Liberty Chrysler Dodge Jeep Ram

We'd made an appointment for a routine oil change, tire rotation, and general check. When we arrived the service area was unexpectedly VERY busy, apparently related to the first snowfall of the year the p rotation, and general check. When we arrived the service area was unexpectedly VERY busy, apparently related to the first snowfall of the year the previous day. Even though all of the customer service folks had a line in front of them, they were courteous AND setting the proper expectations with all of us regarding the expected time frame to complete the necessary work. I was very impressed. The waiting area was quite full and there was no way to avoid overhearing the conversations between customers and customer service. A few folks were receiving some "unhappy" news about repairs and I did have the thought that perhaps they would have liked more privacy to ponder and respond regarding the news, instead of right there in the waiting room in front of all of us. If felt like a being in a hospital waiting room, honestly. Don't know where else those conversations might have occurred, but I felt almost as though we created a condition where folks needed to make decisions under peer pressure! Likely this isn't the normal situation, but wanted to share my observation with you. I was glad that our news was good news! More

Chris Acker was very accommodating and answered any questions that we had. I appreciated that he stayed past closing to get the paperwork finished questions that we had. I appreciated that he stayed past closing to get the paperwork finished More

The service is excellent, they make you feel at home, thank you for your good service. thank you for your good service. More

On Monday, Oct. 14th, 2024, we bought a brand new 2024 Jeep Grand Cherokee Overland from Liberty Automotive in Libertyville, Illinois. We gave Liberty a check for th 14th, 2024, we bought a brand new 2024 Jeep Grand Cherokee Overland from Liberty Automotive in Libertyville, Illinois. We gave Liberty a check for the entire purchase that morning. When we arrived home that same morning with our ‘new’ Jeep, we discovered that the right front fender was dented in several spots and that it had numerous deep scratches. We also found that the remote keyless entry system, the remote starter system and the auto-close mirror system were all inoperative. Had all of these defects been pointed out to us by our salesman, Arturo Torres, before we left Liberty, we NEVER would have accepted such a damaged and defective vehicle. We immediately returned to Liberty and showed them the damage. We then had to wait for over a week before Liberty was able to provide us with a loaner vehicle to use while they repaired the undisclosed damaged fender and fixed the inoperative systems. On Friday Oct. 25th I received a call at 4:50 in the afternoon informing me that my Jeep was fixed and "Ready to be picked up." On Monday morning Oct. 28th, I arrived at Liberty at 9am and was informed that I would have to wait 30 minutes or so while they got my Jeep 'ready' (this was after they told me on Friday that it was ready to be picked up). When they finally brought my Jeep out, I discovered that it STILL had a dent in the fender! This represents gross incompetence by Liberty's personnel and a complete lack of managerial supervision. We were now entering our 3rd week of not having our fully paid for Jeep due to Liberty selling us a 'new' vehicle that was delivered to us with undisclosed damage and defective systems. Just when I thought Liberty's service couldn't get any worse, they proved me wrong. On Tuesday, Oct. 29th, at 3:30pm Liberty’s service man delivered the Jeep back to my home after having 'supposedly' fixed everything. Much to my surprise and anger, the keyless entry system still wasn't fixed! Liberty’s service man tried several times to make it work without success. I told him to take the Jeep back and not to return until it is fixed. Finally, on Oct. 30th, Liberty returned the Jeep to my home. That same afternoon Mario Gentry, CDJR General Manager at Liberty Automotive, called and told us that he was going to give us an extra year of dealer provided maintenance at no cost to compensate us for their poor performance. I asked Mario to confirm in writing that we would get an extra year of dealer maintenance. On Wednesday, Nov. 6th, I spoke with Mario again and asked him why I had not received the written confirmation that he had promised. He again assured me that he would send it. Yesterday, Nov. 21st, I sent Mario a text message asking why I had not received anything. As of today, Nov. 22nd, I’ve yet to receive anything from Mario or from Liberty Automotive. This lack of communication and follow through is completely unacceptable. In all of my 60+ years of car buying, I've never had such a TERRIBLE experience with a dealership. I am now in possession of a 'new' vehicle that will show up on a CARFAX report as having been damaged and repaired, thus reducing its value by $5,000 - $10,000 or more. If Stellantis and/or Liberty Automotive does not properly compensate me for their fraudulent sale of the Jeep with undisclosed damage, I will file a formal complaint with the Illinois Attorney General's Office of Consumer Protection. I will also take whatever additional action that might be required to fairly compensate me should you and/or Liberty fail to do so. James Schneiter More

Yes for John Norehad and No for Electrical Technician. My service writer John Norehad does a very good job listening to his customers and keeping them informed! He took care of my complaint about the fr My service writer John Norehad does a very good job listening to his customers and keeping them informed! He took care of my complaint about the front brakes on my Ascent which had an extended Warranty. My other complaints were that 3 Auto features on my Ascent were not working since the vehicle was serviced last April. The Electrical technician worked off and on for 4 weeks diagnosing the auto feature remote door locks not working. He replaced the BIU only to discover later that a pin in the connector was loose. He serviced the pin. The situation was complicated by a mouse nesting in the dash by the glove compartment that required some repairs also. Now, after another week and another BIU installation the Technician discovered that he had to turn on those functions in the BIU for them to work. I picked up the vehicle and found all three of the auto functions were restored. The service I have received over the last five years on my two Subaru Vehicles has been very good and I recommend the Service Department. More

Lowest price on both sides of state line. Best finance rate compared to other vehicle brands. Transparency to the max! Best finance rate compared to other vehicle brands. Transparency to the max! More

Service and waiting areas were very clean. Staff was very knowledgeable efficient friendly. Service was very rapid. Staff was very knowledgeable efficient friendly. Service was very rapid. More

Great experience! Service went above and beyond to resolve the issues and to send me on my way! Service went above and beyond to resolve the issues and to send me on my way! More

We had a great experience. They were upfront with their pricing and the price didn’t change once we were there. This is something we’ve experienced with multiple dealerships. They were upfront with their pricing and the price didn’t change once we were there. This is something we’ve experienced with multiple dealerships. Great job by the entire Liberty staff. We will definitely be back. More

Brian is the best service guy there. I have been going to him for years. Always very nice and professional I have been going to him for years. Always very nice and professional More