Lia Toyota of Wilbraham

I have been using them for service for 7-8 years. I like them because I can feel confident the work was done properly. I like them because I can feel confident the work was done properly. More

Cassie Cloutier-Ham provides informative, friendly service. She’s able to explain products and services and make accurate time and cost estimates for your vehicle. And she’s super nice! service. She’s able to explain products and services and make accurate time and cost estimates for your vehicle. And she’s super nice! More

Whenever I have an issue with my car, I go to Cynthia Patrick at Lia Toyota of Wilbraham. She has the care, expertise, and tenacity to solve the problem every time. Wouldn’t go anywhere else! Patrick at Lia Toyota of Wilbraham. She has the care, expertise, and tenacity to solve the problem every time. Wouldn’t go anywhere else! More

Cynthia Patrick is a wonderful Service person! !! We always ask for her to wait on us! She always does everything to help us out with our service needs. We feel like we have a bond with her and s !! We always ask for her to wait on us! She always does everything to help us out with our service needs. We feel like we have a bond with her and she is like family to us. ! More

Cindy was outstanding! Timely and excellent service. She is sharp, looks up Service needs, provides options eg now or next time etc! Gives you update while waiting ! Hel Timely and excellent service. She is sharp, looks up Service needs, provides options eg now or next time etc! Gives you update while waiting ! Helps with discounts available! Etc etc etc!!!!! More

I was on the hunt for very specific make and model car and Lia happened to have it in stock. The salesman Aleksandr Godlew was very accommodating, he came in on his day off to show me the car. I was very and Lia happened to have it in stock. The salesman Aleksandr Godlew was very accommodating, he came in on his day off to show me the car. I was very pleased with my experience with Alek. He was not overly pushy, but was really trying to make the car suitable for me. He had some cosmetic issues taken care of at my request for no extra cost. All went smoothly until it came down to the appointment with Ryan, who handles financing. We had a 3:00 appointment and were not seen until 4:00 due to him running late with other customers. We finally get invited into his office and within 5 minutes of us being there, not yet accomplishing anything, he answered a phone call that kept him tied up for 30 minutes while my wife and I sat in his office wondering when we would get started. We were so incredibly unimpressed with his unprepared and unorganized demeanor. We felt as though our time meant nothing to him and still we received nothing in return as an apology for wasting over an hour and a half of our day. Unfortunately with pre-owned cars, you have to buy them where they are available but if I were to buy a new car I would not return to Lia or I would ask for a different finance employee. More

Caring knowledgeable customer service! Can’t beat that at all. Definitely would recommend to everyone!!! Can’t beat that at all. Definitely would recommend to everyone!!! More