
July 02, 2019
service It took several service visits to fix some of the things that did not work or stopped working of my 2018 Escape. They finally fixed it and gave me a It took several service visits to fix some of the things that did not work or stopped working of my 2018 Escape. They finally fixed it and gave me a loaner, More
by marie
Employees Worked With
dont know
June 30, 2019
Jeep Wrangler Nice sales staff. I am happy with purchase of a used Jeep Wrangler. They took the time to answer all of my questions. Thank you Nice sales staff. I am happy with purchase of a used Jeep Wrangler. They took the time to answer all of my questions. Thank you More
by Used Jeep
Employees Worked With
Julia
