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Lia Toyota of Wilbraham

Wilbraham, MA

4.7
387 Reviews

2145 Boston Rd

Wilbraham, MA

01095

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Showing 387 reviews

July 09, 2022

David Benetiz worked hard and found us a Toyota Rav4 Prime and we are very happy with it. Love not using gas. David was so helpful that when the grandaughter needed a car we went back to see David. The More

by Brad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Benitez, Ryan Campbell
Jul 20, 2022 -

Lia Toyota of Wilbraham responded

Brad, Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that David provided you with top-notch service! It is our pleasure to assist you in any way possible. We wish you and your granddaughter the safest of travels- on behalf of the entire team!

July 09, 2022

Andre Bernatchez was fantastic to work with! He was able to get us into the truck we wanted with no hassle or headaches. We will definitely be back to purchase another vehicle with Andre More

by Paigethomps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Bernatchez
Jul 20, 2022 -

Lia Toyota of Wilbraham responded

Paige, Thank you for leaving Andre this positive review! We are so glad that he could provide you with a smooth, top-notch experience! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We hope for an opportunity to work with you again in the future!

July 09, 2022

Mark Poirier was vey knowledgeable and courteous and always strived to give the best customer service. Mark was able to offer me a vehicle that was comparable to the one I ordered nearly two months earl More

by rodrigued
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Poirier
Jul 20, 2022 -

Lia Toyota of Wilbraham responded

Thank you so much for your excellent review and recommendation! We are so glad that Mark provided you with top-notch service! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

June 07, 2022

I called in for a specific part to be installed for the AC. I received no flak. All I got was excellent service and my AC working for the summer. Thanks to David Greenlaw, his crew, and Amy. More

by Aaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greenlaw, Amy
Jun 07, 2022 -

Lia Toyota of Wilbraham responded

Aaron, Thank you for your positive review! We are so glad that David and Amy took great care of you! It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

March 31, 2022

My service experience went well. Service Advisor Cynthia Patrick was knowledgeable and courteous. I would bring my vehicles again when service is required. More

by EMARSHALL5600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Apr 06, 2022 -

Lia Toyota of Wilbraham responded

Thank you for sharing the positive experience you had with Cynthia! We are so glad that she provided you with top-notch service throughout your visit! We look forward to continue providing you and your vehicle with our best care in your visits to come! Safe travels!

March 31, 2022

My service went well. Service Advisor Cynthia Patrick was knowledgeable and courteous. I would bring my other vehicles when service is required. More

by EMARSHALL5600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Apr 06, 2022 -

Lia Toyota of Wilbraham responded

Thank you for sharing the positive experience you had with Cynthia! We are so glad that she provided you with top-notch service throughout your visit! We look forward to continue providing you and your vehicle with our best care in your visits to come! Safe travels!

March 27, 2022

What a waste of my time. The phone rang and rang. Then git transferred to service then parts. Useless place More

by Cybill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Shomome
Mar 29, 2022 -

Lia Toyota of Wilbraham responded

Hello Cybill, Were very sorry to hear that you were not happy with our dealership and we do apologize for the phone situation and the inconvenience. This is not acceptable and we will address your concerns here at the dealership. Thank you, Lia Toyota of Wilbraham

March 25, 2022

By the time I got disconnected 4 times amd got through to someone the person kept saying we aren’t swapping this car with another dealer I was just calling to see if it was available. I live in NH Jeez. Cros More

by Cybill
Recommend Dealer
No
Employees Worked With
Carla A. Brooks, Andre Bernatchez, Jose Pabon, Mark Poirier
February 09, 2022

Excellent service Mark Porior excellent sales person found a scuff mark on my truck immediately brought it to service and had it removed did every thing I ask . Rich in finance met my needs for me what More

by saajr53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich , Mark Poirier
Feb 09, 2022 -

Lia Toyota of Wilbraham responded

Thank you for your 5-star rating! We are so glad that Mark and Rich took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

November 16, 2021

We had rodents move into the headliner of our 2017 Prius. Cynthia Patrick worked with our insurance and got us back to human passengers. More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Nov 17, 2021 -

Lia Toyota of Wilbraham responded

Brad, Thank you for your 5-star review! We are so glad that Cynthia got your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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