Lia Toyota of Wilbraham

Excellent sales team My husband and I just bought two vehicles from Lia Toyota. Our salesman was David Pedraza, and he could not have been more helpful. At first I thoug My husband and I just bought two vehicles from Lia Toyota. Our salesman was David Pedraza, and he could not have been more helpful. At first I thought I wanted a Camry, and we test drove and checked out all of the versions. I was disapointed to learn that the basic LE version does not come with Serius XM, which is a deal breaker for me. (I have a lifetime membership, and didn't want a vehicle without it) The sport models did come with Serius, but had other upgrades I didn't really need. So the sales manager, Nuno Marques, went to work to see what he could do to help. In a few days, he notified us that he located a company that could have one installed in the LE. During the time he was researching that, we looked at other vehicles and decided to move up to a RAV4. We did a complete 180 and started all over with the test drives and model reviews. During this time, my husband was testdriving and reviewing a Tacoma. David and Nuno spend a lot of time with us and were very patient and helpful, during our many visits to the showroom, while we made up our minds. We did some negotiating on the prices and options and we both drove away in new vehicles very happy with our purchases. More

Best Service Since I have had my RAV4, I have only had service at Lia Toyota and I have to say that the service reps are very nice. This last visit, Christine Jal Since I have had my RAV4, I have only had service at Lia Toyota and I have to say that the service reps are very nice. This last visit, Christine Jalbert was the service rep assisting me. Christine is an asset to Lia Toyota's service department! She was very professional, respectful and pleasant. Listening to my concerns and explained everything. I was very happy with everything. Kevin Johnston takes especially good care of my RAV4! More

Great experience at Lia Toyota We decided to lease a 2018 Toyota Tacoma from Lia Toyota of Wilbraham. David Pedraza was a total pleasure to deal with. He was friendly, polite and kn We decided to lease a 2018 Toyota Tacoma from Lia Toyota of Wilbraham. David Pedraza was a total pleasure to deal with. He was friendly, polite and knowledgeable. Most importantly, we never felt pressured or rushed into making a decision that wasn't right for us. We would definitely recommend Lia Toyota of Wilbraham to anyone looking for a new vehicle. And David Pedraza gets 5 stars for doing such a great job! More

Christine Jalbert is awsome She was great very friendly and helpful. Aws [me worker you need more like her. Enjoy seeing her when I take my toyota in.she deserves a pay raise She was great very friendly and helpful. Aws [me worker you need more like her. Enjoy seeing her when I take my toyota in.she deserves a pay raise More

Great Service Cynthia Patrick went out of her way to review my previous service visits and bring my maintenance booklet up to date for my wife’s vehicle. She clearl Cynthia Patrick went out of her way to review my previous service visits and bring my maintenance booklet up to date for my wife’s vehicle. She clearly explained the current service requirements and once completed, explained a wheel alignment might be necessary in the future but tires currently did not show excessive wear. More

Excellent service...service was great This dealership appears to have changed hands two or three times over the past few years. I can say that the current management is much better than w This dealership appears to have changed hands two or three times over the past few years. I can say that the current management is much better than what was in place when I first purchased my Camry three years ago. Everything seems cleaner, better organized, and more professional overall. Thank you More

Great service advisor, but missing service info Christine Jalbert did a great job in making up for the lack of info from the service tech. The lack of battery testing results is a recurring issue. Christine Jalbert did a great job in making up for the lack of info from the service tech. The lack of battery testing results is a recurring issue. More

great service Chris in service has been doing a great job in getting my vehicle servied and Leroy (mechanic) has been working on my vehicles for the past 30 yearsis Chris in service has been doing a great job in getting my vehicle servied and Leroy (mechanic) has been working on my vehicles for the past 30 yearsish. their remarkable team players for your dealership!!! More

Excellent sales rep! Our sales rep Alek Godlew was super. He gets 5 stars! The day we picked up the car was crazy. We waited 2 hours to sign the paperwork. They kept t Our sales rep Alek Godlew was super. He gets 5 stars! The day we picked up the car was crazy. We waited 2 hours to sign the paperwork. They kept telling us the printer was down and they were waiting for an IT guy to fix it. Huh? I hope the service on our new Toyota goes much smoother. Thank you Alek for everything!!! More

Service Department I usually wait at the dealership for my service- it doesn't take long. Christine Jalbert has been my service advisor for 2 Toyotas now and has always I usually wait at the dealership for my service- it doesn't take long. Christine Jalbert has been my service advisor for 2 Toyotas now and has always been helpful and straight with me. I will keep going back- More