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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
399 Reviews

399 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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October 28, 2024

I was impressed with the video of my oil change. It was a great idea More

by DSPONHOLTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Friello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 28, 2024

Very responsive and great customer service. Zaia even stayed lated to make sure everything was good. More

by BILLCDEWAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zaia Kostantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 28, 2024

We made an appointment 2 weeks ago. When we brought our Jeep into the dealership, was told that they will look at it within the next 2 - 3 days. Why make an appointment if they do More

by mtpawl38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 29, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Agata Notter Customer Relations Manager Direct: 224-475-7104 agata@libertyautocity.com

October 26, 2024

Justin took very good care of me and got my issue fixed quickly. I appreciated access to a loaner so that I can get to work and home while my car was being repaired. More

by sandybino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin -Service Writer
Oct 27, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your thoughts on working with Justin. We're glad to hear he delivered such a great experience!

October 25, 2024

Great service. The seller Hector always provided excellent service. Great job from his manager for the company. Shell Park City. Antonio More

by ANTONIODAMADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks, Antonio, for sharing about your experience with Hector here at Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

October 25, 2024

Tom was so efficient and so nice. He updated me and was very kind thanks More

by joelrich18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 25, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Joel, It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

October 25, 2024

Have had my car serviced here. They are great. Fixed all issues with my vehicle in a timely manner. Great communication and they are honest. Highly recommend. More

by OSKAR61990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Oct 25, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Chrysler Dodge Jeep Ram to be a positive one. Please don't hesitate to reach out if you need anything else.

October 24, 2024

Staff are very friendly and catering. I appreciate that they have me a loaner when I found out my car needed to be there all day. I’m not too happy about paying 1400 for a new seat frame More

by J.CROCIATTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 24, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience!

October 24, 2024

Not good they did not do the defroster on my jeep and couldn’t give me a loaner More

by kristinnowak73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Kristin, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Agata Notter Customer Relations Manager Direct: 224-475-7104 agata@libertyautocity.com

October 23, 2024

Bought a new 2024 Subaru Forster Wilderness for my college freshman daughter. The car speaks for itself, she loves it. What stands out beyond the car is the customer care, the attention to her and pat More

by JEFFREY FRISHMAN
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Jeffrey, thank you for choosing Liberty Chrysler Dodge Jeep Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope your daughter enjoys her new car!

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