Lia Toyota of Wilbraham

The staff is very kind and friendly. The environment is clean. I would recommend anyone to this location. The environment is clean. I would recommend anyone to this location. More

Prompt responses to inquiry. No pressure on a purchase. Had all the answers and reasonable trade. No pressure on a purchase. Had all the answers and reasonable trade. More

Sales associate was very efficient and was very nice. He listened and meant all my needs and expectations. He listened and meant all my needs and expectations. More

Cynthia Patrick was my service advisor for my scheduled maintenance on my new Camry. She kept me well informed of the progress and expected costs while I waited and also explained options for fixing the fr maintenance on my new Camry. She kept me well informed of the progress and expected costs while I waited and also explained options for fixing the front brake issue I was concerned with. Cynthia and the techs listened to my concerns and the brakes were fixed to my satisfaction. Overall I highly recommend Lia Toyota and working with Cynthia Patrick for your service advisor. More

No customer parking. Zero!! I got the hint! I’m shopping elsewhere! Next time don’t set up an appointment and expect customers to park on the bust street Zero!! I got the hint! I’m shopping elsewhere! Next time don’t set up an appointment and expect customers to park on the bust street More

Excellent Car purchase experience at Lia Toyota of Wilbraham! Initial contact was with Tina Zarlenga who was extremely responsive and followed up with timely updates. Once a vehicle was identified, I Wilbraham! Initial contact was with Tina Zarlenga who was extremely responsive and followed up with timely updates. Once a vehicle was identified, I worked with Trevor Hamel. Transition from Internet Department to Sales Department was very smooth. Trevor was awesome to work with. He answered all my questions, was very friendly and had absolutely no pressure tactics. Finance was handled by Ryan Campbell who spent as much as I needed to understand various finance options, warranty options and service plan options. The whole purchase experience felt so transparent with the straight forward Toyota Smart Path experience where everything is upfront and simple! More

Wow! !!! I arrived at Lia in the morning as I needed to have my passenger mirror replaced. Shelly found the part and sent someone to pick it up in Connec !!! I arrived at Lia in the morning as I needed to have my passenger mirror replaced. Shelly found the part and sent someone to pick it up in Connecticut. I am amazed at how much attention they gave my Toyota and the part was replaced by 4 pm that day. Lia is the best !!!! More

Everyone was really nice and helpful. It took about an hour but the waiting room is spacious and comfortable It took about an hour but the waiting room is spacious and comfortable More

Great and prompt service. Thank you Cassie Cloutier-Ham. Answered all our questions. Helped with an indicator problem. Thank you Cassie Cloutier-Ham. Answered all our questions. Helped with an indicator problem. More

A pleasure to work with from emailing days before I went in to the final sale in to the final sale More