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Liberty Ford Brunswick
Brunswick, OH
598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 598 reviews
October 21, 2020
This is our third vehicle purchased from Liberty Brunswick. Excellent customer service and they made the process easy. Will be back for sure. We have also been very satisfied with the service in the Brunswick. Excellent customer service and they made the process easy. Will be back for sure. We have also been very satisfied with the service in the past and will continue to have all service issues handled here. More
by mcpeek729
Employees Worked With
Chuck Hawkins
October 21, 2020
After trying 2 months earlier to bring my Transit in for warranty service and being promised a call back, which did not happen, I called again. This time Sophia took the called and quickly set up a day and warranty service and being promised a call back, which did not happen, I called again. This time Sophia took the called and quickly set up a day and time which was mutually agreeable. Upon arrival she also came outside to greet me and took over from there. I went on to breakfast, and was pleased when she called telling me my vehicle was ready, and the warranty service was not necessary for my vehicle. She is a very professional and pleasant to work with. Virgil Cotner. More
by Farmervirg
Employees Worked With
Sophia
October 07, 2020
Had my truck in there 3 times in the last 2 months. Had less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Ric less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Richard Shagovac. His excuses for his poor performing mechanics and parts department employees only perpetuate them to continue poor performance to the clients. Mr. Shagovas job is not to make excuses but to manage his employees were they either perform to an acceptable standard or they should look for another job some where else. More
by Mike
Employees Worked With
Donot know names of mechanics or parts personel
October 03, 2020
I was very pleased with the service I received the Brunswick, Liberty Ford. They kept Ed me informed throughout the whole process and was quick Brunswick, Liberty Ford. They kept Ed me informed throughout the whole process and was quick More
by jglhu35
Employees Worked With
I don’t remember
September 28, 2020
I’ve been buying cars and getting them serviced at Liberty Ford for 15+ years. I brought my 2010 Fusion to get an oil change recently. However, there were some major repairs that were needed. Decided Liberty Ford for 15+ years. I brought my 2010 Fusion to get an oil change recently. However, there were some major repairs that were needed. Decided to pull the trigger and get a newer car. Andy helped me out, and I drove home with a beautiful 2016 Fusion the next day. I’m so happy with it!!! More
by Bridget
Employees Worked With
Andy
September 22, 2020
I purchased my Escape from Liberty and the sales support was great . I've since have taken the car for routine service and the staff have been friendly , helpful, and professional. I'd buy another car from was great . I've since have taken the car for routine service and the staff have been friendly , helpful, and professional. I'd buy another car from them. More
by vjames2012
Employees Worked With
John in service
September 21, 2020
Horrible service that should not be trusted. They lied about what was wrong with my car, saying that my brake pads were "down to metal on metal"; I took my car to personal mechanic two days later and watc about what was wrong with my car, saying that my brake pads were "down to metal on metal"; I took my car to personal mechanic two days later and watched him remove the brake pads that were NOWHERE NEAR down to metal on metal like they said. They lied to me thinking that I would have no choice but to have them fix the problem for over $400. Very dishonest and they should be ashamed of trying to rip people off. I would not recommend that anyone take their car to this dealership for service. More
by Amy
Employees Worked With
Dan Harris
September 20, 2020
I have bought several cars from Liberty Ford Brunswick. Dale Koracky has been a great salesman. He is knowledgeable, friendly, and professional. I will continue to use him as my salesman. I had my lease Dale Koracky has been a great salesman. He is knowledgeable, friendly, and professional. I will continue to use him as my salesman. I had my leased Ford Escape in for service recently and worked with Zachary in Service. He was also friendly and professional. Both are an asset to your dealership. More
by swilnewbus
Employees Worked With
Zachary in Service, Dale Koracky in Sales
