Liberty Auto City Chrysler Dodge Jeep Ram - Service Center

Quick drop off and loaner car process Quick process, texting option was helpful and efficient; unfortunately final cost was double original quote due to additional service suggested; phone Quick process, texting option was helpful and efficient; unfortunately final cost was double original quote due to additional service suggested; phone from nick regarding service was helpful for me to know what additional work was being suggested and advised More

Great efficient and Friendly Service Great, efficient and Friendly Service, Craig in service was great, answered all my questions, checked for recalls, and made sure my Jeep was washed. W Great, efficient and Friendly Service, Craig in service was great, answered all my questions, checked for recalls, and made sure my Jeep was washed. Will definitely return. More

Great experience! First time here and everyone was very welcoming. Service was efficient and excellent. They were very honest about what was needed. This will be our First time here and everyone was very welcoming. Service was efficient and excellent. They were very honest about what was needed. This will be our Subaru place now! More

Great service! You guys are the best Sales & Service in Lake County! It was easy to make my appointment. Dropped vehicle off the night before and received a cal You guys are the best Sales & Service in Lake County! It was easy to make my appointment. Dropped vehicle off the night before and received a call the next morning with what work was required and how much it would cost. Called back at 4:00 pm that I could pick up my vehicle. No surprises on my bill. More

Excellent Choice!! always receive excellent service at this dealership. From the sales staff to the service department they are all professional. After buying 4 vehicl always receive excellent service at this dealership. From the sales staff to the service department they are all professional. After buying 4 vehicles there we wouldn't go anywhere else. More

initial air bag appt Brought outback in for air bag recall, had some concerns about front end noise, was checked and explained, very cheerful, very helpful. Loaner vehicle Brought outback in for air bag recall, had some concerns about front end noise, was checked and explained, very cheerful, very helpful. Loaner vehicle was the bomb, lots of bells and whistles, good experience More

Service for Chrysler Van Liberty consistently provides good, courteous service, transportation to/from home if needed, clear communication about what work is needed and provid Liberty consistently provides good, courteous service, transportation to/from home if needed, clear communication about what work is needed and provided. Liberty is my go-to service center. More

Regular Maintenance Quickly done oil change and tire rotation. Courteous and fast service. No appointment was needed and my car was taken in right away. Thank you! Quickly done oil change and tire rotation. Courteous and fast service. No appointment was needed and my car was taken in right away. Thank you! More

Great Subaru Service Department! I have owned a Subaru for the past 8 years. In that time I've made many trips to the dealerships to maintain my vehicle. I've found the group at thi I have owned a Subaru for the past 8 years. In that time I've made many trips to the dealerships to maintain my vehicle. I've found the group at this location to be better than others in regards to their knowledge and professionalism regarding my Subaru and its required/recommended services. Thank you and keep up the great work! More

Body Shop Is Terrible I brought my 2018 Subaru Crosstrek into the body shop. Jeff the body shop manager toke me that they are subaru certified. They will do the best work p I brought my 2018 Subaru Crosstrek into the body shop. Jeff the body shop manager toke me that they are subaru certified. They will do the best work possible. They are going to make the car look like new. The rear door on the car was smashed in from a accident. Estimate that Jeff wrote was for $4000. The insurance adjuster wrote one for 3100. Jeff accepted it with a issue. Standard body shop practice he told me. I asked him where the other $900 went. He told me different system use different estimates for hours. But he assured me my car would look perfect. Let's just say we said a lot of issues during the repair process. Finally Jeff calls me to tell me my car is all done. I went to pick it up and it took only 5 seconds to see runs in the paint, orange peel and other blemishes. Other blemishes being sanding scratches in other spraying the clear coat. He said we will wet sand the car. Calls me the next day to tell me it's done. I went to check it out again. But no thing was properly fixed. I had a great bunch of scratches that are still under the clear coat. I told him I'm not paying for the shady work. He said fine we will just keep the car. Next day I reach out to the general manager Nate. He talked about the paint issues. He agreed to look over the call. He called me back to tell me he sees the all the issues. But they are all prior damage so it's not there problem. When I tell him I'm not paying for the car till it's fixed. He said threatening me with storage cost. I decided to just pick up the car today. I took it to three other body shops. All three say that this is a quality job. DONT BE THE NEXT VICTIM! STAY AWAY FROM LIBERTYVILLE AUTO CITY! More