Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lia Toyota of Wilbraham
Wilbraham, MA
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 387 reviews
November 13, 2021
From start to finish purchasing my new vehicle with Salesman David Benitez @ Lia Toyota in Wilbraham Massachusetts was awesome! You made my car buying experience the quickest and most enjoyable that Salesman David Benitez @ Lia Toyota in Wilbraham Massachusetts was awesome! You made my car buying experience the quickest and most enjoyable that I’ve ever had in my life! Thank you for such a great service ! God bless you! Definitely will return and tell my family and friends about you! More
by Tammy Tejada
Employees Worked With
David Benitez
November 11, 2021
Great place .. Cynthia Patrick in service is the best! Never have I waited longer than she expected and is great at keeping you informed of the service process Never have I waited longer than she expected and is great at keeping you informed of the service process More
by robinjg59
Employees Worked With
I can’t remember who was my finance person, think it was Ryan but really enjoyed chatting with him while going thru the finance process, Cynthia Patrick, Mark Poirier
August 14, 2021
I just bought a 2016 Kia Sorento from Lia Toyota of Wilbraham and couldn’t be more happy with my experience. I’ve dealt with several different sales consultants over the last 2 months and Paige Schafer Wilbraham and couldn’t be more happy with my experience. I’ve dealt with several different sales consultants over the last 2 months and Paige Schafer from Lia Toyota was easily the best. She earned my trust right away and she made the entire process so easy and painless for me. My vehicle was registered, insured, inspected, and ready to be driven home in 1 afternoon. She kept me posted with updates through the whole process. The finance department was also very easy and pleasant to work with. Paige and Lia Toyota made me realize that buying a vehicle can actually be a smooth and enjoyable experience and I would highly recommend them to anybody. More
by Joshua M.
Employees Worked With
Paige Schafer
August 05, 2021
Goncalo Costa has provided excellent customer service during the purchase of my new Toyota. Goncalo and others at Lia Toyota are professional, friendly, and a pleasure to work with. during the purchase of my new Toyota. Goncalo and others at Lia Toyota are professional, friendly, and a pleasure to work with. More
by susankiely1
Employees Worked With
Goncalo Costa
July 30, 2021
Your company wants to say there was a mix up on what was offered in the car I was interested but when I left your company it was clear that if you could install the back up camera we would agree on the disc offered in the car I was interested but when I left your company it was clear that if you could install the back up camera we would agree on the discounted price. Your employee called me back to finalize that Monday and re nigged on the offer saying now that I had to pick on me or the other. There def was NO confusion. More
by Reese
Employees Worked With
I worked with David and Tina
July 22, 2021
Cassandra Cloutier-Ham was very professional and helpful in making my recall service appointment. She explained everything to me what was going to happen. The day of the service everything went as planned in making my recall service appointment. She explained everything to me what was going to happen. The day of the service everything went as planned and very efficent. Would definitely use this Service Department again. More
by Shadliz
Employees Worked With
Cassandra Cloutier-Ham
July 12, 2021
Despite the current reality of the new car market being a seller's market, everyone at Lia Toyota was extremely customer-centric, knowledgeable, and patient - taking however long it took to make sure custome seller's market, everyone at Lia Toyota was extremely customer-centric, knowledgeable, and patient - taking however long it took to make sure customer got all questions answered. Andre and Mark also came across as very interesting individuals. Tina was especially attentive, answering emails outside of normal business hours. All-in-all, a dealership that is a credit to the the auto dealership universe. More
by bill
Employees Worked With
Ryan Campbell, Tina Zarlenga, Andre Bernatchez
