Lia Toyota of Wilbraham

Service Experience So far, so good with my 2014 RAV4. I wait for my car and it only takes 30-45 minutes. No problems to date.....I did have a problem a few months ago wi So far, so good with my 2014 RAV4. I wait for my car and it only takes 30-45 minutes. No problems to date.....I did have a problem a few months ago with a decorative strip on the roof. They glued it down but then ordered a replacement and put it on at no charge. The staff are all helpful, friendly and upbeat which I very much appreciate! More

Service experience I came in expecting just an oil change even though my maintenance light was on, and it turns out my rear brakes needed some work. Cynthia Patrick was I came in expecting just an oil change even though my maintenance light was on, and it turns out my rear brakes needed some work. Cynthia Patrick was very nice and explained the whole process for me, and was also concerned for my safety. She even managed to get me parts from the aftermarket and a $50 off coupon since I totally wasn't expecting to drop hundreds of dollars that day. I would definitely work with her again. More

Warranty service We had a scheduled appt. fot service. We were met by Christine Jalbert service tech. We were processed quickly and pleasantly. I had forgotten a coupo We had a scheduled appt. fot service. We were met by Christine Jalbert service tech. We were processed quickly and pleasantly. I had forgotten a coupon for a free car wash at home but the wash was included. When we returned the car was ready and clean. The service at Lia Toyota has always been exceptional for us. Our Highlander looks and runs great More

Lied to twice We were told that are car would arrive on Friday as long as they had the down payment. Drove an hour to get there, and took the morning off of work t We were told that are car would arrive on Friday as long as they had the down payment. Drove an hour to get there, and took the morning off of work to do so. I finally had to call them towards the end of the day to find out about our car. They then told me it wouldn't arrive until Tuesday. The manager said he would throw in something extra for them messing up, and nothing ended up being done. When the car arrived at our home the driver couldn't get the back door shut, we are now dealing with the back door issue. Not happy with the way they treated us at all! More

Very professional and nice treatment They listen to me my needs and they show me the options with very clear information, Cristian and Rahim was hand to hand to me they helped a lot runni They listen to me my needs and they show me the options with very clear information, Cristian and Rahim was hand to hand to me they helped a lot running an extra mile with a hole the staffing at the dealer thanks Lia. More

Service Advisor, Cynthia Patrick I bought a 2001 Tacoma used in 2005 from Lia Toyota in Wilbraham. Since that time, I've had all my maintenance, inspections and repairs needed for my I bought a 2001 Tacoma used in 2005 from Lia Toyota in Wilbraham. Since that time, I've had all my maintenance, inspections and repairs needed for my truck done there. Although the other Service Advisors I dealt with over the years were OK, Cynthia has been the best. I've been dealing with Cynthia for over a year now, and whenever I need anything done, I specifically ask for her. Cynthia is very knowledgeable and has been a great help in advising me on any service needed to be done on my truck. What's also important to me, is that Cynthia is friendly and courteous. She really seems to care about the people she's dealing with. More

Outstanding personal service I had an issue with my satellite radio and was being told by Toyota (incorrectly) that my problem was the XM service. Courtney Rex go me right into th I had an issue with my satellite radio and was being told by Toyota (incorrectly) that my problem was the XM service. Courtney Rex go me right into the service dept., got my problem diagnosed and got my new satellite receiver installed quickly. This is not the first time I have had excellent service at Lia Toyota. It seems to be their standard. More

Best car buying Experience I was searching for late model used cars on the Internet, and went to Lia Toyota of Wilbraham to check on a Honda. There I met salesman Tim Kent, he w I was searching for late model used cars on the Internet, and went to Lia Toyota of Wilbraham to check on a Honda. There I met salesman Tim Kent, he was very courteous and helpful. We had a nice conversation about car buying and other things. Negotiating the price was very efficient, we did not have to go back and forth for hours like at some of the other dealerships. I let Tim know that I would think about the offer and left on good terms without any pressure to have to buy now. I returned in a couple of days and made the purchase with Tim. More

Good sales people. Bad paperwork prep! This was my 1st time buying a used car & doing it on my own. I'm a SR.citizen. & very apprehensive of the whole process. Darren & Nuno were very help This was my 1st time buying a used car & doing it on my own. I'm a SR.citizen. & very apprehensive of the whole process. Darren & Nuno were very helpful in finding a nice car that fit my budget & requirements. It went downhill from there. When I went to pick up the car I was there for 4 hours ! They didn't tell me why. Since my old car was salvaged,they told me I needed a receipt from the salvage co. I went over there & got one & then they told me the date wasn't right so they couldn't use my old plates. I later found out that I never needed the receipt. It still took another 3 hours before they would release the car to me. My insurance Co. said they didn't seem to know the laws for the state of Mass. They said they would cancel my old plates but I should bring them back to my Ins.co. When I called the ins.co,they said they are still active. When I called back the dealer,they said they never cancel plates. It seems the left hand doesn't know what the right hand is doing there. After all that, I did get a nice car with low mileage at a fair price. It was just a very frustrating day for me. I didn't want to drive home in the dark,but I had no choice. Just be aware of a possible paper work delay. More

Exceptional Welcome I bought my RAV4 at Lia in Northampton last year and usually go there for my oil changes, etc. but because of the distance and the construction out th I bought my RAV4 at Lia in Northampton last year and usually go there for my oil changes, etc. but because of the distance and the construction out that way decided to try Toyota in Wilbraham and see how it compared. While it isn't as nice of a facility as Lia in Northampton I was very satisfied with the service. I was greeted when I first drove in, asked what I was there for and directed to Cynthia Patrick who made me feel right at home and provided me with exceptional service - thanks Cynthia :) And yes I would go back to Lia Toyota of Wilbraham. More