Lia Toyota of Rockland

Royce was great! I bought my 2017 Camry from Royce Ramos and I have to say it was a great experience. Royce treated us with respect, showed us every car we wanted to I bought my 2017 Camry from Royce Ramos and I have to say it was a great experience. Royce treated us with respect, showed us every car we wanted to look at and helped us through the entire procedure. I did not find anything on the lot that I really liked but Royce took the time to find exactly what I wanted. That shows he was listening and understood what I was looking for. This was the third Toyota dealership I visited when buying my car and I am very happy I walked into Lia. More

Positive Acquisition After searching the internet for a specific make and model I found a vehicle on the Lia Toyota of Rockland website that I wanted to see. My wife and I After searching the internet for a specific make and model I found a vehicle on the Lia Toyota of Rockland website that I wanted to see. My wife and I visited the dealer showroom unannounced that evening. Within 10 minutes Ana Collado introduced herself and i requested to see the used Sienna. She took us right to it and then for a test drive. No bait and switch like I experienced at another dealer. The asking price was very reasonable which is what got my attention. After some discussion with Ralph and Sam, we came to an agreement on the price of the vehicle and the price on my trade-in. We left a deposit and returned the next afternoon to pick up. Everything went very smooth and within 24 hours we left in our "new" 2014 Sienna XLE. More

Great experience Fitz was great! Extremely helpful, knowledgeable, and a pleasure to work with. I forgot my sunglasses in my old car which I traded in, and I came Fitz was great! Extremely helpful, knowledgeable, and a pleasure to work with. I forgot my sunglasses in my old car which I traded in, and I came back to the dealership a few hours later. Fitz took me down to the back of the lot to get them out of the car, and couldn't have been any nicer. I know they are only sunglasses, but the kindness of the staff to help me get them back will always stand out as an example of excellent customer service. More

In good hands As a woman, the process of buying a car on my own has not always been a pleasant experience. In the past I’ve been “mansplained” or even worse, ignore As a woman, the process of buying a car on my own has not always been a pleasant experience. In the past I’ve been “mansplained” or even worse, ignored during the process. Ralph defied all these stereotypes. He was personalabe, knowledgeable, and professional. He walked me through every detail and answered and explained my questions without being condescending. He genuinely cares about people and I feel that is what is missing in so many customer Service experiences. I will happily go back when it’s time to upgrade and I cannot say enough good things about him. More

Buy here at your own risk! While I had good interaction with Michael in Internet sales, I decided to drive 90 minutes to Lia, where I was told I could drive out in 90 min withy While I had good interaction with Michael in Internet sales, I decided to drive 90 minutes to Lia, where I was told I could drive out in 90 min withy new car. my experience was terrible once I came to dealership. Jonu Sam was not customer-centric at all from the minute I walked in. His tactics when discussing purchase price and trade-in value was beyond aggressive. It got to the point where I actually left your dealership because of his treatment. Even when I returned after phone discussions with Ejaz, Jonu wasn't pleasant in handling the financing, transferring of license plates, and actually trying to respect a customers time - the lone time he was nice was when he offered me 2 slices of pizza. Ultimately, I was at the dealership for over 4 hrs for what should have been a simple transaction. Ejaz was very nice (at least he listened to me and tried his best) and Reggie in finance was fine too. No customer should ever experience what I did - I would be hard pressed to recommend Lia to anyone. More

Awesome experience I gave Lia Toyota a rating of a 5, because they took the time to listen to my needs and did everything they could to accommodate me. There service wa I gave Lia Toyota a rating of a 5, because they took the time to listen to my needs and did everything they could to accommodate me. There service was wonderful, I would recommend this dealership to all my friends. Thanks Toyota ! More

Reggie did the right thing. We bought a Certified Highlander in August from Lia Toyota of Rockland There was an issue with the vehicle that was addressed at the time of purchase We bought a Certified Highlander in August from Lia Toyota of Rockland There was an issue with the vehicle that was addressed at the time of purchase that was contingent on buying it. When the same issue reappeared a few months later, Reggie made good on the promise made to me at the time of purchase. He approved the repair work to be done and the problem was finally fixed. I am happy with the customer service here because the sales and service department worked together to correct the issue with my Highlander. Adam was also helpful with getting this issue fixed as well. More

Honest with Great Customer Service Ralph is well versed in all things cars and honest with his appraisals. His customer service is wonderful and he is capable of troubleshooting anythin Ralph is well versed in all things cars and honest with his appraisals. His customer service is wonderful and he is capable of troubleshooting anything thrown his way. I truly know that his main priority is the happiness and satisfaction of the customer. More

Who knew buying a car could be such a breeze? My first time buying a car from Lia Toyota was as easy as could be, all thanks to the fantastic customer service I received from Ralph and Princeton. My first time buying a car from Lia Toyota was as easy as could be, all thanks to the fantastic customer service I received from Ralph and Princeton. Ralph welcomed me and initiated what would prove to be a very pleasurable car-buying experience. After listening to my desires and requirements for my ideal vehicle he introduced me to Princeton who joined us as we took a look at a few different vehicles on the lot. After a very easy selection process, expertly aided by Ralph and Princeton I went for a test drive with Princeton, while Ralph made sure that upon my return from the test drive that all of the other parts of the process would be as streamlined and effortless as possible for me. Princeton was very thorough in showing and explaining all of the car's different features, even helping me synch my iPhone, which I had no experience doing since my previous vehicles didn't have such capabilities. I could continue to detail how smooth the whole financing and paperwork process went, but I'd rather just wrap up by saying that as long as Ralph and Princeton continue to work at Lia Toyota of Rockland, they have gained a customer for life. More

Great overall service From start to finish RJ helped me though the whole car buying process. I would definitely recommend him and this dealership to any first-time buyer! From start to finish RJ helped me though the whole car buying process. I would definitely recommend him and this dealership to any first-time buyer! More