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Lia Toyota of Wilbraham

Wilbraham, MA

Overview
Reviews
Vehicles
4.6
400 Reviews
Call Dealership (413) 566-7024

2145 Boston Rd

Wilbraham, MA

01095

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Showing 400 reviews

January 07, 2025

I bought/paid for my car on Thursday Jan 2nd and I have yet to recieve my car. Something about upgrading the licensure computer system. I am just dissapointed with the whole process. I called and left a me More

by Lolitasosa74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Riley Campbell, Francisco Sanabria, Mike Kaplan
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January 03, 2025

David Benitez was an excellent salesman, but financial people and registration people were very slow it should not take five hours to pick up a new car More

by Mike D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Benitez, Francisco Sanabria
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Jan 07, 2025 -

Lia Toyota of Wilbraham responded

Mike, we're delighted you enjoyed working with David to acquire your new Toyota. We definitely take pride in our awesome sales team, and we regret that the transaction in its entirety wasn't as streamlined as it should have been. Nonetheless, we appreciate your thoughtful feedback, and wish you all the best in your upcoming travels, from the whole team at Lia Toyota.

January 02, 2025

David Benitez is the man to see at Lia , he gets the job done ✔️ so go see David at Lia , you won’t regret it! More

by BXIZ4REAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Benitez
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Jan 02, 2025 -

Lia Toyota of Wilbraham responded

We're thrilled you had a smooth and pleasant dealership experience with David and the Lia Toyota team. Congratulations on your new Toyota! We hope you enjoy many happy travels on the road ahead, all year long.

December 13, 2024

I got a letter that stated they wanted to buy my Rav4 that I purchased from them. They offered me more than double what I still owed on it. Spoke with sales and he worked with me diligently trying to get More

by rfos68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Bernatchez, Mark Poirier, Tyree Mack
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Dec 13, 2024 -

rfos68 responded

Thank you for working with me on my recent purchase! Especially Tyree Mack, he was extreamly patient and strived to help me get the truck i wanted.

Dec 13, 2024 -

Lia Toyota of Wilbraham responded

Your fantastic review says a lot about Tyree and we think he totally deserves it. He's a gem. Thank you for your thoughtful feedback on this experience. We wish you many happy travels in your new truck, from all of us at Lia Toyota!

November 30, 2024

Great service and excellent custoemer service. Michael Whitsett was phenomenal on helping me find a car! More

by Warda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Whitsett , Francisco Sanabria
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Dec 05, 2024 -

Lia Toyota of Wilbraham responded

Thank you for sharing your experience with us! We're delighted Michael handled your wishes with the utmost advocacy and grace. Congrats on the new vehicle! Here's wishing you all the best in your travels, from everyone at Lia Toyota!

November 04, 2024

David Greenlaw, service personnel, always takes very good care of me. If I have any issues, he takes care of them right away. More

by lphant37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Greenlaw
Report | Print
Nov 05, 2024 -

Lia Toyota of Wilbraham responded

We're pleased you had another great service experience with us, and that David made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 03, 2024

Awesome service during my visit at Lia Toyota at Wilbraham. Nicole Bourassa was very professional dealing with me More

by kewos3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Bourassa
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Nov 05, 2024 -

Lia Toyota of Wilbraham responded

Thank you for reporting on the exceptional work Nicole and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Toyota for the highest quality service!

October 25, 2024

The service department doesn't value customer time. It took over 2 hours for a simple oil change. The they inflated the price to cover the coupon. My car only has 11k miles on it and as soon as I pulle More

by waynedel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra Cloutier-Ham
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Oct 29, 2024 -

Lia Toyota of Wilbraham responded

Waynedel, we're very sorry this visit failed to meet your expectations, and we definitely want to rectify your disappointment. I've phoned you and left a message at the number we have on file, and I hope you will consider having a conversation with me when you have the chance. We do appreciate your business and your feedback. Thank you. Kelly Murray Assistant Service Manager Lia Toyota Wilbraham kking@liacars.com

October 06, 2024

The service department has always been responsive to my car's needs, crediting my service reps for their dedicated time & attention; More

by rosemarypolletta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick, Cassandra Cloutier-Ham
Report | Print
Oct 08, 2024 -

Lia Toyota of Wilbraham responded

Rosemary, that's wonderful! Thank you for always trusting the Lia Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional.

September 17, 2024

The updates looks very nice. More seating which was good. Good job on the updates. More

by myqueen51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Cloutier-Ham
Report | Print
Sep 18, 2024 -

Lia Toyota of Wilbraham responded

Thank you for letting us know how pleased you were with our facility! We really appreciate your continued business, and hope to make your next service visit just as pleasant.

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