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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
607 Reviews

607 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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September 23, 2024

THE CAR WAS NOT WASHED DUE TO THE MACHINE BEING OUT OF ORDER. THERE WERE OIL OR GREASE STAINS ON THE SHIFTER, STEERING WHEEN AND AROUND THE CENTER CONSOLE. More

by grestrepo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY RAIA
Sep 24, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you! Tony and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Chrysler Dodge Jeep Ram.

September 22, 2024

I got rid of my hyundai palisade on the condition that Subaru would not only be a great car but I needed better service. Justin was kind, efficient, and answered all of my questions. I’m really happy with More

by JANETFITZ88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin mounce
Sep 22, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, Janet! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Chrysler Dodge Jeep Ram. We look forward to having you as one of our valued customers for many more years to come!

September 22, 2024

the service is within my expectations. was finished within the time frame they gave me More

by rhecl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 24, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We are very happy to hear Steven provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 21, 2024

Communication could have been better but I got my vehicle fixed. Service dept made knowing what was going on very difficult More

by dancrawford74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zaia Kostantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Sep 22, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for your feedback on your recent visit to our dealership. We're sorry to hear that communication to you from our staff could have been better. We will share your feedback with our team and look forward to working with you again.

September 21, 2024

great professional service. video created of what the mechanic looked at under my car. showed how through they really are. Car taken care of in a reasonable amount of time. More

by cuban1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
Sep 22, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Chrysler Dodge Jeep Ram to be a positive one. Please don't hesitate to reach out if you need anything else.

September 20, 2024

Always a pleasure at Libertyville CDJR- friendly, helpful, fast, and efficient! Great dealership experience that I can always rely on! More

by jedehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

September 20, 2024

Everyone was great! It was a very welcoming and friendly dealership and Hector was great! He was an immense help when I bought my Subaru! He was very professional and ma More

by DIAZKRYS1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Torres
Sep 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We'll pass along your compliments to Hector and the rest of our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

September 20, 2024

Annoyed have to wait 2 weeks for a part(this is the dealership), and was surprised to have to pay over $200 for a diagnostic check of some sort. Fortunately, Tony, the person waiting on me was very pro More

by joaniegehr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Hi, Joanie. While we're glad to hear that Tony was helpful, providing an all-around positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 20, 2024

Easy scheduling and staff were very nice and respectful. Kept me up to date at every step of the repair process. Loved the loaner car! Thanks! More

by DGENENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience and are glad to hear you loved the loaner! We sincerely value your business and look forward to your next visit.

September 20, 2024

The issues I had with my Crosstrek were all fixed. The customer service rep, John, was kind and explained all of the required items clearly. More

by KATPASCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 22, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We are very happy to hear that John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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