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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
591 Reviews

591 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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December 19, 2024

Recently leased a new vehicle and the process was very efficient. Infact as in all experiences there are some roadblocks, but with a dealer that knows what they are doing they were easily circumvented and More

by JADELISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Torres
Dec 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Chrysler Dodge Jeep Ram. We look forward to having you as one of our valued customers for many more years to come!

December 19, 2024

Tony did a great job getting our wrangler diagnosed and serviced. Communication on diagnosis and service required was efficient. More

by mtk44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your business and this review. We're happy to hear that Tony and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 18, 2024

Tony Raia was my service writer for my visit. Tony was very thorough from start to finish. He asked very detailed questions on my problems and issues with my car. Good updates. 6 stars More

by paul.ropinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijon Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, Paul, for sharing about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

December 18, 2024

Got to dealership, was checked in promptly explained what service would be completed and given an ETA for my service to be completed. Within the ETA they came back and told me I was all set and I was on my w More

by Paul Maurer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer, don't recall his name.
Dec 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It's great to hear that we were able to help you out, Paul. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

December 18, 2024

Scot and the rest of the team were very helpful and responsive. Thanks for the great service! More

by mattbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot
Dec 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 17, 2024

Car was returned in timeframe promised. Service department has always been courteous and working with Brian was great. More

by brshem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Spriggs
Dec 17, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 16, 2024

Customer service in the service department is amazing. Brian really cares and honestly it's refreshing to have someone always follow up with you even after the work is done. More

by DEEBOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Spriggs
Dec 16, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It's great to hear that we were able to help you out, Dee. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

December 16, 2024

Nikko took care of my Jeep repair and the Jeep is running great. I greatly appreciated His personal attention to my situation and his professionalism More

by guy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikko
Dec 16, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for choosing Liberty Chrysler Dodge Jeep Ram. Your feedback and rating mean a lot to us. We're glad Nikko was able to help, and we hope to see you again!

December 16, 2024

From the appointment setup over the phone, to helping me find the right spot to park, to keeping me apprised of my Subaru service progress--all the Liberty employees were helpful and professional. More

by RICHARDB.WOLF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armi Matienzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dusek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience, Richard! We sincerely value your business and look forward to your next visit.

December 15, 2024

They missed that I needed new brakes when I brought in my car not too long ago for an oil change. I had to get new brakes because it was not metal on metal. Got my car back and it looked like they went throu More

by TWRAY79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with anyone
Dec 17, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Agata Notter Customer Relations Manager Direct: 224-475-7104 agata@libertyautocity.com

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