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Liberty Chrysler Dodge Jeep Ram - Service Center
Libertyville, IL
398 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
398 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center
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August 05, 2024
Steve was great. Only concern was the electronic communication system only quoted the "additional services" and did not include the cost/services of the base oil ch Only concern was the electronic communication system only quoted the "additional services" and did not include the cost/services of the base oil change and tire rotation.... Your quote should be for everything. Update your system. I will definitely come back. Great dealer More
by JOHN.A.WOLF
Verified CustomerEmployees Worked With
Steve in Service
August 05, 2024
Everyone acted professionally and was very courteous. The work was performed within a reasonable period of time as I approved one extra fluid change while there. I gave one less star because I found Libe The work was performed within a reasonable period of time as I approved one extra fluid change while there. I gave one less star because I found Liberty's prices very high and their lack of human contact after accepting the car for service somewhat disconcerting. I did receive a text or two telling me what the tech was doing. I like to discuss what was done and why it was done to the car rather than just getting a text telling me my car is ready without talking to anybody or saying what to do next - like go to cashier etc. Human contact at a car service dept is very important! More
by madlerdean
Employees Worked With
Steven
August 01, 2024
chris is the best. Great easy process Simple I wish every other dealer was like this Great easy process Simple I wish every other dealer was like this More
by CAGREENLEE19
Employees Worked With
August 01, 2024
20 years since I bought a new vehicle. Sales agent was very patient with me during the process of looking at multiple makes and models of cars and coming back repeatedly to test drive and Sales agent was very patient with me during the process of looking at multiple makes and models of cars and coming back repeatedly to test drive and finally decide what features I wanted in my new Jeep. Locating the one I wanted was a challenge, but he eventually found one that he was able to get for me. Couldn't be happier. More
by JILLCHARLETTA
Employees Worked With
July 31, 2024
Ability to easily communicate with service is sorely lacking. Customers are apparently only allowed to communicate with their assigned service advisor. They do not answer their phones. My voicemail has lacking. Customers are apparently only allowed to communicate with their assigned service advisor. They do not answer their phones. My voicemail has a delay of several hours to a day or so. The text feature is OK but it is unclear who is texting. I never got any proactive info on my car as far as when or whether it was seen (since I came in without an appointment when it was stalling out and urgently needed help with “service transmission immediately” lights flashing), what was the diagnosis, what was the status and when it might be ready. Additionally, I am entitled a loaner car with my extended warrantee but without an appointment, none was available for three weeks and it was never communicated that I was even in the queue until I called a day or so later to ask about it. Only when I called and left messages and/or texts did I get responses. I also asked for all the fault codes and only ever got one page vs all the pages, despite several requests. In the end, it does appear to have been fixed so I appreciate that. If I could get a loaner at a closer dealer, I would go there. More
by mef9864
Employees Worked With
Nikko
