Lia Toyota of Wilbraham

Wonderful Experience! The Wilbraham Lia Toyota dealership is top notch! Tim Kent went above and beyond answering my questions, making suggestions, and helping me, but was i The Wilbraham Lia Toyota dealership is top notch! Tim Kent went above and beyond answering my questions, making suggestions, and helping me, but was in no way pushy whatsoever. After I decided on a certified used RAV4, the process was absolutely painless. Tim and also the Business Manager were so quick and professional. I felt like family by the end of the whole process! I would recommend Tim Kent and the entire group @ Wilbraham Lia Toyota to anyone who is looking for a new or used vehicle. More

Great price, honest and professional staff, easy & pleasant! I purchased a new Toyota from Lia Toyota of Wilbraham. My salesperson was Frank Marvici. I had initially worked with Christine St. Andre with whom I purchased a new Toyota from Lia Toyota of Wilbraham. My salesperson was Frank Marvici. I had initially worked with Christine St. Andre with whom I corresponded by phone and email. Christine was very pleasant and offered me a great price on the new vehicle. I went to Lia Toyota and Frank offered me a very fair price on my trade in. After a bit of negotiating, Frank and I finalized the price of the trade in and we agreed on the deal. I then returned a week later to pay for the new car and take care of all the paperwork with Ryan Campbell. Ryan made this process very easy and straightforward. A few days later Frank arranged for an employee to deliver the new car to my house and pick up my trade in. As is typical with buying a new car, the dealer slightly overestimates the cost for registration, title, etc. They then very promptly refunded me the excess once they completed the registration process. Thanks to Christine, Frank and Ryan, this was a perfect experience from beginning to end. Everyone was honest, pleasant, straightforward and professional. Thank you. More

Excellent Dealership and Excellent People!!! This place is excellent! I leased a Toyota Corolla and this was my first time leasing. My experience was beyond amazing and Timothy Kent was the perfe This place is excellent! I leased a Toyota Corolla and this was my first time leasing. My experience was beyond amazing and Timothy Kent was the perfect person to help me with my first time purchase. He was very helpful and went above and beyond to explain everything thoroughly and clearly so that I would understand everything, He was so friendly, informative, funny, and very easy to talk to. Timothy made my first time experience leasing a car very pleasant! He is absolutely amazing!! If I have any questions about my car I know I can always call and count on Timothy! I would highly recommend this dealership to others looking to lease or buy a car! Thank you Timothy and your team!! More

The best and most informative ever Riley Campbell made this an easy experience for us. He was very friendly and out going with us willing to work with us to the best. Riley Campbell made this an easy experience for us. He was very friendly and out going with us willing to work with us to the best. More

What great customer service!!! I was looking to purchase a brand new vehicle, and I was helped by Tina Zarlenga! She was absolutely amazing!! I appreciate how she was so patient wit I was looking to purchase a brand new vehicle, and I was helped by Tina Zarlenga! She was absolutely amazing!! I appreciate how she was so patient with me and how she always followed through via phone call or text. she really wanted me to be happy with whatever vehicle I purchased. Most times when I visit a dealership I'm always worried about being pressured into buying something or it getting cheated off a purchase. I didn't feel any pressure at all working with this team. I would strongly recommend Herb Chambers of Wilbraham Mass to my family and friends, so they would receive the friendly and pleasant treatment i recieved. I walked in with a smile and left not only with another smile but also keys to my certified 2015 Toyota Venza!! Definitely want to thank Tina and her team for making this possible! More

Great customer service I went to get my car serviced at Lia TOYOTA and I was met by Cynthia Patrick- she was friendly and informative. I appreciated her professionalism. I went to get my car serviced at Lia TOYOTA and I was met by Cynthia Patrick- she was friendly and informative. I appreciated her professionalism. More

Lease Renewal This is the 3rd time I get a Toyota RAV 4....Th 2nd time at the Wilbraham, MA location. Alek Godlew was very professional, kind and got us through th This is the 3rd time I get a Toyota RAV 4....Th 2nd time at the Wilbraham, MA location. Alek Godlew was very professional, kind and got us through the whole process quite effortlessly. Very happy about the whole experience.....best yet. More

Scam artists This dealership DOES NOT stand by what they sell. They will overcharge for used cars and you will end up paying THOUSANDS OF DOLLARS in repairs virtua This dealership DOES NOT stand by what they sell. They will overcharge for used cars and you will end up paying THOUSANDS OF DOLLARS in repairs virtually after driving the car off the lot! I'd rather gouge my eyes out than deal with LIAR toyota of Wilbraham. More

Service Experience So far, so good with my 2014 RAV4. I wait for my car and it only takes 30-45 minutes. No problems to date.....I did have a problem a few months ago wi So far, so good with my 2014 RAV4. I wait for my car and it only takes 30-45 minutes. No problems to date.....I did have a problem a few months ago with a decorative strip on the roof. They glued it down but then ordered a replacement and put it on at no charge. The staff are all helpful, friendly and upbeat which I very much appreciate! More

Service experience I came in expecting just an oil change even though my maintenance light was on, and it turns out my rear brakes needed some work. Cynthia Patrick was I came in expecting just an oil change even though my maintenance light was on, and it turns out my rear brakes needed some work. Cynthia Patrick was very nice and explained the whole process for me, and was also concerned for my safety. She even managed to get me parts from the aftermarket and a $50 off coupon since I totally wasn't expecting to drop hundreds of dollars that day. I would definitely work with her again. More