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Lia Toyota of Wilbraham

Wilbraham, MA

4.7
368 Reviews

2145 Boston Rd

Wilbraham, MA

01095

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Showing 368 reviews

April 05, 2020

Kelly king was very helpful and pleasant to deal with, overall experience was very good, from securing a lease on a 2020 rav4, to getting the sticker and registration from the service dept. More

by Lisa H
Recommend Dealer
Yes
Employees Worked With
Kelly King, Andre Bernatchez, Riley Campbell, Christine Jalbert
Apr 06, 2020 -

Lia Toyota of Wilbraham responded

Lisa, Congratulations on your new vehicle! We appreciate your business and are overjoyed that Kelly could make your buying process both smooth and enjoyable! We thank you for leaving her this 5-star review, and we look forward to working with you again when the time comes for your first service!

March 28, 2020

Professional and friendly service Cynthia Patrick is a pleasure to deal with. She takes the time to ask and answer questions and does so in a professional, knowledgeable and friendly More

by jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Mar 30, 2020 -

Lia Toyota of Wilbraham responded

Jack, Thank you for leaving Cynthia this very kind review! She certainly is a wonderful asset to our team, and we are pleased to know that she always takes exceptional care of you when you join us for service. Your safety and satisfaction mean so much to us, and we look forward to continue serving you and your future automotive needs!

March 13, 2020

Straightforward attitude toward consumer much appreciated Salesman (Mr. Mark Poirier) was unobtrusive, fact-based, and helpful. There were no false promises, and much time was spent explaining vehicle functio More

by jimreiss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Poirier
Mar 16, 2020 -

Lia Toyota of Wilbraham responded

Jim, Thank you so much for your wonderful review! We are honored by your decision to do business with us, and we are overjoyed that our service met your satisfaction! It is our pleasure to serve you in any way possible, and we congratulate you on your new vehicle- on behalf of Mark and the entire team!

March 12, 2020

Courtney Rex was the person I dealt with for this appt. He was thorough, honest and was instrumental in expediting the diagnostic part of this visit and saw to it that I understood what needed to be done More

by MauiDreamer
Recommend Dealer
Yes
Employees Worked With
Courtney Rec
Mar 16, 2020 -

Lia Toyota of Wilbraham responded

Thank you for your 5-star review! We are honored to have your confidence and loyalty and thrilled that we could keep your vehicle in its pristine condition! Your safety and satisfaction are our priorities, and we look forward to continuing to provide you with the same top-quality service in the future!

March 07, 2020

So glad I came to Lia Toyota of Wilbraham. I came to them after a terrible experience at another dealer service center. Courtney Rex was amazing. He patiently listened to my concerns, reviewed potential serv More

by KR
Recommend Dealer
Yes
Employees Worked With
Courtney Rex
Mar 09, 2020 -

Lia Toyota of Wilbraham responded

Thank you so much for your excellent review! We are overjoyed that we had the opportunity to work with you and provide you with the quality service that you so much deserve! Our customers' safety and satisfaction are of the utmost importance to us, and we look forward to continuing to provide you and your vehicle with our best care in the years to come!

March 01, 2020

I had my truck serviced late December last year(2019). Cynthia Patrick was outstanding as a service. Rep.. She was very courteous to me and supplied me with a ride to work and back very efficiently. Sh More

by MWSCHULTZ426
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Mar 02, 2020 -

Lia Toyota of Wilbraham responded

Mike, Thank you for taking the time to leave Cynthia this excellent review! We are happy to hear that she took such great care of you throughout your most recent visit. If you ever have any further questions or concerns, please do not hesitate to let us know! We look forward to an opportunity to serve you again!

March 01, 2020

Took my 2020 Corolla there for unexpected service. Christine promptly assured me they would fix it. She is always courteous and helpful. Wouldn’t take my car anywhere else for anything!!!!!!! More

by Aldi330
Recommend Dealer
Yes
Employees Worked With
Tina Zarlenga, Christine Jalbert, Mark Poirier
Mar 02, 2020 -

Lia Toyota of Wilbraham responded

Thank you so much for your 5-star review! We are so glad that Christine could get you and your automotive needs efficiently taken care of. It is our pleasure to serve you in any way possible. Please let us know how our team may be of further assistance to you in the future!

January 27, 2020

Great service Lia performed great service on my vehicle recently. The service was done sooner than expected. I would recommend Lia to anyone not having their own More

by ltblais
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Jalbert
Jan 29, 2020 -

Lia Toyota of Wilbraham responded

Thank you for leaving us this positive review! Providing quality and efficient service is always what we aim for, and we are overjoyed that our efforts met your satisfaction. We appreciate your recommendation and hope to see you again the next time your vehicle is ready for service!

December 25, 2019

Outstanding Service, marvelous people! Cynthia Pac in the Service department is a joy to work with! She always goes out of her way to get the very best service to her customers. Cynthia and More

by Benjamin7972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Ramos, Cynthia Patrick, Andre Bernatchez
Dec 30, 2019 -

Lia Toyota of Wilbraham responded

Benjamin, Thank you for leaving Cynthia this wonderful review. Your safety and satisfaction are our utmost priorities, and we are overjoyed that she always goes above and beyond to ensure that both are maintained. We appreciate your business and look forward to working with you again the next time you are in need of automotive service.

December 18, 2019

Love the service and especially the people taking care of my needs. Cynthia Patrick is the best. Always get professional care. Cynthia Patrick will continue to update me on the status of my car! More

by Honey
Recommend Dealer
Yes
Employees Worked With
Nuno Marques, Cynthia Patrick, Tina Zarlenga, Andre Bernatchez
Dec 19, 2019 -

Lia Toyota of Wilbraham responded

Thank you for your wonderful review! We are happy to hear that Cynthia's efforts always meet your satisfaction. It is our pleasure to serve you in any way possible, and we look forward to continuing to provide you and your vehicle with our best care in the future.

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