Liberty Ford Brunswick

I found my car on the internet after a long search. My salesman Randy was very low key. He was very accommodating to our questions and needs. Both my wife and I felt very conformable and relaxed through My salesman Randy was very low key. He was very accommodating to our questions and needs. Both my wife and I felt very conformable and relaxed through the whole car buying process. Quite a change from the hassle of pushy salesmen and hidden surprises. More

Dealership was clean, efficient And very accommodating. All work was done in a timely manner. Jay provided excellent customer service. He went above my expectations. All work was done in a timely manner. Jay provided excellent customer service. He went above my expectations. More

Service was good came in for oil change and rotate all was done quickly just still waiting for my receipt to show up in mail because warranty person wasn’t there was done quickly just still waiting for my receipt to show up in mail because warranty person wasn’t there More

I’ve had two visits at Liberty Ford in Brunswick OH. People are very polite and heat the work done in the time promised. All the folks in the service department are very helpful People are very polite and heat the work done in the time promised. All the folks in the service department are very helpful More

Wonderful service advisor.Incompetant mchanic I recently took my 2014 ford F150 in for a front end noise. The dealer had my truck for a week between diagnosing and replacing a front hub assembly u I recently took my 2014 ford F150 in for a front end noise. The dealer had my truck for a week between diagnosing and replacing a front hub assembly under warranty. I was ok with the duration since I was on vacation at the time. My service adviser was very good and kept me up to date throughout the whole process.During the replacement they noticed the front brake rotor was heavily rusted and inside pad was wore down on the side they replaced. I appreciated the pro active information and told my service advisor I would take care of it myself. A couple days later after getting the truck back I went to remove the front wheels. The side they replace the hub on had the lug nuts on so tight I broke one tire iron and two socket adapters along with chewing up three of the five lug nuts on the wheel. I do not see a need to use air impact tools to torque on a wheel. When removing the other front wheel the lugs came off with no problem, but the wheel was "frozen" to the hub indicating it has not been off in quite some time. When I called my service advisor back he was very understanding and willing to make it rite. He spoke with his mechanic and informed me "they had both front wheels off". I explained to him that was impossible since the wheel was seized to the rotor and had to be removed with a rubber mallet. I had to take my truck back to the dealer without the missing lug nuts on where they replaced the ones that got chewed up and my advisor ordered me a new lug wrench. I am very happy with my advisor, but do not appreciate the dishonesty of the mechanic or the lack of professionalism displayed by him either. This was my first service experience with Brunswick Ford and am reluctant to go back at this time. More