Lia Toyota of Wilbraham

excellent service by all personnel from the moment you walk in. so good my family has been buying for over 30 yrs from lia. walk in. so good my family has been buying for over 30 yrs from lia. More

I live in NC and purchased a used Tundra online. Andre Bernatchez was wonderful to work with, especially considering this was an online and out of state purchase. Definitely not the normal sales exp Andre Bernatchez was wonderful to work with, especially considering this was an online and out of state purchase. Definitely not the normal sales experience where you buy the vehicle and drive it off the lot. The out of state purchase and shipping process created much more work on his end, but he was great every step of the way. Highly recommend Andre! More

Salesman Francisco Sanabria was awesome. He was able to get me into a new Rav4 XLE in just a few hours. He listened to what I needed and wanted and got me exactly what I wanted. He mad He was able to get me into a new Rav4 XLE in just a few hours. He listened to what I needed and wanted and got me exactly what I wanted. He made the whole thing effortless More

Convenient, quick, and willing to work with you! Super happy with my new purchase and the care for customer service! Super happy with my new purchase and the care for customer service! More

I don’t normally write reviews. This might be my first ever. But I had such a good experience with Mike Kaplan!! Mike was awesome, I had just come from another dealer which I’ve had This might be my first ever. But I had such a good experience with Mike Kaplan!! Mike was awesome, I had just come from another dealer which I’ve had a less than stellar experience with in the past. The sales person there was friendly and decent but when I went to Lia Wilbraham Mike was just a great listener, answered all of my questions and concerns (and was honest when he wasn’t sure or needed to get more information). He responded quickly and kept me in the loop and got things done in great time. I never felt pressured just well informed. Anyways I appreciate the service and I’d definitely refer folks to Mike. More

Worst experience ever. Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to right situation. Please be careful dealing with them. No one there wanted to talk to me after this. Got excuses that mangar was on vacation for two weeks, just a complete run around. One bright spot was the nice lady answering the phone i dont no here name but she was apologetic and very professional. More

I am writing to give Edwin Ramos an excellent rating for the coating he put on our Highlander. He was very polite, efficient, and friendly. William Agnew Jr. the coating he put on our Highlander. He was very polite, efficient, and friendly. William Agnew Jr. More

This was my first trip to this company. I brought my car to get an oil change and replace the wipers. The process with Cassandra Cloutier-Ham went very smoothly, she was polite and profess I brought my car to get an oil change and replace the wipers. The process with Cassandra Cloutier-Ham went very smoothly, she was polite and professional. However it took them a very long to complete the service. Cassandra, did her best by continuously checking on the progress of the service and when it was completed, she brought me my car and apologized for the delay. More

Mark Poirier was fantastic to work with! He was able to get us into the SUV we wanted with no hassle or headaches. He always answers our emails. And kept us updated about our car. We will de He was able to get us into the SUV we wanted with no hassle or headaches. He always answers our emails. And kept us updated about our car. We will definitely be back to purchase another vehicle with Mark. More

Mark Poirier was fantastic from the minute we walked in to the dealership, looking for a new car. He was very honest, and helpful throughout the entire process. Made buying a car so easy. Had a few hiccup to the dealership, looking for a new car. He was very honest, and helpful throughout the entire process. Made buying a car so easy. Had a few hiccups because of the finance department not having us sign the correct documents, but mark was right on top of it, and got everything straightened out immediately. Will definitely go back, and refer friends and family because of him. More