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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
401 Reviews

401 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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September 14, 2024

I appreciate the speed of the service and the excellent communication I felt the service department did an excellent job and the detail department was honest and diligent with their work More

by AGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Sep 15, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Chrysler Dodge Jeep Ram, we look forward to having you as a valued customer for many years to come!

September 14, 2024

I like the use of video to explain work being done to my car and status of tires and brakes More

by mgissing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Sep 15, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Chrysler Dodge Jeep Ram.

September 14, 2024

Great people and a very pleasant car buying experience! Love the service as well; they gave me a great tutorial on tha car. More

by ALEKSANDRA_CHOJECKA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Robbins
Sep 15, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business, Aleksandra, and hope to see you again soon!

September 13, 2024

Brendan Quigley was amazing, followed up with me every day letting me know the process of what was happening. More

by MAYEVANS1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Quigley
Sep 13, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, May! We'll pass along your kind words to Brendan. We appreciate your business and look forward to helping you with any questions or future vehicle needs!

September 12, 2024

Everything was done in a timely manner. I was asked before new filters were installed. More

by martyrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
Sep 12, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Marty, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 12, 2024

Quick turnaround by t expensive part replacement (2weeks after 120k Mike service) Timing was not ideal More

by pkoza611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Service
Sep 12, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing about your service experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

September 12, 2024

an oil change costing $160. 19? credit card use now cost 3% ? battery replacement is now $550.45? i even sked for simple oil change & no rotation. assumed your 72k service would More

by SERGIOFUENTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Sergio, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 11, 2024

The dealer provided good service and good communication. I was in and out, easy peasy. More

by nordjas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 12, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

September 11, 2024

Everything done perfectly and before promised time , very friendly and professional people who were taking care about my car, thanks More

by MADAMEORCHID7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop
Sep 11, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

September 10, 2024

Was told an appointment was recommended for an oil change. An appointment was made for an oil change on Saturday September 7th. When I arrived I was told by Brendan Q. that appointment or not all cust More

by mike
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan
Sep 11, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Mike, and hopefully, we can get to the bottom of this.

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