Liberty Auto City Chrysler Dodge Jeep Ram - Service Center

Excellent service My sales person, Joe Torchia, picked up my vehicle in the late morning, brought it in for service and had it back by 4PM. The oil was changed, tires r My sales person, Joe Torchia, picked up my vehicle in the late morning, brought it in for service and had it back by 4PM. The oil was changed, tires rotated, screen system checked and even a car wash. Sales person and service were very professional, courteous and went above and beyond! More

Fast and prompt. Brought the car for oil change and was done promptly in time! Mr.Spriggs did a good job As the Advisor.. Good job guys! A+++! Brought the car for oil change and was done promptly in time! Mr.Spriggs did a good job As the Advisor.. Good job guys! A+++! More

Fast and thorough . The rep even asked if I was having any problems with my Subaru and I mentioned that my steering wheel was peeling and he said I should bring the car i The rep even asked if I was having any problems with my Subaru and I mentioned that my steering wheel was peeling and he said I should bring the car in during the week and there was a good chance the steering wheel could be replaced since on the internet there were other owners that were having the same problem . Thanks for the concern . More

Service I have used this dealership for years and have always been well taken care of- I regularly get our cars serviced here and the service department is ve I have used this dealership for years and have always been well taken care of- I regularly get our cars serviced here and the service department is very professional and helpful. More

Body works on my c300 mbenz The body shop advisors were very nice and helpful when walking me thru the process of the claim. The job was really done professionally. Great shop an The body shop advisors were very nice and helpful when walking me thru the process of the claim. The job was really done professionally. Great shop and will highly recommend. Thanks to Greg Mariani for all the help he extended to me. More

Friendly and courteous Everyone I spoke with was knowledgeable friendly and courteous. Service was completed within the estimated time. Appreciated space in the service cent Everyone I spoke with was knowledgeable friendly and courteous. Service was completed within the estimated time. Appreciated space in the service center for computer work More

Airbag Recall Seamless recall repair on passenger airbag. Used a coupon for an oil change and safety check. Car is very dependable and has never experienced a main Seamless recall repair on passenger airbag. Used a coupon for an oil change and safety check. Car is very dependable and has never experienced a maintenance problem. I have serviced it every 5k at Liberty Subaru More

Great fix with short notice I needed to compete a recall item before a last minute long distance trip. Jim and the team took my appointment with less than 24 hours notice and co I needed to compete a recall item before a last minute long distance trip. Jim and the team took my appointment with less than 24 hours notice and completed the work well under the suggested wait time on the recall notice. More

WE purchase all of our cars at Liberty Auto City Courteous and friendly, the whole team ( billing, sales, customer service, body shop, service team) is responsive to questions or concerns. Our family Courteous and friendly, the whole team ( billing, sales, customer service, body shop, service team) is responsive to questions or concerns. Our family and friends have also bought cars from them, based on our recommendation. More

After Sale Responsiveness to Service Issue I brought my 2018 Jeep Grand Cherokee to have service performed on the center radio / control display which would continuously shut down and/or freeze I brought my 2018 Jeep Grand Cherokee to have service performed on the center radio / control display which would continuously shut down and/or freeze up on 12/20/2018. After a few hours I was informed that there has to be an update which may take a while so I would have to bring the vehicle back. I returned on 12/21/2018 and after about an hour was informed that the unit (radio) would have to be replaced and that I would have to leave the vehicle since the radio would not shut down so it would drain the battery unless it was disconnected when the vehicle was turned off. I was given a bare to the bone Dodge Caravan and sent on my way after being told the part was ordered. Today, 1/4/2019 and the vehicle is still at the dealership and the part may arrive by 1/18/2019. I have lost the use of this vehicle for what will be approximately month and been saddled with the worse possible mode of transportation as a substitute. I have contacted my service adviser (B Spriggs), my salesman (D Magana) and both the new car manager (E Deppen) and the General manager (N Kalisik) in order to get some type of better explanation and a loaner which better suits my needs. I am paying a fairly large lease payment a month and should not have to drive a piece of junk while my car is serviced for a manufacturing defect. Alas I have heard nothing back from any of these individuals regarding the status of the repair parts or another loaner. The dealership works hard to get you into a vehicle but shows little concern once the ink has dried. More