Liberty Chrysler Dodge Jeep Ram
Libertyville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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The whole team is awesome. Charles was so helpful. Peter reviewed everything and Elmer runs a wonderful, thoughtful dealership Charles was so helpful. Peter reviewed everything and Elmer runs a wonderful, thoughtful dealership More
Amazing experience! Bought 2 cars here. It always feels like working with family!! Appreciate the outstanding customer service from the moment you walk in. Bought 2 cars here. It always feels like working with family!! Appreciate the outstanding customer service from the moment you walk in. More
Went in for a brake job. Found out the bearings broke as well. I had a video of the mechanic showing me what the issues were. My customer service rep John was great at explai Found out the bearings broke as well. I had a video of the mechanic showing me what the issues were. My customer service rep John was great at explaining everything, what costs were etc. Working in sales, customer service is a must. John is excellent at communicating. I watched him talk to other customers and keeping them up to date on their services even if their vehicle wasn’t ready. He gave realistic timing and offered a rental if needed. He went above and beyond! More
Love this dealership. I have bought 2 cars here and recommend to everyone!! It feels like family. I have bought 2 cars here and recommend to everyone!! It feels like family. More
I hit a deer. My insurance agent recommended Liberty Auto city when I realized I didn't have "rental car" in my coverage, she said that not only do they do great w My insurance agent recommended Liberty Auto city when I realized I didn't have "rental car" in my coverage, she said that not only do they do great work, they're the only bodyshop left that gives a loaner car while they're fixing your car. This was extremely helpful AND they did a BEAUTIFUL job - she looks brand new. Everyone was very helpful and efficient, I hope to work with them again...not under these circumstances of course :-) More
We'd made an appointment for a routine oil change, tire rotation, and general check. When we arrived the service area was unexpectedly VERY busy, apparently related to the first snowfall of the year the p rotation, and general check. When we arrived the service area was unexpectedly VERY busy, apparently related to the first snowfall of the year the previous day. Even though all of the customer service folks had a line in front of them, they were courteous AND setting the proper expectations with all of us regarding the expected time frame to complete the necessary work. I was very impressed. The waiting area was quite full and there was no way to avoid overhearing the conversations between customers and customer service. A few folks were receiving some "unhappy" news about repairs and I did have the thought that perhaps they would have liked more privacy to ponder and respond regarding the news, instead of right there in the waiting room in front of all of us. If felt like a being in a hospital waiting room, honestly. Don't know where else those conversations might have occurred, but I felt almost as though we created a condition where folks needed to make decisions under peer pressure! Likely this isn't the normal situation, but wanted to share my observation with you. I was glad that our news was good news! More
Chris Acker was very accommodating and answered any questions that we had. I appreciated that he stayed past closing to get the paperwork finished questions that we had. I appreciated that he stayed past closing to get the paperwork finished More