Lia Toyota of Wilbraham

Happy customer Went in for an oil change and tire rotation. Cindy Patrick was very helpful and informative. So nice to deal with. My only issue was that my hub cap Went in for an oil change and tire rotation. Cindy Patrick was very helpful and informative. So nice to deal with. My only issue was that my hub cap came off two hours later. When I told them, they got me another one right away. I gave 5 stars because they took care of the problem and were very apologetic. More

Fantastic experience buying a new car from Richard Greenaway Purchasing a new Toyota at Lia in Wilbraham was the best experience I have ever had buying a new car and believe me when I say that I have purchased a Purchasing a new Toyota at Lia in Wilbraham was the best experience I have ever had buying a new car and believe me when I say that I have purchased a lot of car over the years from different dealerships. It was a pleaser to deal with our salesperson, Richard Greenaway, as he seemed very down to earth and knew all about the Highlander we were interested in buying. I can’t say enough about him and I would recommend that the dealership give him a raise or promotion. The only negative thing was dealing with the finance manager. We had a 2:00 appointment for signing the papers with him but didn’t get into the office until 3:30. Sorry but I don’t even wait that long to see my doctor. Richard sat with us and continued to apologize for the delay but I knew that it wasn’t his fault. Why I ask are you having a person making a $40,000.00 purchase wait 1 ½ hours? Maybe you should consider promoting Richard to that position. More

Your time is not important to them On Saturday, we went to Lia Toyota to check out a RAV4. Our sales person dissed “Ma & pop” car businesses within the first few minutes of negotiations On Saturday, we went to Lia Toyota to check out a RAV4. Our sales person dissed “Ma & pop” car businesses within the first few minutes of negotiations on the car. I am a huge supporter of small businesses and purchased my current car from one with no troubles. That was strike #1. We decided to purchase the car and had an appointment for Wednesday before Thanksgiving to pick it up. Tuesday night, they cancelled the appointment and scheduled it for Friday morning at 10am. We changed our schedule and went on Friday for 10:00. At 10:20 they came out to let us know they were running behind, it would be another 10 minutes and ‘sorry for the misunderstanding’. Misunderstanding? The car was NOT ready at that time either. We ended up getting our check back and walked out without the vehicle. I’ll NEVER set foot in Lia again, nor would I ever recommend this dealership. Finance manager was rude, sales manager abrupt. More

Friendly, honest, and professional people I like knowing up front what the costs are going to be for the work I am having done. Cynthia Patrick does just that. If something unexpected does com I like knowing up front what the costs are going to be for the work I am having done. Cynthia Patrick does just that. If something unexpected does come up she contacts me, explains what is needed and what the options and costs are. I use my truck for towing a camper and Cynthia knows this and keeps this in mind when discussing service schedules. Nice to know they have my back when it comes to safety. More

TOTALLY WONDERFUL EXPERIENCE Can't express the friendliness and the knowledge of the staff at Wilbraham Toyota...Thank you and all my friends will definitely head your way. Can't express the friendliness and the knowledge of the staff at Wilbraham Toyota...Thank you and all my friends will definitely head your way. More

Service on truck I'd like to thank christine jalbert and her staff for making my visits to the shop a very pleasant and enjoyable time her and her team were above and I'd like to thank christine jalbert and her staff for making my visits to the shop a very pleasant and enjoyable time her and her team were above and beyond and I would gladly do business with them anytime Sincerely David Pickens More

Christine Jalbert was helpful and respected my time. Christine took time to ask what I needed done and then made it happen. This is what I need when I go in for service. I thought the price was fair fo Christine took time to ask what I needed done and then made it happen. This is what I need when I go in for service. I thought the price was fair for the service to my car and it made for an easy visit. More

Cindy the Rockstar I won't lie Cindy is 99% of the reason I keep using Lia Toyota of Wilbraham Service center. Her personality, charm and down to earth attitude about wh I won't lie Cindy is 99% of the reason I keep using Lia Toyota of Wilbraham Service center. Her personality, charm and down to earth attitude about what your car does and doesn't need is very much appreciated and relatable. The work is always amazing and well done too. Plus it is convenient for me to drop off the night before and pick up so late the following day since they have a cashier there most nights till 7pm! Thank you for everything Cindy and the Service Department Team! More

Satisfied customer Cindy Patrick is outstanding! She goes above and beyond every time...she definitely goes the extra mile in providing exceptional customer service and Cindy Patrick is outstanding! She goes above and beyond every time...she definitely goes the extra mile in providing exceptional customer service and is one of the reasons I keep coming back. More

RAV4 Service Quite frankly going to a dealership for Service is not one of my favorite things to do! However, thanks to Ms Christine Jalbert who kept me informed, Quite frankly going to a dealership for Service is not one of my favorite things to do! However, thanks to Ms Christine Jalbert who kept me informed, explaining what was taking place and the cost of the visit. I am now going to bring my other Toyota to Lia of Wilbraham for Service. More