I went in for the 15k service (rotation and inspection) and never received a multi-point inspection, despite being told it was performed: 1) No printout of the multi-point inspection report was provided, so I had to ask for an electronic copy to be sent [this should be done automatically, even if they’re going paperless] 2) The report stated 12/32 for all tires and 12mm brake lining, which is false as I just measured the tires recently [it’s not a brand-new vehicle with new tires/brakes) 3) When I told the service advisor (Cody McCarthy) the inspection wasn’t done, he got defensive and claimed he only “inputted the numbers,” taking no ownership of the problem. He didn’t take my comment seriously, saying it’s a fairly new car. I told him let’s go out and check the tires together and he said he couldn’t do that. I had to ask for a manager (Tom) to discuss my concerns with the technicians’ work (Jonathan Palacios); Tom offered to re-do the entire inspection if I was willing to wait, but I didn’t, so I told him just to check my tire depth to prove the tech never did it (7/32) which was confirmed. 4) My tires were also under-inflated (33 psi) leaving the dealership, which I had to drive back, and Tom confirmed and fixed.

Fitzroy Crooks from Lia Toyota is honest and trustworthy. He works with your needs. He has worked with me and a few family members for years. I highly recommend him.

This dealership is very close to my home.I'm always please with the service.

Authentic, professional down to earth people ,loyal and genuine care for the needs of there customer base

It was a pleasure having Gregory Strohmeyer as my service rep. He was so nice & considerate of my concern about the warning light that popped up. Also, in general, I have always been treated well at Lia. The folks there always seem happy to see me! They are accommodating with last-minute problems, which this was & I appreciate the quick appointment to solve my problem.

Excellent experience working with Joseph Constable on purchasing a vehicle from this dealership! Answered all questions and is very knowledgeable on their various models!