Lia Toyota of Wilbraham

Alek Godlew made the difference in the 5 star review...... he followed up regularly to keep me informed on the status of my Tacoma (summer of 2020 Tacoma shortage so it needed to be ordered). We review...... he followed up regularly to keep me informed on the status of my Tacoma (summer of 2020 Tacoma shortage so it needed to be ordered). Went above and beyond unlike many sales people where you need to chase them down once the deal is done. Ask for him and I'm sure you will be happy with the service, knowledge and just following up on all of my questions. Additionally, just a really nice guy hope they treat him right so he doesn't move on to another dealership. This is the first time that I've purchased a vehicle from Lia of Wilbraham but would look to come back if others there offered his service level. More

Cynthia Patrick is very knowledgeable and customer service oriented. She helps to understand the many facets of maintaining your car. I will ask specifically for Cynthia the next time I schedule servi service oriented. She helps to understand the many facets of maintaining your car. I will ask specifically for Cynthia the next time I schedule service for my Camry. More

Cynthia Patrick is very knowledgeable, friendly, and made my tire rotation experience easy! She is always pleasant when I bring my car in. Thank you! my tire rotation experience easy! She is always pleasant when I bring my car in. Thank you! More

Mark Poirier is the ultimate of what we want in a salesman. Up front, thorough, patient, responsive, and a joy to work with. Up front - no haggling - just the accurate prices. He quoted a fair p salesman. Up front, thorough, patient, responsive, and a joy to work with. Up front - no haggling - just the accurate prices. He quoted a fair price for our trade - (not 5,000 less than what it was worth.) His comment "spot on" was a wonderful start to our discussions. Thorough, - he searched for exactly the car I wanted-even to New York - including navigation and cargo cover and no running boards and, and, and ----- Patient -He gave us the time to think through what was important to us - mostly safety features but also outside color and interior color -and -and ------ Responsive - many times he said -"I can do that" - and then he did it. He arranged for the installation of a 12 volt outlet in cargo space for our plug in appliances. We visited 4 (four) dealerships in our search to update our 2013 Highlander with the safely features that we wanted and all the other little things that we decided we "had to have" All 4 dealerships and salesmen were very nice and tried to sell us cars that they had available.. Lia was the one that went way beyond that and found the car that I wanted. . Lia Toyota of Wilbraham and Mark Poirier were, by far, the best in all aspects of what a salesman and dealership should be as well as giving us a more than fair price. More

Kelly King provided fast, friendly service. Kelly explained to me what was done to my truck in order to fix the problem. I enjoyed working with Kelly. explained to me what was done to my truck in order to fix the problem. I enjoyed working with Kelly. More

Andre and Riley were incredible to work with! They made the entire process of leasing my car quick and easy, and were able to answer any questions I had. They also gave me the best offer around by a landsl the entire process of leasing my car quick and easy, and were able to answer any questions I had. They also gave me the best offer around by a landslide. I highly recommend Lia Toyota of Wilbraham, and will always use them for any future car shopping! More

If your looking to buy a car this is the place to go the salesman Andre Bernatchez helped me get the perfect car at the price i was looking for. Recommend going to him 100% salesman Andre Bernatchez helped me get the perfect car at the price i was looking for. Recommend going to him 100% More

Went in for routine maintenance. Kelly King was friendly and helpful and I was in and out much quicker than anticipated. A truly easy experience. and helpful and I was in and out much quicker than anticipated. A truly easy experience. More

Once you buy they ignore you - unless you call to find out about final delivery no one reaches out to you. I am still waiting for a call back on an issue for over a week. out about final delivery no one reaches out to you. I am still waiting for a call back on an issue for over a week. More

I have been going to Lia in Wilbraham for many years and have always been very satisfied. Kelly King and Leroy are responsible for making my experience at Lia go so smoothly without any issues.. Thank you. have always been very satisfied. Kelly King and Leroy are responsible for making my experience at Lia go so smoothly without any issues.. Thank you. More