Liberty Ford Brunswick

Excellent sales team and great dealership. Liberty Ford, in Brunswick, Ohio, was a great experience when purchasing the Ford F150 Lightning I had been looking for. Liberty Ford, in Brunswick, Ohio, was a great experience when purchasing the Ford F150 Lightning I had been looking for. More

Excellent experience, I will be a life long customer! Great costumer service and fast easy process! Great costumer service and fast easy process! More

Very prompt response for my service recall. The service technician who came out to my home and as very polite and professional. The service technician who came out to my home and as very polite and professional. More

Second time purchasing from a Liberty Ford Dealership, I would highly recommend to anyone in the market for a used/certified vehicle. would highly recommend to anyone in the market for a used/certified vehicle. More

Our salesman Justin, was wonderful. That may be the 1st time in history we had a friendly and helpful sales person. I will definitely return. That may be the 1st time in history we had a friendly and helpful sales person. I will definitely return. More

Service writer was polite. Service completed in a timely manner and service was completed successfully. Service completed in a timely manner and service was completed successfully. More

Initially I only offered one star. ..allow me to explain. I made an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection ..allow me to explain. I made an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn’t help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences. More

Everyone from sales to service was. Very friendly group of people. No high pressure sales tactics. Randy Hudak went out of his way to find me the vehicle I wanted. This was the third Very friendly group of people. No high pressure sales tactics. Randy Hudak went out of his way to find me the vehicle I wanted. This was the third vehicle I have purchased from this location. More

ALWAYS a pleasure to go to the ford dealer. Randy - who we bought the 2024 Maverick was amazing. We wanted the Chili Pepper color and he found one! So happy with my new Maverick truck. Made Randy - who we bought the 2024 Maverick was amazing. We wanted the Chili Pepper color and he found one! So happy with my new Maverick truck. Made trading in the old truck and buying my Maverick so easy. Yesterday we bought the letters to go on the tailgate. Jared helped, friendly, helpful and so easy to work with. Liberty Ford has the BEST employees around. Thank you! More

Randy was a good person to work with. Had a small issue with a window and he took care of it right away Had a small issue with a window and he took care of it right away More