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Lia Toyota of Wilbraham

Wilbraham, MA

Overview
Reviews
Vehicles
4.6
395 Reviews
Call Dealership (413) 566-7024

2145 Boston Rd

Wilbraham, MA

01095

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Showing 395 reviews

April 07, 2023

This is the best dealership i have ever been to. They get to the bottom of the problem quickly and the service is in & out. The staff is curtious and personable who care about their customers. I wil More

by Paula G
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
March 28, 2023

Caring knowledgeable customer service! Can’t beat that at all. Definitely would recommend to everyone!!! More

by Pookieemonster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Mar 30, 2023 -

Lia Toyota of Wilbraham responded

Thanks so much, Pookieemonster! Your complete satisfaction means the world to us. We're delighted our service team prioritized your needs to provide you with the best experience possible. We look forward to more opportunities to be of service to you!

March 27, 2023

Cassie Cloutier-Ham was very helpful on this trip. On this trip there were a couple of unexpected issues that needed addressing. Cassie was able to explain what really needed to be done now and what More

by Charlie
Recommend Dealer
Yes
Employees Worked With
Cassie Cloutier-Ham
Report | Print
Mar 28, 2023 -

Lia Toyota of Wilbraham responded

Hi, Charlie! Thank you for sharing your thoughtful feedback about this visit with Cassie. We're so happy she helped you make informed decisions that fit your budget to keep your vehicle running smoothly. Please don't hesitate to call when we may help you again. It is always our pleasure!

March 26, 2023

Cynthia Patrick provided excellent customer service during my preventative maintenance appointment, acting in a professional manner. More

by kgbeluzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Mar 28, 2023 -

Lia Toyota of Wilbraham responded

Thank you for your 5-star review of Cynthia! Nothing means more to us than your total satisfaction, so we're pleased Cynthia provided you with all the assistance you needed to make this a valuable visit. We graciously look forward to working with you again one day!

March 23, 2023

Service was great. Quick and easy. I changed from the northampton location to this one More

by kristenjrusso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David greenlaw, Kelly King, Cynthia Patrick, Christine Jalbert
Report | Print
Mar 23, 2023 -

Lia Toyota of Wilbraham responded

Hi, Kristen! Thank you for visiting us at Lia Toyota Wilbraham and sharing feedback on your experience with us. We're glad you enjoyed a smooth, convenient service visit. We look forward to making your next appointment just as superb!

March 21, 2023

David Greenlaw explained things thoroughly and patiently. even with the construction’s mess it was evident that Lia was doing their best for great service. More

by Sfhawley
Recommend Dealer
Yes
Employees Worked With
Dave Greenlaw, Andre Bernatchez, Jose Pabon
Report | Print
Mar 23, 2023 -

Lia Toyota of Wilbraham responded

Thanks for noticing David's efforts to provide his very best service to you! We're looking forward to the completion of our remodel but until then, we really appreciate your business and patience during the process. We're always here for you if there are any automotive needs we can help you with. Thanks for choosing Lia Toyota!

March 19, 2023

They treat you with respect, kindness and your interest at heart especially Ms. Kelly King. More

by Stan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly King
Report | Print
Mar 20, 2023 -

Lia Toyota of Wilbraham responded

Thank you for your lovely feedback, Stan! Your total satisfaction is the reason behind everything we do, so we're delighted Kelly provided you with the supportive assistance you deserve. We wish you the safest of travels until we meet again!

March 17, 2023

Cassie Cloutier-Ham is great at customer service. And all staff is really cooperative. Very good experience. More

by Kiveliera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Cloutier-Ham
Report | Print
Mar 17, 2023 -

Lia Toyota of Wilbraham responded

Thank you so much for your kind review of Cassie and our sales team! We're absolutely delighted you enjoyed an accommodating dealership experience with us. Congratulations on your new Toyota! We wish you all the best in your journeys to come, from all of us at Lia Toyota.

March 16, 2023

Cynthia Patrick, as always, was courteous and attentive to my needs. She reviewed my last service and recommended that I include some preventative maintenance that was over due. She even found a discount c More

by Petez400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Mar 16, 2023 -

Lia Toyota of Wilbraham responded

Thank you for taking a moment to review Cynthia's accommodating assistance! Your safety and satisfaction make the top of our list of priorities, so we're happy Cynthia made sure your vehicle got what it needed at a fair price. We look forward to more opportunities to earn your business. Thank you for choosing Lia Toyota!

March 14, 2023

Great Service! Would recommend to everyone. Very attentive, fair price. Very costumer oriented. I’ve been at Lia Toyota of Wilbraham serving my cars needs over 5 More

by lvelazquez_412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly King, Cynthia Patrick
Report | Print
Mar 14, 2023 -

Lia Toyota of Wilbraham responded

Thanks so much for the stellar review of Kelly! Your complete satisfaction is why we do what we do. We're so happy our service team continues to make your visits pleasant and convenient. Looking forward to serving you at your next appointment!

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