Liberty Chrysler Dodge Jeep Ram - Service Center

The dealer provided good service and good communication. I was in and out, easy peasy. I was in and out, easy peasy. More

Everything done perfectly and before promised time , very friendly and professional people who were taking care about my car, thanks friendly and professional people who were taking care about my car, thanks More

Was told an appointment was recommended for an oil change. An appointment was made for an oil change on Saturday September 7th. When I arrived I was told by Brendan Q. that appointment or not all cust change. An appointment was made for an oil change on Saturday September 7th. When I arrived I was told by Brendan Q. that appointment or not all customers were first come first served and that there might be a long wait. Brendan did his best to get me out in a timely manner since I couldn’t wait. I explained to him I didn’t understand the dealership’s policy disregarding appointments for walk ins and he agreed. I also explained to him I will not be coming back do to this policy. More

Streamlined checkin process makes an oil change visit very easy and enjoyable. Added bonus is a free car wash. very easy and enjoyable. Added bonus is a free car wash. More

I needed a fix for a recall. My car was dropped off 8/27. I spoke with Brian - twice - and he said he would fix recall and then let me know what else was needed. I never received My car was dropped off 8/27. I spoke with Brian - twice - and he said he would fix recall and then let me know what else was needed. I never received another call. I had to reach out on 09/04. I received a reply saying the Jeep was good to go and could be picked up at anytime. When I arrived that evening, I waited for over 20 minutes, to be told my Jeep should have a new battery for $400. I declined this and I was told - "do not turn the Jeep off - drive all the way home - probably will not start again." By the following evening - my Jeep will not start. Worse - the recall part that was supposed to be fixed - the ignition switch - is choppy and sticks. My jeep key does not turn easily. Finally, there is a sticker on my panel - next to the ignition switch - that was placed there by this shop. The sticker has instructions on how you must now push the key in a certain way to stop and start the vehicle. More

Brendan is a nice service advisor. He is nice and communicates well with his customer. Overall, I am satisfied with the service. Excellent job! He is nice and communicates well with his customer. Overall, I am satisfied with the service. Excellent job! More

I had a phenomenal experience with both Nico and Brian this week for service on both my Renegade and my Wrangler. Both Service Advisors were extremely professional, attentive to my needs, and kept me abr this week for service on both my Renegade and my Wrangler. Both Service Advisors were extremely professional, attentive to my needs, and kept me abreast of the status of repairs. This type of service is why I have been a customer of Libertyville Jeep for the past seven years. Thanks Nico and Brian for your unrelenting professionalism and customer service! More

Great customer service provide by the entire Liberty Dodge staff specially my sells man Dan. Dodge staff specially my sells man Dan. More

My appointment was rescheduled from 10am to 8am and no loaner cars were avaliable. I had to sit at the dealership while the repairs were done. The tech said he didn't know if the 500 dollar would fix it a loaner cars were avaliable. I had to sit at the dealership while the repairs were done. The tech said he didn't know if the 500 dollar would fix it and I would not be credited if i had to have the issue re evaluated. Not happy with my experience. More likely to go to local shop for future repairs. More

Screwed up my loaner and didn't have one available when I dropped off my vehicle. Brendan went above and beyond trying to get one but nothing was available. I did get one later in the day when my vehicle h dropped off my vehicle. Brendan went above and beyond trying to get one but nothing was available. I did get one later in the day when my vehicle had to stay. Took longer to diagnose than expected but it got done. Good communications all along. More