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Lia Toyota of Wilbraham

Wilbraham, MA

Overview
Reviews
Vehicles
4.7
392 Reviews
Call Dealership (413) 566-7024

2145 Boston Rd

Wilbraham, MA

01095

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Showing 392 reviews

March 31, 2022

My service went well. Service Advisor Cynthia Patrick was knowledgeable and courteous. I would bring my other vehicles when service is required. More

by EMARSHALL5600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Apr 06, 2022 -

Lia Toyota of Wilbraham responded

Thank you for sharing the positive experience you had with Cynthia! We are so glad that she provided you with top-notch service throughout your visit! We look forward to continue providing you and your vehicle with our best care in your visits to come! Safe travels!

March 27, 2022

What a waste of my time. The phone rang and rang. Then git transferred to service then parts. Useless place More

by Cybill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Shomome
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Mar 29, 2022 -

Lia Toyota of Wilbraham responded

Hello Cybill, Were very sorry to hear that you were not happy with our dealership and we do apologize for the phone situation and the inconvenience. This is not acceptable and we will address your concerns here at the dealership. Thank you, Lia Toyota of Wilbraham

March 25, 2022

By the time I got disconnected 4 times amd got through to someone the person kept saying we aren’t swapping this car with another dealer I was just calling to see if it was available. I live in NH Jeez. Cros More

by Cybill
Recommend Dealer
No
Employees Worked With
Carla A. Brooks, Andre Bernatchez, Jose Pabon, Mark Poirier
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February 09, 2022

Excellent service Mark Porior excellent sales person found a scuff mark on my truck immediately brought it to service and had it removed did every thing I ask . Rich in finance met my needs for me what More

by saajr53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich , Mark Poirier
Report | Print
Feb 09, 2022 -

Lia Toyota of Wilbraham responded

Thank you for your 5-star rating! We are so glad that Mark and Rich took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

November 16, 2021

We had rodents move into the headliner of our 2017 Prius. Cynthia Patrick worked with our insurance and got us back to human passengers. More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Nov 17, 2021 -

Lia Toyota of Wilbraham responded

Brad, Thank you for your 5-star review! We are so glad that Cynthia got your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 13, 2021

From start to finish purchasing my new vehicle with Salesman David Benitez @ Lia Toyota in Wilbraham Massachusetts was awesome! You made my car buying experience the quickest and most enjoyable that More

by Tammy Tejada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Benitez
Report | Print
Nov 17, 2021 -

Lia Toyota of Wilbraham responded

Tammy, Thank you so much for your amazing review and recommendation! Providing a seamless and exceptional experience is so important to us, and we are thrilled that David's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We hope for an opportunity to work with you again in the future.

November 11, 2021

Great place .. Cynthia Patrick in service is the best! Never have I waited longer than she expected and is great at keeping you informed of the service process More

by robinjg59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember who was my finance person, think it was Ryan but really enjoyed chatting with him while going thru the finance process, Cynthia Patrick, Mark Poirier
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Nov 11, 2021 -

Lia Toyota of Wilbraham responded

Thank you for leaving Cynthia this excellent review! She will be delighted to hear of your very kind words and to know how greatly you valued her assistance. We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!

October 07, 2021

I had a great experience dealing with mark Poirier at Lia Toyota of Wilbraham on my new Highlander More

by bren771769
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Poirier
Report | Print
Oct 07, 2021 -

Lia Toyota of Wilbraham responded

Bren, Congratulations on your new Toyota Highlander! We are delighted that Mark provided you with top-notch service and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. We thank you for your wonderful review, and we wish you the safest of travels until we meet again!

September 27, 2021

Was lied to and not given a straight answer to my questions - very, very sketchy. More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nuno Marques, Mark Poirier
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Oct 18, 2021 -

Lia Toyota of Wilbraham responded

Hello MJ, Thank you for taking the time to write your review, and were very sorry to hear that you didn't have a positive experience with us. Unfortunately, with the name used in this review, we were unable to identify you in our records, but I would welcome the opportunity to discuss your concerns. Please contact me at at 413-596-2000 at your earliest convenience. Thank you, John Kupec General Manager Lia Toyota of Wilbraham

Oct 19, 2021 -

MJ responded

I think if you asked Mark and Nuno they probably know exactly who this is. The fact that Mark lied to my initial question and then backtracked and Nuno could not give us a straight answer about the condition of the vehicle speaks volumes. Toyota of Wilbraham is a dealer I will never trust.

August 29, 2021

Prompt, friendly service. Time was exactly what was told to me. Kelly King is a top notch customer service rep for your dealership! More

by Tomtex10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly King
Report | Print
Sep 02, 2021 -

Lia Toyota of Wilbraham responded

Tom, Thank you so much for your 5-star review! Providing quality and efficient service is so important to us, and we are so glad that Kelly's efforts met your satisfaction. She will be honored to know of your very kind words and that you greatly valued her service. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

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