Lia Toyota of Wilbraham

Exceptional Welcome I bought my RAV4 at Lia in Northampton last year and usually go there for my oil changes, etc. but because of the distance and the construction out th I bought my RAV4 at Lia in Northampton last year and usually go there for my oil changes, etc. but because of the distance and the construction out that way decided to try Toyota in Wilbraham and see how it compared. While it isn't as nice of a facility as Lia in Northampton I was very satisfied with the service. I was greeted when I first drove in, asked what I was there for and directed to Cynthia Patrick who made me feel right at home and provided me with exceptional service - thanks Cynthia :) And yes I would go back to Lia Toyota of Wilbraham. More

Great, friendly service with one minor exception: Had a wonderful experience with Lia's s Service Dept. Great communication. The exception is that I requested 2 additional things to be done while they Had a wonderful experience with Lia's s Service Dept. Great communication. The exception is that I requested 2 additional things to be done while they had my car for 4 days, and nothing was done. But the engine recall job they did was stellar. Was informed that the water pump should be replaced while the engine was being reassembled which I appreciated, although the cost of the pump was quite a bit higher than I could have gotten it elsewhere. More

Evan Carpluk of Toyota of Wilbraham, MA, was the best! My experience with Toyota of Wilbraham, MA was the best due to my wonderful Salesman, Evan Carpluk. He was very patient with me, as well as very he My experience with Toyota of Wilbraham, MA was the best due to my wonderful Salesman, Evan Carpluk. He was very patient with me, as well as very helpful, and polite. I would like to thank Evan again, and I would recommend him to all my friends, and family. I gave him a five star rating, and an A+++++. More

BIG NO to Lia Toyota Wilbraham - poor customer satisfaction We were very disturbed when we got a call from our dealer Lia Toyota telling us that we will not be able to get the car for unexplained reasons by Toy We were very disturbed when we got a call from our dealer Lia Toyota telling us that we will not be able to get the car for unexplained reasons by Toyota as they have not approved the same. When we questioned hard to Lia Toyota to explain the exact reasons and give us full refund of the deposit that we had paid to Lia Toyota back to us ( as they were not giving us the car anyways) we also spoke to management at Lia Toyota saying that we had been visiting and negotiating with them for the car form quite a while and they never told any reason of us not getting the car , we have a good credit history and didn’t understand the reason for no approval and asked for explanation or else we would be happy to walk away to the other dealers who would be happily give us a car if we go there and we were also fine to go for other brands if there is any problem with Toyota or The Dealer Lia, but the Lia Toyota staff as well as management kept telling us just one thing that its not in our hands..or else we could have given the car but its Tyotas decision hence could not give a car also they were not ready to return us back advance money that we had paid for the car which means we were not getting a car or money that we paid for the car that was mentally torturous and disturbing to me and my family. But later when we insisted to talk to higher management about it or take appropriate action, Lia Toyaota reverted back to us saying they will deliver the car as promised earlier. Here I will like to know from Toyota, what was the matter, why was it decided earlier by Toyota to not approve for the car leading us to disappointment?? We want to know the exact reason, as we are still wondering what the matter was or who was playing nasty games?? We have checked with nearly 50 people so far who are on visa and have bought a car on lease or loan from various dealers of Toyot and Honda , who do requires visa docs for processing but didn't not object if the credit history was good. Lia Toyota is the only dealer so far who has come back to me which such surprising and shocking update .... And that's really SHOCKING and SUSPIOUS. We have to get our full refund of deposit back to us,if you you are not able to deliver car as it looks like this a some kind a game plan of Lia Toyota dealer only. And we will do our best possible efforts to get our full deposit back, of required we will talk to highest authority at Toyota or Lia if needed. More

2017 Camry best price in the tri state I contacted this dealership and received the lowest price in the area (Mass ,NY,CT,VT) by email. When I arrived at the dealership I met their salesm I contacted this dealership and received the lowest price in the area (Mass ,NY,CT,VT) by email. When I arrived at the dealership I met their salesman Tony Blais and he honored the price they emailed me, and he setup and procelssed all the paperwork to get it delivered to NY 1 -/2 weeks later. Great price and service makes it worth the trip from Albany ! Thank you Tony ! Ed H. More

Great work Joseph King from lia Toyota of wilbraham got my truck in and fixed within two days. Great service and very friendly. Would recommend bringing your veh Joseph King from lia Toyota of wilbraham got my truck in and fixed within two days. Great service and very friendly. Would recommend bringing your vehicle here. More

Excellent service I had a problem with my 2002 Prius. I brought it to Lia Toyota in Wilbraham, MA and Courtney Rex got the car right in and diagnosed the same day. Th I had a problem with my 2002 Prius. I brought it to Lia Toyota in Wilbraham, MA and Courtney Rex got the car right in and diagnosed the same day. That doesn't happen in many dealerships nowadays! Especially when I told them to get it in whenever they could. I highly recommend using Lia as they have always been excellent for servicing our two Toyotas. If you call the Service Department, ask for Courtney Rex to make your appointment for service. More

Tire rotation for Venza I had my 2013 Toyota Venza serviced here for 1st time, and what a great experience. They were friendly, attentive, and prompt. Happy with the services I had my 2013 Toyota Venza serviced here for 1st time, and what a great experience. They were friendly, attentive, and prompt. Happy with the services, will be coming back for future services on my vehicle. More

Amazing Experience Smoothest and fastest car buying experience I've ever had! The staff went out of there way to make my families experience so great! I highly recommend Smoothest and fastest car buying experience I've ever had! The staff went out of there way to make my families experience so great! I highly recommend Lia Toyota if you want the best car buying experience ever! More

I'm called crazy for using a dealership! I feel very secure with the work they do. Service providers are very knowledgeable but most importantly, honest. My car is 13 years old, with 60,700 I feel very secure with the work they do. Service providers are very knowledgeable but most importantly, honest. My car is 13 years old, with 60,700 miles. The body is a mess, but it runs like new. More