Lia Toyota of Wilbraham

Worst experience ever. Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to right situation. Please be careful dealing with them. No one there wanted to talk to me after this. Got excuses that mangar was on vacation for two weeks, just a complete run around. One bright spot was the nice lady answering the phone i dont no here name but she was apologetic and very professional. More

I am writing to give Edwin Ramos an excellent rating for the coating he put on our Highlander. He was very polite, efficient, and friendly. William Agnew Jr. the coating he put on our Highlander. He was very polite, efficient, and friendly. William Agnew Jr. More

This was my first trip to this company. I brought my car to get an oil change and replace the wipers. The process with Cassandra Cloutier-Ham went very smoothly, she was polite and profess I brought my car to get an oil change and replace the wipers. The process with Cassandra Cloutier-Ham went very smoothly, she was polite and professional. However it took them a very long to complete the service. Cassandra, did her best by continuously checking on the progress of the service and when it was completed, she brought me my car and apologized for the delay. More

Mark Poirier was fantastic to work with! He was able to get us into the SUV we wanted with no hassle or headaches. He always answers our emails. And kept us updated about our car. We will de He was able to get us into the SUV we wanted with no hassle or headaches. He always answers our emails. And kept us updated about our car. We will definitely be back to purchase another vehicle with Mark. More

Mark Poirier was fantastic from the minute we walked in to the dealership, looking for a new car. He was very honest, and helpful throughout the entire process. Made buying a car so easy. Had a few hiccup to the dealership, looking for a new car. He was very honest, and helpful throughout the entire process. Made buying a car so easy. Had a few hiccups because of the finance department not having us sign the correct documents, but mark was right on top of it, and got everything straightened out immediately. Will definitely go back, and refer friends and family because of him. More

Mark Poirier was vey knowledgeable and courteous and always strived to give the best customer service. Mark was able to offer me a vehicle that was comparable to the one I ordered nearly two months earl always strived to give the best customer service. Mark was able to offer me a vehicle that was comparable to the one I ordered nearly two months early and had the vehicle prepared for me to drive home the day after it was offered. I also appreciated the honesty of the dealership when pricing the vehicle- they did not price gouge like many other dealerships in the area. I fully recommend this dealership if your looking to buy new or used. Five stars all day long! More

David Benetiz worked hard and found us a Toyota Rav4 Prime and we are very happy with it. Love not using gas. David was so helpful that when the grandaughter needed a car we went back to see David. The Prime and we are very happy with it. Love not using gas. David was so helpful that when the grandaughter needed a car we went back to see David. The finance department was very good, everything was taken care of at Lia, even the transfer of the license plates. Thank you all, Brad More

Andre Bernatchez was fantastic to work with! He was able to get us into the truck we wanted with no hassle or headaches. We will definitely be back to purchase another vehicle with Andre He was able to get us into the truck we wanted with no hassle or headaches. We will definitely be back to purchase another vehicle with Andre More

I called in for a specific part to be installed for the AC. I received no flak. All I got was excellent service and my AC working for the summer. Thanks to David Greenlaw, his crew, and Amy. AC. I received no flak. All I got was excellent service and my AC working for the summer. Thanks to David Greenlaw, his crew, and Amy. More

My service experience went well. Service Advisor Cynthia Patrick was knowledgeable and courteous. I would bring my vehicles again when service is required. Service Advisor Cynthia Patrick was knowledgeable and courteous. I would bring my vehicles again when service is required. More