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Lia Toyota of Wilbraham

Wilbraham, MA

Overview
Reviews
Vehicles
4.7
387 Reviews
Call Dealership (413) 566-7024

2145 Boston Rd

Wilbraham, MA

01095

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Showing 387 reviews

June 30, 2021

Terrible dealership from start to finish lied about most things More

by Not Happy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Benitez, John Kupec
Report | Print
Jun 30, 2021 -

Not Happy responded

I have bought many new and used cars. NEVER have I been treated so dishonestly from a dealership as I have been from Lia Toyota of Wilbraham! Promised new tires on car … put used ones on, promised paint job(not touch up) on front and back bumpers (with a promissory note) written from salesman…never happened. Less than 300 miles and a full tank of gas driven and back brakes and rotors went…response from general manager…we make mistakes and you should of fixed them here. Oops I also made a mistake….by not fixing them there and Oops biggest mistake was this dealership!

Jul 02, 2021 -

Lia Toyota of Wilbraham responded

At Lia Toyota of Wilbraham we stand behind every vehicle we sell. People make mistakes and sometimes miss things throughout the inspection and reconditioning process . We try to address them quickly and with a smile. All we ask is to be afforded the opportunity to perform the repair. This is an industry standard and we don’t believe it to be unreasonable. John Kupec General Manager

Jul 03, 2021 -

Not Happy responded

Fact-your mechanics made a mistake Fact- I made a mistake by taking my newly licensed 16 1/2 year olds car to my trusted mechanic to repair it ASAP as brakes are a safety issue Fact- less than 300 miles and less than a tank full of gas the brakes needed replacement With a smile …you should reimburse me as I bought the car knowing the brakes were inspected and safe as (told by your salesman) but they weren’t. As you said…you stand behind every vehicle you sell!

June 06, 2021

Alek Godlew answered all our questions with clarity and patience. That Lia of Wilbraham was able to register our newly leased car in New York was invaluable. They also had a very selection of cars on hand More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alek Giflew, Tina Zarlenga
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Jun 29, 2021 -

Lia Toyota of Wilbraham responded

Thank you for leaving Alek this 5-star review! We are overjoyed that he could be of assistance to you and get each of your needs seamlessly resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

May 31, 2021

Cynthia Patrick was efficient in getting me reconnected with my Toyota Car plan after the pandemic, gave me sound advice about my tires, and helped sept me up in a test drive in an AWD car as I had request More

by CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
May 04, 2021

Kelly King was absolutely phenomenal. There was a concern I had regarding my newly purchased vehicle. Kelly took the time to make me feel valued. She promptly addressed the concern, and made sure i More

by sean.lavalley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly King
Report | Print
May 01, 2021

The experience as a whole was relaxing, professional, and our sales person, Andre Bernatchez, was not overly pushy in trying to make a sale.. He took his time in showing us cars and when we found the one w More

by TPLEE2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Bernatchez
Report | Print
April 17, 2021

Amazing and Exelent Service ..Sales Agent Aleksandr Amazing and Exelent Service .. Sales Agent Aleksandr Godlew Very Profecional Very Friendly Very helpful in all ways to make the experience of purc More

by Alex Millan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aleksandr Godlew
Report | Print
Apr 20, 2021 -

Lia Toyota of Wilbraham responded

Alex, thank you for your time and feedback. We are delighted to hear that your shopping experience with Aleksandr was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

March 23, 2021

Excellent service every time! The staff make you feel very comfortable through the entire process. Have been going to this place for 10 years with no issues. More

by Esullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Mar 30, 2021 -

Lia Toyota of Wilbraham responded

Thank you for your time and for your loyalty to Lia Toyota of Wilbraham over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

March 22, 2021

I always get great service at Lia Toyota of Wilbraham. Cynthia Patrick is so pleasant and knowledgeable. I waited for my car and it only took 45 minutes. 👍 More

by Sbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Mar 30, 2021 -

Lia Toyota of Wilbraham responded

Thank you for your time and feedback. We are pleased to hear that Cynthia was able to fix your vehicle, quickly and conveniently. We look forward to serving your future automotive needs.

March 18, 2021

Fast,friendly,knowledgeable who could hope for more. Cynthia Patrick was my agent. She was all of the above & so informative & intoned to the situation More

by heartford13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Mar 30, 2021 -

Lia Toyota of Wilbraham responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Cynthia was so positive. We look forward to seeing you again when it is time for your next service.

March 18, 2021

CYNTHIA PATRICK is woww,very kind, knowledgeable and patient. Thank you Lia for Cynthia Patrick i don't really have a word exactly to describe her great job,only one thing i can say she's wowww. Last More

by Harold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Mar 30, 2021 -

Lia Toyota of Wilbraham responded

Harold, thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that Cynthia has been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.

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